Business ProfileforClosets by Design, Inc.

We have had many closets designed and installed by Closets by Design over the past five years. We always had a positive experience with both the sales people and the installers. When it came time to do a remodel on our duplex we planned to have the closets done by this company that we have had a good relationship with in the past. Unfortunately this time it did not work out that way for us. This has been a most unpleasant experience from the beginning, with the designer who came out to consult with me and my wife on 10/26/2023. He seemed a little disinterested in the project, to the point of being a little confused as to upstairs or downstairs locations. There is no downstairs unit. Drawings looked a little confusing to me but I have to trust the process. Afterall you have done good work for us in the past. The installer was met at the property on 11/17/2023, by my wife and general contractors we have working on the remodel. The installer was not able to make sense of the measurements or drawings made by the salesman. The installer recommended that we not install the closets until we get in contact with the designers and get this cleared up.Several attempts to reach designers, salesmen, or anyone else during a holiday season went unanswered. At this point we would like to cancel the whole project and put this unpleasant experience and trouble behind us, in order to get on with the remodel of the property.After waiting patiently for your management team to reach out to us and discuss further, we lost interest. We finally reached out to your management team ourselves, only to be told that there was nothing they could do for us and that CBD will be keeping any money that we have put down for a product that was never **************** learned. CBD will not be getting any more business from me or any of our associates.