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Business Profile

Searchers of Records

Background Alert

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Searchers of Records.

Complaints

Customer Complaints Summary

  • 374 total complaints in the last 3 years.
  • 154 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/26/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Like most of the other complainants, I am unable to remove my information from this data broker. Their shady practices make it almost impossible to contact them, directly, in any way. This should not happen to anyone. It's on par with ransomware. They take buy, sell, and possess my information and leave me with no easy way to remove it. When you have finally jumped through every hoop, they ask you for even MORE sensitive information in the form of a PHOTO ID. This is wholly unacceptable, and they need to be made to held to account.

    Business Response

    Date: 05/08/2025

    Hi there, 
    We have closed down **************************. No further action is needed. 

  • Initial Complaint

    Date:04/24/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They aren't removing my information. Not sending the confirmation email on the opt out process in their site **************************************

    Business Response

    Date: 05/08/2025

    Hi there, 
    We have closed down **************************. No further action is needed. 

    Customer Answer

    Date: 05/08/2025

     Hello,

    Thank you for your service. I read through your response, and noticed what might be an error. In it, I saw it say my complaint is with "Background Alert". But my complaint is with ***********. Are they owned by the same people? The issue still persists and they haven't responded, and i still can't get my information removed from their site. If they aren't the same people or organization, please forward the complaint to ***********. If they are the same site, then it's inexcusable that their page for opting out isn't working, and is in violation of the united states people's right to privacy.

    Regards,
    ******** ****

    Business Response

    Date: 05/19/2025

    Hi there - we do not have any affiliation with that business. 

  • Initial Complaint

    Date:04/11/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wish to opt out of "Background Alert" from selling my personal information and the details of my relatives. I do not want to provide them with my details or ID.

    Business Response

    Date: 04/22/2025

    Hi there, 
    We have closed down **************************. No further action is needed. 

  • Initial Complaint

    Date:03/16/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB Representative,I am writing to formally file a complaint against Background Alert regarding their failure to allow me to remove my personal data from their website. Despite multiple attempts to access their site, it is frequently down, preventing me from exercising my right to request data removal. I have tried to contact the company through their website, but it remains inaccessible, and I have been unable to find alternative contact methods. This is a serious concern as my personal information remains publicly available without my consent. I would appreciate any assistance the BBB can provide in resolving this issue. My desired resolution is for Background Alert to promptly honor my request and remove my personal data from their platform. Please let me know if you need any further information to proceed with this complaint. Thank you for your time and assistance.

    Business Response

    Date: 03/17/2025

    Hi there, 
    We have closed down **************************. No further action is needed. 

  • Initial Complaint

    Date:03/01/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Personal information for sale on the web.

    Business Response

    Date: 03/03/2025

    Hi there, 
    We have closed down **************************. No further action is needed. 

  • Initial Complaint

    Date:03/01/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************** has posted my personal information without my approval and their website does not allow me to opt out. I want the company to understand that if they do not remove me in 10 days, I will file lawsuits and I will win.

    Business Response

    Date: 03/03/2025

    Hi there, 
    We have closed down **************************. No further action is needed. 

  • Initial Complaint

    Date:02/28/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I recently got notification from my data privacy company about the storage, sale, or distribution or my personal information by ******************************. I desire to opt out. When going through the process to opt out they say a photo ID validation is required. This is ridiculous and I am not going to give the company more information to remove information that should not be stored in the first place. I request that my personal information be deleted and removed from their servers as I did not consent to the use, replication, sale, or storage of my personal information. I would like confirmation that it has been removed in its entirety and that I do not need to supply more information to do so. Thank you!

    Business Response

    Date: 03/03/2025

    Hi there, 
    We have closed down **************************. No further action is needed. 

    Customer Answer

    Date: 03/04/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** ****

     

  • Initial Complaint

    Date:02/22/2025

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear BBB Representative,I am writing to formally file a complaint against ************************** regarding their failure to allow me to remove my personal data from their website. Despite multiple attempts to access their site, it is frequently down, preventing me from exercising my right to request data removal.I have tried to contact the company through their website, but it remains inaccessible, and I have been unable to find alternative contact methods. This is a serious concern as my personal information remains publicly available without my consent.I would appreciate any assistance the BBB can provide in resolving this issue. My desired resolution is for ************************** to promptly honor my request and remove my personal data from their platform.Please let me know if you need any further information to proceed with this complaint. Thank you for your time and assistance.Sincerely,*********************-****

    Business Response

    Date: 03/03/2025

    Hi there, 
    We have closed down **************************. No further action is needed. 

    Customer Answer

    Date: 03/03/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** *****-****

     

  • Initial Complaint

    Date:02/18/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company publicly posted my personal information on their website without my consent, including my name, age, relatives, and phone number. I did not authorize them to collect, store, or share this information, so I contacted them to request its removal. They acknowledged my request and stated that it would take 5-7 business days to delete my information. However, when attempting to verify that my data had been removed, I discovered that their website was inaccessible, preventing me from confirming whether they followed through. Further, their website HAS been inaccessible for more than a week. This lack of transparency is unacceptable. I have a right to ensure that my personal information has been fully removed, and their failure to provide a way to verify this raises serious concerns. I am requesting immediate confirmation that my information has been deleted and that it is no longer accessible to the public. Additionally, I want the company to ensure that my data will never be available on their platform again.

    Business Response

    Date: 02/20/2025

    Hi there, 
    We have closed down **************************. No further action is needed. 

    Customer Answer

    Date: 02/20/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** M

     

  • Initial Complaint

    Date:02/16/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently got notification from my data privacy company about the storage, sale, or distribution or my personal information and desired to opt out. When going through the process to opt out is required a photo ID validation. Not only am I not going to give the company more information to remove information that should not be stored anyways, but I just want my information deleted and removed from their servers as I did not consent to the use, replication, sale, or storage of my personal information.

    Business Response

    Date: 02/20/2025

    Hi there, 
    We have closed down **************************. No further action is needed. 

Background Alert is NOT a BBB Accredited Business.

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