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          McDonald's Restaurant #1162 has 1 locations, listed below.

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            Business ProfileMcDonald's Restaurant #1162

            Fast Food Restaurants

            Contact Information

            4160 El Segundo Blvd

            Hawthorne, CA 90250

            Get Directions
            (323) 772-9619

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            4160 El Segundo Blvd, Hawthorne, CA 90250
            BBB File Opened:
            7/20/2021
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            12/13/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            To whom it may concern,Today 12/12/2023 7:45 PM for the third time, my son (15yrsold)was discriminated, refused service after order was placed by mobile. I have had a conversation, multiple conversations with their staff and manager regarding this matter. They reports there is kids that go in and disrupt the restaurant and which is why they refuse minors orders. I have addressed this issue and have noticed them that they are confusing my son. He does not go to school around this area and he is never in the restaurant. The only time he is in the restaurant is to pick up an order that was placed and paid by mobile. As soon as he arrives to the restaurant he is been discriminated and literally to the point were they refund his money instead of handing him the mobile order that was placed and paid for. This is very disappointing been that the McDonalds is literally in the corner of my house and honestly depend on him buying food from there while I am at work. I have attempted to resolve this situation but knowing seems to care. I would greatly appreciated if someone please helps me in resolving this without any legal matters. I just want to be able to have my son place mobile orders and safely pick up his order in a place were it is not hostile.

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Maria O.

            07/18/2021

            To whom it *** concern,
            Manager:***** at this location is unprofessional and tried to refuse service due to an incident cause by her management. An employee asked to scan a code use by my McDonald's app. Her computer was down and my code was not scanned. On an attempt to rescan my code she became frustrated and try to refuse my order and not acknowledge my code on my McDonald's app even when asked. I asked her to show me a sign by McDonalds where she can refuse my service. With her ignorance and not being able too or have a reason to refuse my service took my order. But this is unacceptable, a manger supervising should not be setting these type of examples. She should acknowledge her wrong and find a solution. And the solution should not be to refuse people's order.

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