ComplaintsforRealtyStore.com

• Initial Complaint

  09/03/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The company reports that they cannot issue me a refund for the account I want to cancel because it's against their policy. However, after checking their website daily, not only was I routed to another website for home auctions, but the homes listed were inaccurate.

  

  Business response

  09/08/2024

  Thank you for the opportunity to address the customer’s concern.  The accuracy of our website is a top priority for us.  We provide our subscribers with access to over one million listings.  Our standardized database makes it easy for customers to search for properties of interest across the country. The information presented on our website is sourced through agreements with real estate data providers.  These professionals work very hard to provide us with accurate and up-to-date information. Although we strive for perfection, there are occasional inaccuracies due to the status of listing changing (i.e.)  sale or withdrawal of the property, delays in updating public records by banks and owners, or clerical errors.
  Our business depends on providing our paying members with the best information available.  We update our listings twice a week to maintain a high level of quality of listings.  We have one of the largest databases of residential real estate.

  
  The customer contacted us on 9/3/2024 and she was informed that according to the terms and conditions that she acknowledged, we do have a no refund policy.  However, the customer neglected to mention that our representative offered her a refund application to take her circumstances into consideration.  The customer agreed to return the application. 
  After speaking to the customer, our representative escalated the issue and received permission to refund the one month membership fee.  He refunded the account at 11:45pm pst.  We received the BBB complaint 2:43pm pst after the refund had been processed.

  
  Since the funds have been returned to the credit card on file, no further action is required.
  

  
  

• Initial Complaint

  09/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I spent a dollar as they explained to get listings on foreclosures and now wont let me cancel anything and have been continuously charging me a $2 dollar charge and then a $49 dollar charge every month and i just want them to stop charging me ive emailed and asked them to stop

  

  Business response

  09/08/2024

  On 6/30/2024, the customer visited our website and enrolled in a 30-day $1.00 trial membership. As per the terms and conditions, that the customer acknowledged, we billed the monthly membership fee after the trial expired.   

  
  After completing the registration for the trial, a Welcome letter would have been emailed immediately Our contact information is not only displayed in the Welcome Letter but also on our Contact page, can be easily found on Google, and appears on customer credit card statements alongside the monthly fee.

  
  Customers may cancel by contacting our Customer Service department during business hours or by emailing cancellation requests at any time.  There is also an option to cancel using our interactive voice response system.  We do not have any record of the customer attempting to cancel the service.  

  
  As a courtesy, we have provided the customer with one-month membership fee and additional listing credit.
   If you require additional information for the resolution of this complaint, please feel free to contact us.

  
  Regards,
  

  
  

• Initial Complaint

  08/27/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  This website is an unlawful site providing false information and endangering lives. We have our house on their website as pre foreclosure. This house in not in pre foreclosure, foreclosure etc. The information being provided has had people pulling in our driveway at odd hours of the night, during the day etc. We have little kids and it is alarming to have a company have complete disregard for human life, privacy all because of greed. The carelessness of the information is so bogus and akin to ruining people’s lives. We live in a small town and people asking if we are losing our home.! Absolutely unacceptable. We want our house remove immediately. Better business need to look into this and their parent company. Unscrupulous disgrace of humans ruining peoples lives. Here is the listing. ****************

  

  Business response

  08/28/2024

  We received this complaint on 08/27/2024. Thank you for alerting us to her concerns. We appreciate the opportunity to investigate the situation and provide a response to her complaint.
  

  The link provided did not get us to the specific property she is trying to have removed.  We are unable to find the address she provided in the BBB complaint in our database to remove.
  We contacted her at 2:30pm Pacific on 08/28/24 and left a message with our return phone number, so we can confirm the correct address and go through our process to ensure the property is removed from our database. 

  The accuracy of our website is a top priority for us.  We provide our subscribers with access to over one million listings.  Our standardized database makes it easy for customers to search for properties of interest across the country. The information presented on our website is sourced through agreements with real estate data providers.   These professionals work very hard to provide us with accurate and up-to-date information. Although we strive for perfection, there are occasional inaccuracies due to the status of listing changing (i.e.)  sale or withdrawal of the property, delays in updating public records by banks and owners, or clerical errors.

  Our business depends on providing our paying members with the best information available.  This is why we remove properties at an owner’s request without requiring the property owner to present any documentation.  Our goal is to process all listing removal requests upon receipt of call, email, or letter. 

  We sincerely apologize for any inconvenience. The homeowner can be assured that her request will be handled, as soon as she contacts us back to provide the property address in question. 

  If we can be of any further assistance, please do not hesitate to contact us.
  

