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Business Profile

Map Dealers

Mapszu.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Map Dealers.

Complaints

Customer Complaints Summary

  • 53 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/05/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order #MAPS-58526 placed December 13th. Payment deducted from my account that day. I received verification that the order had been received, but nothing after that. I have left phone and email messages; no response from company. I also noticed that this company has received many, many complaints from other customers for the same issue -- non-delivery and no communication.

    Business Response

    Date: 01/05/2023

    Thank you for your order, you have chosen a great map!

    We extend our apologies as we have experienced an interruption in service due to illness within our teams.

    Our team continues to work through a large number of holiday orders and your map is in the production queue.

    Custom Print On Demand maps have a production lead time of 7-10 business days, please keep an eye out for updated tracking information to be sent shortly.

    Best regards,

    Maps.com

     

    Order-58526

    Customer Answer

    Date: 01/06/2023





    I have reviewed the response made by the business in reference to complaint ID 18688302. I accept it for now and I await delivery. The situation will not be resolved until I have the product in my possession.

    Looking at all the complaints against this company, it seems to me that it is severely understaffed. Maybe a one-person operation isn't the right way to go.


    Regards,



    R***** *****








































  • Initial Complaint

    Date:01/04/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 18, 2022, I ordered a product online thru their website. The product was a world map, $256.95. I have been trying to contact the company and find out when I will be getting my product but have not received any response. I have called and emailed multiple times. My order number is 55462. Maybe you can have better luck. At this point time I feel that I may have been ripped off. They have my money I have no product. Thank you.

    Business Response

    Date: 01/05/2023

    We thank you for your order, you have chosen a great map!

    Our apologies as our team has been interrupted by ongoing illness, affecting our response times to clients.

    I do see your order in the production queue, and our mapping team is working to fulfill all orders as quickly as possible.

    Please keep an eye out for updated tracking information to be sent shortly.

    Thanks,

    Maps.com

     

    Order-55462

    Customer Answer

    Date: 01/05/2023





    I have reviewed the response made by the business in reference to complaint ID 18682191, and find that this resolution is satisfactory to me.




    Regards,



    E****** ******








































  • Initial Complaint

    Date:01/03/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a map on December 12, 2022 from maps.com and have still not received product. (Order #: MAPS-58439) And appears product has still not even shipped. Have tried calling the company many times and left voicemails asking for them to return my call as well as had my daughter send an email and no response.

    Business Response

    Date: 01/11/2023

    Hello A******,

    We thank you for your order, you have chosen a great map!
    Our production team is working through a larger than expected amount of holiday orders, and your map is in the production queue.

    The team is working around the clock to fulfill all orders, and will have a tracking number for you shortly.

    Thank you for your patience.

    Best,

    Maps.com

     

    Order-58439

    Customer Answer

    Date: 01/12/2023





    I am rejecting this response because: would appreciate a response to my order and not just a template letter that they send out to everyone. My son is living in Phoenix for only a year to do a fellowship and so getting the map of Phoenix to hime sooner than later is crucial for it to be worth buying. In my phone voicemails and email sent, I asked when the product was expected to ship. I'd like to know this information to be able to assess whether I'd like to just cancel the order since it hasn't even been made yet.



    Regards,



    A****** *******


























































  • Initial Complaint

    Date:12/27/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with Map.com for an item online. I received a prompt email message saying my order was confirmed. This was a Christmas gift. I have attempted for a week (5 business days) to contact them via email to understand when the item would be shipping. I have also called them 3 times in attempts to understand if they are actually ever going to ship my item. Order # MAPS-58906
    I understand it may be Christmas time and business is good. But the standard of measure that all online businesses have, is some level of reasonable customer service response, of a few business days. At this point, I question if they are actually a legitimate business. I thought to reach out to the BBB to see if there are issues. And to my dismay there are plenty. Also checking social media, i see they have comments turned off.
    I am writing this in attempts that others are warned.

    Business Response

    Date: 12/28/2022

    Hello C***,

    We thank you for your order with Maps.com

    We apologize as to the difficulties experienced in responding to your inquiries.

    Your order has been refunded and we wish you a Happy Holidays.

    Best,

    Maps.com

    Order-58906

  • Initial Complaint

    Date:12/20/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a map September 27, 2022, order number 53470. I received an initial Thanks for your Order! response and that is where it ends. I have called, emailed, left messages, etc. and noone is responding. It is a shame that a company has done this to so many people.

