Business ProfileforDiamond Luxury Chauffer

I rented a limo for my senior prom through this company on April 8th, 2024 for $1,248. The prom was on April 13th. I was initially told the next day that the prom was canceled and asked the company for a refund. After learning that that statement was actually false, I informed the company that the circumstances of my cancellation have changed but I will still need to cancel because of lack of commitment to ride in the limo from my friends.The company repeatedly refused to allow me to cancel. Initially they stated that they do not refund prom cancellations peer their terms and conditions. Their terms and conditions did not say this. After I called them out fr lying about that, they referred to an actual part of their terms and conditions that simply did not apply to my situation. After going back and forth for 25 emails, the company gave me a 50% refund with the other half going towards store credit. I communicated that this will not suffice because I will not be needing another service for them. Therefore, the other 50% will just be going to waste and be pocketed from the company which is unfair. I strongly believe the company realizes that I'm a minor and will probably never need another limousine service from them hence they decided to not give me the full refund. Here is some of their cancellation policy: 6.3. Prepaid reservations are refundable according to the cancellation policy. However, beyond the specified cancellation period of 24 hours before the scheduled pickup time, prepaid reservations are non-refundable unless stated otherwise by the Company.6.4. Cancellations due to extreme circumstances, including but not limited to natural disasters or national emergencies, may be eligible for a full or partial refund at the Companys discretion.As you can see, according to 6.3, since I canceled no so long after my reservation, therefore, more than 24 hours before my reservation on April 13th, it is inferred that I am eligible for a full refund.