  
  

• Initial Complaint

  08/26/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I signed up for a 30 day free trial for their service showing foreclosures and auctions on homes in my area. I found that all the homes I researched had been sold as long ago as 4 years. Could not find any that were current. I called 29 days later and cancelled, telling them why and offering a constructive suggestion to put a listing date. I was sent a cancellation confirmation. ( see copy) yet was charged $79.98 for another month’s membership. I have called, emailed and even complied with their burdensome requirement of sending copies of bank statements , correspondence , cancellation confirmation number and still they refuse to credit me.

  

  Business response

  08/28/2024

  In response to the complaint, our findings show that on 05/13/2024, the customer successfully enrolled in a 30-day $1.00 trial membership to realtystore.com. Additionally, the customer subscribed to access for additional property listing for $1.00 monthly. 

  We are sorry to hear that the customer did not find anything that met her needs, as we work hard to provide our subscribers with access to over one million property listings.  Our standardized database makes it easy for customers to search for properties of interest across the country. The information presented on our website is sourced through agreements with real estate data providers. 

  According to our records, the customer was billed the monthly membership fee at 8am on 06/12/2024.  The customer contacted us on 06/12/2024 with a desire to cancel the service at 9:54am. During that call, 2 cancellations were completed; one for the core membership and one for the additional listings.  Both of these cancellations sent a cancellation email to the customer with 2 different cancellation numbers.  The cancellation email that the customer is referencing in her complaint is the additional listing cancellation email.  And that additional listing access was scheduled to end on 06/13/2024 per the email.

  We apologize that the customer confused the additional listing cancellation with the cancellation of the primary account.  Our representative should have informed the customer that both emails would be sent, and they also should have addressed the charge that was on the account from earlier the same morning. 

  We have addressed the situation with the representative.  We have also provided the customer with a refund.

  No further action is required.  Please contact us if you have additional questions.
  

  
  

• Initial Complaint

  08/01/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  this company has fraudulently listed our house as being foreclosed upon.

  

  Business response

  08/06/2024

  We received Mr. E******s  complaint on July 31, 2024. Thank you for alerting us to his concerns. We appreciate the opportunity to investigate the situation and provide a response.

  
  Mr. E******s property was removed from our website on July 31, 2024

  
  The accuracy of our website is a top priority for us.  We provide our subscribers with access to over one million listings.  Our standardized database makes it easy for customers to search for properties of interest across the country. The information presented on our website is sourced through agreements with real estate data providers.   These professionals work very hard to provide us with accurate and up-to-date information. Although we strive for perfection, there are occasional inaccuracies due to the status of listing changing (i.e.)  sale or withdrawal of the property, delays in updating public records by banks and owners, or clerical errors.

  
  Our business depends on providing our paying members with the best information available.  This is why we remove properties at an owner’s request without requiring the property owner to present any documentation.  Our goal is to process all listing removal requests upon receipt of call, email, or letter. 

  
  On 07/31/2024, one of our agents removed the listing from our website. We sincerely apologize for any inconvenience to the homeowner. The homeowner can be assured that his request has been handled.  If we can be of any further assistance, please do not hesitate to contact us.

• Initial Complaint

  07/30/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This is a realty company, called RealtyStore.com I was charged $79.98 against my American Express Card and I am not even sure what the charge was for; I went to their website today and looking at all the negative reviews online, it appears it was for some kind of membership, which I positively did not sign up for. I do not even recall going to this website and would not have had any reason to do so. I own my home and not making any plans to move. As a matter of additional reference, on the date my credit card was charged, I was not even on my laptop. I went to mass at 7:30am, came home and finished packing for a trip and was on the road by mid-morning in my car traveling to VA, to catch the Amtrak Autotrain. I was on the train until the next morning when it arrived in Florida. This is an unauthorized charge on my credit card. I want this charge refunded back to my credit card and if they have me listed as having a membership to their company, I want this account closed. The number listed under Account/Order/Tracking Number is a number I found on my credit card statement for that charge. Not sure if it is valid. According to the statement, they are located in Goleta, CA. I tried calling their phone number and it goes to VM and you have to leave a message. I also sent an email as a follow-up and have not received a response.

  

  Business response

  08/05/2024

  Our findings show that on 04/22/2024 the customer successfully enrolled in a 30-day $1.00 trial membership to Realtystore.com.  The customer did not contact us during the trial period to cancel the membership. As per the membership agreement that the customer acknowledged, we charged the credit card on file for the monthly membership.  All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.  

  
  In the complaint the customer stated that, “I do not even recall going to this website and would not have had any reason to do so.”

  
  In order to create an account, each member must enter his/her first and last name, phone number, email address, credit card number, the three-digit security CVV number on the back of the card, and their billing zip code.  The CVV number and billing zip code provided during the registration were an exact match with what is on file with the cardholder’s issuing bank.  The phone number used to register the account also matches the information provided in the BBB complaint. We have no access to the customer’s personal or financial information.