    I work for a non profit, I just want our money back so I can order a deserving teacher the map she needs. Shame on this company!

    Business Response

    Date: 12/28/2022

    Hello A*****,

    We thank you for your order and patience as we work with our partner regarding your order.

    As this custom roller map has experienced an extended interruption in the manufacturing process, we expect your order to ship out the 2nd to 3rd week of January.

    We do apologize for the extended delay and would like to offer free shipping in addition to the discount received at time of purchase if interest remains.

    Thank you,

    Maps.com

     

    Order-53470

    Customer Answer

    Date: 01/05/2023





    I have reviewed the response made by the business in reference to complaint ID 18611254, and find that this resolution is satisfactory to me. I will follow up after the second week of January if I do not receive my product by then. 



    Regards,



    A***** *******








































  • Initial Complaint

    Date:12/08/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 2 maps on October 12th 2022. It was a Texas wall map and a Custom USA map. The order number is MAPS-55156. It has almost been two months and every time I check my order it says "unfulfilled" even though it has been paid for. I have reached out to both customer service emails listed on their website and had zero response. I have called all the phone numbers on the website and left several voice mails and have heard nothing. I would like a refund if my maps are not going to arrive, or any update at all on my order.

    Business Response

    Date: 12/23/2022

    We thank you for your order, you have chosen great maps!

    Your order was sent out earlier in December, and is showing as delivered to the address as placed on the order on Dec. 12th.

    A tracking number was emailed to the email address on file on Dec 12th as well.

    We would ask that you check your spam folder as well, as with any neighbor or additional family member that may have received the packages.

    Please let us know how we can help.

    Happy Holidays,

    Maps.com

    Order 55156

  • Initial Complaint

    Date:12/07/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased a map from maps.com back in June and was emailed promptly that there would be a delay. I acknowledged the delayed and requested my money back. I did not receive a response and would like this company to be penalized in a major way because after reading others reviews it seems like they have made a practice of stealing people's money.

    Business Response

    Date: 12/28/2022

    Hello ****,

    We apologize for the delay and have refunded your order.

    Best,

    Maps.com 

     

    Order-47702

    Customer Answer

    Date: 12/29/2022





    I have reviewed the response made by the business in reference to complaint ID 18539774, and find that this resolution is satisfactory to me.

    I would prefer that it did not get to this point and that email correspondence would be enough but this course of action seemed to provide the results that we were looking for.



    Regards,



    ****

    UZF Shipping








































  • Initial Complaint

    Date:12/07/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid money for a map, order 57461, and there is nothing. They do not answer phone, they do not answer emails. I want a refund.

    Maps.comThank you for your purchase!
    Order MAPS-57461
    Thank you Doug!

    Your order is confirmed
    You’ll receive an email when your order is ready.

    Track order with Shop
    Order updates
    You’ll get shipping and delivery updates by email.

    Customer information
    Contact information
    ***************@gmail.com

    Shipping address
    D*** *******
    **** **** ***** **
    Sterrett AL 35147
    United States
    ?###-###-####
    Shipping method
    Priority Mail

    Payment method
    Visa ending with 1958 - $40.43
    Billing address
    D*** *******
    **** **** ***** **
    Sterrett AL 35147
    United States
    ?###-###-####

    Business Response

    Date: 12/07/2022

     

    Thank you for ordering from Maps.com.

    We apologize as to the issues you have experienced in contacting Maps.com regarding your order. 
    Your custom map has a 10-12 business day production lead time from the date of order(11/30). 
    Our team has been working diligently over the holiday season to complete all map orders and yours is in the queue.

    We're sorry this timeline did not meet your expectations, and we will be happy to process a refund for your order.
    Please let us know if you have any further questions.

    Best,

    Maps.com

    MAPS-57461

  • Initial Complaint

    Date:11/25/2022

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed order number MAPS-54884 on October 7th for a wall map. Received order confirmation and my card was charged immediately at 4:02PM that day. Since then, I have not received the product, or any follow-up communication from the company. I have emailed customer service on October 25th and November 13th with no response. I have also reached out on the customer service phone number and have not reached a live person.

    Business Response

    Date: 12/05/2022

    We thank you for your order, you have chosen a great map!
    Our production team is working hard to fulfill all open orders, and your map is in the queue.
    Please keep an eye out for an updated email providing your tracking information.

    Thank you for your patience,
    Maps.com

    MAPS-54884

Mapszu.com is NOT a BBB Accredited Business.

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