ComplaintsforHerbspro.com

• Initial Complaint

  12/04/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Placed on November 25, 2023 03:25AM order : ArgiMent AT Orange Cream Flavor Powder Count of 1 By Medtrition Order HP390143 site didn't respond to any email or message in site

  

  Business response

  12/08/2023

  Dear Customer,

  Thanks for placing the order with us.

   

  All your emails went into SPAM and hence we couldn't reply. But once it was whitelisted, we replied to all your emails. As per your request, we have cancelled and VOIDED the charges. Attached the Voided copy for your reference and the emails that went into SPAM

   

  Sorry for the inconvenience caused to you.
  
  Take care and have a nice day,
  
  Thanking You,
  Customer Service
  
  

  Customer response

  12/10/2023

   
  Complaint: 20953196
  
  i told them to cancel the order they already cancel it on site and i send another two mail to ask about which time i can refund my money they didn't respond till now as attached .

  Sincerely,
  
  *************************

• Initial Complaint

  11/26/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have not received my order, and have not received any order updates.

  

  Business response

  12/04/2023

  ******** said she never received any communication from us regarding her order. We have sent her confirmation email and we also mention Est shipping date on the product she ordered which was 29^th November. We also sent her a delay email on 27^th November. We never received any email or call from the customer and was trying to contact her since 27^th November.

   

  She directly put the complaint asking for refund. We do not charge the credit card before the order ships and we have cancelled the order and Voided.

  Customer response

  12/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  07/26/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Greetings BBB:I Know ******* well having done business with several excellent businesses in that area and wish I was still in the ** so I could go and beat on their door so I am hoping that you can bring these unethical traders to their senses. I am getting too old to travel now at ************************************************************************* 2007, V4EMS **** in Fontana.There is not enough space here for my information so I will include the following in the great provision you make for me to upload supporting documents.1. My complaint ********* to the *** 2. My followup to that to the *** ********* 3. Copy of all emails with Universal Herbs Inc'4, BBB READ ME Final notes/You will follow from my reporting that maybe Universal Herbs were contacted by the *** and that is why I submitted a followup a few days back.Best regards,*************************

  

  Business response

  08/04/2023

  Dear Customer,

  We have shipped and delivered the correct product you ordered. We also contacted the manufacturer and below is their reply:-

   

  "Thank you for your recent interest in our products!Amyloban **** and Lions Mane Amyloban are the EXACT same product! When we introduced Amyloban **** many customers were confusing the **** as part of the Item Number and some were not associating the product with the appropriate mushroom (Lions Mane). So at the end of 2019, we decided to change the name of the product to Lions Mane Amyloban. This is the EXACT same formula, Serving Size, Servings per Container, and same price! The ONLY thing we changed is the name. I attached a copy of the Press Release for your reference. I hope this information was helpful."

  Please let us know if there is any other further questions.

   

  Thanks,

  Customer Service

  Customer response

  08/17/2023

  From: ******************** <***********************>

  Sent: Wednesday, August 16, 2023 12:08 AM

  To: info <************************************>

  Subject: RE: Case 20360141

   

  Hello BBB:

   

  Apologies for the delay but I had an accident that involved a hospital visit.

   

  There is a lot more in the Amyloban Vs Amyloban **** story that is immediately obvious and I need a few more days to research the matter.

  Herbspro definitely offered both products at considerably different pricing at the time I placed my order. There are many merchants still offering both labels.

   

  The other reason I need a little more time is there is a parcel delivery coming in the next few days that seems to coming be from Herbspro and I need to look at that.

   

  Best regards,

  *******************************

  

  Business response

  08/24/2023

  Dear Customer,

  If other sellers are selling the old verison, that means they have old stock. We only sell fresh stocks what the distributor/manufacturer have.

  Furthermore, i had attached the letter about the information from manufacturer itself that they changed the name since 2019 and hence we recommend if you want to contact them directly and check for more information on this.

  What is another package coming from us as we do not see any orders placed under the email you registered with us?

  Thanks,

  Customer Service

   

• Initial Complaint

  07/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I believe this company sent me the wrong product on purpose and is betting that people will keep the product and not seek a refund they are not making the process easy to get a refund and I think they are negligent

  

  Business response

  07/19/2023

  Hello,

   

  We had already sent return label to the customer on 10th July and customer shipped the products back. We have also issued refund to the customer on 7/17/2023.

   

  Refund receipt attached.

   

  Thanks,

  Customer Service

• Initial Complaint

  06/19/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  About 6/8/2023 I ordered a Timesulin Pencap for my humalog kwikpen. Herbspro advertised this cap as the one that would fit my pen. Herbspro deducted a little more than $30.00 from my account and sent the cap but it does not fit my pen. I called Herbspro and was told to return it and they would refund my money. That would leave me with paying for shipping both ways and no pencap, Upon further exploring I learned that this cap hasn't been manufactured since 2016 and was no longer available. Herbspro must have known this. I am a 91 year old diabetic and was taken advantage of by Herbspro. I would like some step taken to stop them from doing this to anyone else.

• Initial Complaint

  06/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Poor packaging--arrived with package seal open and missing 5 bottles of nutritionals. No back order notice was included. After several attempts to contact customer service, I ignored those options and waited for an answer on the main line. Eventually I was told that the missing items in my order were being mailed and should arrive June 5 or 6. I never received an email that this was the status of my order or assurances that my missing items were being filled. If delivery does not occur as stated, I desire a refund.