  
  Customers may contact our customer service center during business hours, email us anytime or online using our “Contact Us” page, to cancel their service.  Our customer service center contact number and email can be found on our website.  In addition, our contact number is located next to the transaction on her monthly credit card statement.  Again, we have no record of the customer calling or emailing us.  We record all calls for quality assurance purposes and document all contacts.  We provide customers with a cancellation number and send an email confirming the cancellation immediately.  

  
  On 07/31/2024, the customer's account was canceled.  No further action is necessary as no charges were collected.  Please let us know if you require further information.

  Customer response

  08/13/2024

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 22065655, and find that this resolution is satisfactory to me.

   I accept their response and satisfied they cancelled me out from their system.  I still do not recall that I went to their website and entered personal information and agreed to a temporary membership.  Bottom line, I am satisfied with the outcome. 
  
  Regards,
  
  K**** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  
  

• Initial Complaint

  07/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Realty store is advertising my property on ** * ****** ****** ****** ***** NJ 08244 as a foreclosure auction. This information is inaccurate and the posting fraudulent. Realty store does not have permission to use pictures of my home. I want the listing removed immediately.

  

  Business response

  07/25/2024

  We received Ms. Valentin’s complaint on July 22, 2024. Thank you for alerting us to her concerns. We appreciate the opportunity to investigate the situation and provide a response to her complaint.

  
  Ms. Valentin’s property was removed from our website on 07/23/2024.

  
  The accuracy of our website is a top priority for us.  We provide our subscribers with access to over one million listings.  Our standardized database makes it easy for customers to search for properties of interest across the country. The information presented on our website is sourced through agreements with real estate data providers.   These professionals work very hard to provide us with accurate and up-to-date information. Although we strive for perfection, there are occasional inaccuracies due to the status of listing changing (i.e.)  sale or withdrawal of the property, delays in updating public records by banks and owners, or clerical errors.

  
  Our business depends on providing our paying members with the best information available.  This is why we remove properties at an owner’s request without requiring the property owner to present any documentation.  Our goal is to process all listing removal requests upon receipt of call, email, or letter.

  
  We sincerely apologize for any inconvenience. The homeowner can be assured that the request has been handled.  If we can be of any further assistance, please do not hesitate to contact us.

• Initial Complaint

  07/12/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My 4yr old son got a hold of my phone while I was looking at real estate due to having to move. He some how our purchased a plan from them that started at $1, but now cost $49.60 every month. I called to cancel and try to have money refunded, but instead I got a $25 gift certificate and a rate being charged of $19.84 and have to call back next month to cancel, but then I got an email they canceled it I never received emails before today, 7/11/2024, and now I'm getting them. They are scamming people out of their money. I am afraid this will be a constant battle to stop this, because I doubt they will cancel. Per the operator I spoke to, they don't refund.

  

  Business response

  07/16/2024

  Our findings show that on 03/05/2024, the customer successfully enrolled in a 30-day $1.00 trial membership to Realtystore.com.  In addition to the core subscription the customer signed up for an Additional Listings and the Foreclosures eBook.   The customer did not contact us during the trial period to cancel the membership. As per the membership agreement that the customer acknowledged, we charged the credit card on file for the monthly membership.  All of these details, including trial length, trial price, the monthly membership fee, and cancellation process, are clearly stated on the signup page, on our Terms and Conditions page, and in the Welcome Email that is sent out immediately upon sign up.  

  
  In the complaint the customer stated that, “My 4yr old son got a hold of my phone while I was looking at real estate due to having to move. He somehow purchased a plan from them that started at $1, but now costs $49.60 every month.”

  
  In order to create an account, each member must enter his/her first and last name, phone number, email address, credit card number, the three-digit security CVV number on the back of the card, and their billing zip code.  The CVV number and billing zip code provided during the registration were an exact match with what is on file with the cardholder’s issuing bank.  The email address used to register the account also matches the information provided in the BBB. We have no access to the customer’s personal or financial information.

  
  Customers may contact our customer service center during business hours, email us anytime or online using our “Contact Us” page, to cancel their service.  Our customer service center contact number and email can be found on our website.  In addition, our contact number is located next to the transaction on her monthly credit card statement.  Again, the customer did not contact us during the trial period. We record all calls for quality assurance purposes and document all contacts.  We provide customers with a cancellation number and send an email confirming the cancellation immediately.  

  
  Our records show that the customer called on 07/11/2024 to cancel and request a refund. The agent explained the Refund Policy and in an effort to retain the customer offered a discounted membership and a $25.00 Shopping Rewards that customer accepted. The confirmation email the customer received was the cancellation notice for her Additional Listings subscription, not for the regular monthly membership.  We apologize for the inconvenience and are working with the agent who handled the cancellation.

