Business ProfileforEV Base
At-a-glance
Related Categories
Business Details
- Location of This Business
- 2807 Sierra Canyon Way, Hacienda Heights, CA 91745
- BBB File Opened:
- 5/23/2023
- Years in Business:
- 17
- Business Started:
- 5/1/2007
- Additional Contact Information
Email Addresses
- Sales
- Technical Support
Customer Complaints
1 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/23/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
see Attached document
From: *****************
To: info
CC:
Date: 2023-5-16 00:37
Subject: Return for order #****
To Whom it May ************* need to return order #****, because unfortunately it rattles when driving across bumps on the road. I drive 49 hours a week every week for Rideshare, so the rattling sound happens a bit more than half the time Im driving. There is A LOT of road construction in ********* right now, and even without the road construction any road that is not considerably smooth will cause the retractable sunshade to rattle. Its designed to slide back and forth, so there is a small gap on top and bottom so it can slide; but that also allows it to rattle on any bumpy road.
For my 2023 Tesla Model Y its already very quiet, so that rattling sound is absolutely a deal breaker. I obviously hadnt even considered that could be a problem, until I received the product, installed it perfectly and it looked great by the way; but then when I started driving with it I couldnt stand the very often rattling sound from it.
I understand I need to return it at my own expense, and Ive bubble wrapped it the metal parts and all the items are included (even the white gloves) it came with are all in perfect condition in the original box.
Please advise where I need to send it, and any other information I may need to include.
Respectfully,
********************
Customer Reviews
2 Customer Reviews
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Most Recent Customer Review
Jonathan S
09/06/2023
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