  

  Business response

  06/12/2023

  Dear Customer,

  Your orders were split and shipped in 2 parts:-

  1st shipment- tracking # 9274899999168310544728- Delivered on 5/27/2023

  ******************************************************************************************

  2nd Shipment- 9261290277968203043552- Delivered on 6/6/2023

  ******************************************************************************************

  Please note- We are retailers and not manufacturer and ship the product the way received from manufacturer. In such scenarios we request you to contact the manufacturer of the product/the product helpline # mentioned on the bottle as we do not open any product.

  Sorry for the inconvenience caused to you.
  
  Thanking You,
  Customer Service 
  
  
  

   

   

• Initial Complaint

  06/02/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered 2 boxes of Red Ginseng that contains 10 bottles of ginseng tonic. I received 1 bottle and nothing more. I called them several times and emailed them and was given the runaround and was promised I would receive a call from the manager, but never did. They ripped me off for $60.00!

  

  Business response

  06/13/2023

  Dear Customer,

   

  We had requested images of the product that you received, but you haven't responded. We have checked with our warehouse team and they said 1 case comes in a count of 10 and we ship the way it has been received. We cannot the break the case.

   

  Please respond to our email that we have sent.

   

  Thanking You, 
  Customer Service
  
  

• Initial Complaint

  04/27/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I was on the online site of Herbspro.I started an order but did not finalize. However I later found that I had been charged $56.93 ******** on April 22. I immediately sent an email to cancel, but got no response .Then I sent several more and left voice mail April 22.On April 24 I got a response saying they could not find the order number.I found this strange.I sent several more requests for cancellation but got no further response. I did get many emails with advertising. I find their actions unethical.

  

  Business response

  05/16/2023

  Hello,

  Unless you key in your Credit card details your order will not confirmed. Also, we have checked we have not received any emails from you for ** to cancel the order, hence the order was shipped.

  You could have also refused the order if you did not wanted the order, you would have refused it and once we would have received we would have issued refund.

  We will issue full refund once you return the item or issue partial refund if you decide to keep the product.

  Thanking You,
  Customer Service 

  Customer response

  05/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  04/25/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  On April 4 I ordered 6 jars of salad dressing, the order number was HP347375. The price breakdown was $21.76 for the product, $15.44 for shipping, $.98 for "route package protection" for a total of $35,18. The package arrived on April 18th via ****** but upon opening the package I saw that the glass jars were broken and the product was unusable. I have sent multiple email to their support address and gotten no response.

  

  Business response

  05/16/2023

  Hello,

  We had received your complaint for receiving damaged products and hence we issued complete refund. Attached are the refund receipt.

  Sorry for the inconvenience caused to you.
  
  
  Thanking You,
  Customer Service 

  Customer response

  05/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  04/13/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I made an order with Herbspro on 3/26/23. I received emails thanking me for the order, that it was protected by Route, that it had shipped and on 4/6/23 when it was out for delivery. I was home the whole day. There is a 2:19pm email from them saying the package was delivered. However, I didn't see the email until 2:45 which is when I checked for the package. There was no package at my door. I checked ******* tracking page and it said the package was still out for delivery. I emailed Herbspro for confirmation of the delivery status. In response to that email, Herbspro sent a confirmation email at 5:37pm that the package was delivered. Later, I checked ***** again and it showed the package was delivered at 2:15pm along with a photo at my door. So I surmised that package had been stolen within 30 mins of it being placed at my door. This is the first time a package has been stolen from my residence. I live in a two-story building upstairs and packages are not easily seen from the ground level. I have since emailed Herbspro four times but they will not respond to me again. They did send a generic email saying " Wed love to hear from you!". It gave face emoticons going from Bad to Excellent. I clicked the bad face and it took me to Reputon.com where I tried to leave my complaint. However, after clicking Send, the page never finished loading. It stayed perpetually sending. I tried to do it several times. Today, I clicked the Good face instead, and it led to the BBB's reviews site. It is very suspicious that I could not leave a negative review going through their way. I spent a lot of money on my purchase and I would like good customer service in return. I have ordered from Herbspro in the past and they were the only ones who had the item that I purchased this time. The horrible customer service is very disappointing.

  

  Business response

  04/25/2023

  Dear Customer,

   

  We do understand your concern. However, as per tracking the order shows delivered and also confirmed by ***** that it has been delivered to the correct location.

  Herbspro is not responsible for lost packages. You placed an order and we delivered in a timely manner.

   

  ******************************************************************************************************************

   

  The Image clearly shows that it has been delivered to your location.

   

  Thanks,

  Customer Service

  Customer response

  04/29/2023

   
  Complaint: 19934178
  
  I am rejecting this response because: Unless it has been recently updated, nowhere is it stated on their website or in their communications to me about their policies that they are not responsible for stolen packages. Also, they mention Route protection when talking about how secure packages will be and if there are issues. Instead of being an upstanding business when I emailed them several times about my problem, they refused to respond until I contacted the BBB. Their low BBB rating is what they have earned and deserve.
  
  Sincerely,
  
  *******************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