  
  On 07/12/2024. The customer’s regular membership was canceled and as a one-time courtesy a refund was issued.  Please let us know if you require further information.

  Customer response

  07/16/2024

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21977212, and find that this resolution is satisfactory to me.
  
  Regards,
  
  K******** ******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  07/08/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  i am being harassed by this business. When I spent a dollar on the free trial, I canceled right away. The male person I spoke to assured me my card would not be further charged. I remember this succinctly because I really stressed canceling and do not further debit my card, please. The man promised me he would not charge further and I was canceled with free trial access for one month. I said it was not necessary, but he insisted on giving it to me. I forgot about it until now. Today, 7/5/24, my account was debited for $19.84. I called the merchant, but the female customer service representative is giving me a hard time. She wants to keep me on the phone and now this emailed refund claim letter (uploaded). Please read this. I feel it is harassment after I was promised closure right away. I am disabled with hearing loss and it is quite aggravating. A different amount is on the letter. So then I looked through my cc account and found out I had been charged an original amount of $19.84 plus $1,00, with the unusual discrepancy the $19.84 was on 6/6/24 and the $1.00 on 6/7/24. Minus the one dollar, that's $39.68, yet they are "discussing" a recurring charge of $49.60, I am confused. Please assist me.

  

  Business response

  07/12/2024

  Our findings show that on 05/06/2024, the customer successfully enrolled in a 30-day $1.00 trial membership to Realtystore.com.

  
  Our records show on 05/09/2024 the customer contacted us to cancel her membership within the trial period.  Our customer service agent explained that her trial was good until 06/05/2024 and offered a discounted membership and a $25 Shopping Rewards coupon to retain the account. The account was not canceled and the customer was charged the discounted membership fee when the trial ended and regular billing commenced.  The customer service representative who spoke with the customer failed to issue the cancellation as requested.  We have counseled the customer service agent that handled this call, and we apologize for the inconvenience. 

  
  On 07/05/2024, the customer called again as another charge was debited from her credit card. The agent immediately canceled the customer’s account and initiated the refund process. We apologize for any confusion or misunderstanding this process may have caused the customer.

  
  Upon receipt of the BBB complaint, the customer was added to the DNC list and refunds were issued for both charges.

  
   Please let us know if you require further information.

• Initial Complaint

  07/05/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I cancelled this service 3 times. They send me emails that they have canceled the service and not charged me, but I continue to get charged.

  

  Business response

  07/11/2024

  Our findings show that on 05/06/2024, the customer successfully enrolled in a 30-day $1.00 trial membership to Realtystore.com.  The customer did not contact us during the trial period to cancel the membership.  As per the membership agreement that the customer acknowledged, we charged the credit card on file for the monthly membership that commenced on 06/05/2024.  On 07/05/2024 the customer sent an email cancellation request from the email address on file for this account.  This is the same email address provided in the BBB complaint. The subscription was immediately canceled and the pending charge was voided. 

  
  In addition we found that on 05/27/2024, the customer enrolled in another 30-day $1.00 trial membership to Realtystore.com using a different email address.

  
  On 06/06/2024, the customer sent an email cancellation request from the email address on file for the second membership believing she was canceling the membership started on 05/06/2024. This second account was canceled immediately upon receipt of the customer’s email. No charges were collected on this account.

  
  Upon receipt of an email cancellation request our customer service team locates the correct account based on the email address it was sent from.  This explains why the initial membership from 05/06/2024 was not canceled with the 06/06/2024 email request.

  
  On 07/08/2024, upon receipt of this complaint as a one-time courtesy a refund was issued for the charge on the initial membership.  Please let us know if you require further information.

  Customer response

  07/13/2024

  
  
  Complaint: 21945715
  
  I am rejecting this response because: I was charged again on 7/5/24 and have received no notification that it was credited. I am also requesting a credit for the June charge. See attached.
  
  Regards,
  
  B****** ****** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

  

  Business response

  07/15/2024

  The following is the email notification sent to the customer on 07/05/2024.

  7/5/2024 12:18:19 PM  Barbara A.
  A Charge Has Been Voided

  
  Hello B****** ******,

  
  Thank you for contacting us. Your account was canceled on 07/05/2024, cancellation reference number 10047880849-49737907. The pending charge of $49.60 has been voided. Typically, financial institutions take 1-4 business days to void a pending transaction. If you need an exact date for when the funds will be available, please contact your financial institution.
  Your account is canceled, you will not be billed again.

  
  RealtyStore.com Customer Support
  [email protected]
  Customer Support 1-800-505-1630
  Monday - Friday 4 AM - 8 PM PT
  Saturday - Sunday 7 AM - 3:30 PM PT

   

  Customer response

  07/17/2024

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21945715, and find that this resolution is satisfactory to me.
  
  Regards,
  
  B****** ****** *******
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