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Business Profile

Map Dealers

Mapszu.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Map Dealers.

Complaints

Customer Complaints Summary

  • 53 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/08/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 12-26-22. I received an email confirming my order and haven’t heard from them since, despite sending an email to check the progress of the order and calling and leaving a message. I understand that they are understaffed. My frustration is that I haven’t received my order or any information about the order. I would like a full refund. The order number is MAPS-59123. Thank you.

    Business Response

    Date: 02/15/2023

    We thank you for your order, and for your patience as our team has worked to finalize production on your map.

    Your map has shipped and we do show recent delivery to your location.

    We hope you enjoy your map, please let us know if you have any questions.

    Thank you,

    Maps.com

    Order-59123

    Customer Answer

    Date: 02/17/2023





    I have reviewed the response made by the business in reference to complaint ID 19362820, and find that this resolution is satisfactory to me.




    Regards,



    J**** ******








































  • Initial Complaint

    Date:02/01/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a map for my daughter and the estimated delivery date was 1/27/23 at the latest. That date came and went and I have made multiple calls and e-mail contact attempts. No call back. No emails returned. My daughter’s birthday is coming up and I am so disappointed by the lack of customer service.

    Business Response

    Date: 02/06/2023

    We thank you for your order, you have chosen a great map.

    Our team is working on your custom Print On Demand map which normally has an approximate 10 business day lead time.

    Please keep an eye out for a tracking number to follow.

    Best regards,

    Maps.com

    Order-60198

    Customer Answer

    Date: 02/07/2023





    I have reviewed the response made by the business in reference to complaint ID 18962226, and find that this resolution is satisfactory to me.




    Regards,



    E*** *******








































  • Initial Complaint

    Date:01/31/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date Jan 09, 2023, Transaction Date.
    $93.08 Total Amount.
    Two Maps I received one which cost $ 13.95 still out $ 79.13 for the second Map.
    No Map or reply from the company.
    Have not received the second map, I have called, left messages, sent emails no response. The web site states it should ship in 7 days.
    Order number# Maps-59696.
    All I was asking for was a ship date. But this company won't even respond to calls or emails.
    Also they billed me in full at the time of order.

    Business Response

    Date: 02/07/2023

    We thank you for the order and apologize for the delay in responding to your inquiry.

    Your order is in the production queue and has been elevated for final production and delivery.

    Please keep an eye out for updated tracking information to be sent shortly.

    We appreciate your patience and look forward to shipping this out moementarily.

    Regards,

    Maps.com 

    Order-59696

    Customer Answer

    Date: 02/14/2023





    I have reviewed the response made by the business in reference to complaint ID 18957803, and find that this resolution is satisfactory to me.

    I have received the map.

    Thank you for your help. Without your help I believe I would still be in the same situation I was.


    Thanks again ,



    R****** ****

     





































  • Initial Complaint

    Date:01/30/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed on 12/9/22. Emailed weekly for updates, left voicemails with no return. Other than the order confirmation email I have received no updates, or response and it's been 7.5 weeks since I placed my order. I have been patient, and could have dealt with long waits (if I just been told up front). I am extremely frustrated and don't know what to do.

    Business Response

    Date: 02/07/2023

    We thank you for your order, you have chosen a great map!

    Our apologies for the delay in response to your inquiries as we have experienced unexpected interruptions to our team.
    Your order is in the production queue and has been elevated as a top priority. Additionally, we have refunded your shipping as we appreciate your patience throughout this time period.
    Please keep an eye out for updated tracking information to be provided shortly.

    Best regards,
    Maps.com

    Order-58163

    Customer Answer

    Date: 02/07/2023





    I have reviewed the response made by the business in reference to complaint ID 18952335, and tentatively agree with their proposal. I am however skeptical that they will deliver as they have outlined in their message so until I receive product, I do not wish to close this complaint. 



    Regards,



    D******* ******








































  • Initial Complaint

    Date:01/30/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 2 maps on 1/11/2023, received confirmation and Credit Card charged. Order# MAPS-59796
    Received email 1/17/2023 order was shipped. On 1/20/2023 received email- A shipment from order MAPS-59796 has been delivered.
    Shipment arrived but FedEx box only contained 1 of 2 maps ordered. Packing list noted item 2 was XXXXXXX out but did not contain any back order information. Maps.com website only indicates my order was shipped and delivered. No mention of back order or that I only received 1 of 2 items.
    Sent numerous emails to [email protected] and [email protected] requesting status of back order but received no replies. Attached pictures of packing list with item 2 showing XXXXXXX across line item and have yet to receive a reply. I also left multiple voice messages on 800 number, but still no response. I would like to know delivery status of item 2 or receive a refund for item 2 if Maps.com cannot fulfill order.

    Business Response

    Date: 02/06/2023

    Thank you for reaching out. 

    Our customer service team has recently reached out and confirmed their conversation with you, with the 2nd map on its way to you.

    We thank you for your patience and hope you enjoy your maps.

    Best regards,

    Maps.com

    Order- 59796

    Customer Answer

    Date: 02/07/2023





    I have reviewed the response made by the business in reference to complaint ID 18942630, and find that this resolution is satisfactory to me.




    Regards,



    J*** ******








































  • Initial Complaint

    Date:01/26/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Map on Jan 15, 2023 stating they are getting the order ready to be shipped. I have emailed twice since then and called several times to no avail as no one ever answers the phone. Its now Jan 26, 2023 with no order updates. Its discouraging as I want to know the status. If it will be several more weeks or a months, i would rather have my money back as the map is needed for a fast approaching trip. Please advise order MAPS-59976. Not sure why no one is responding to emails or follow up calls to customers with status. Poor Service. Thanks Joe

    Business Response

    Date: 02/06/2023

    We thank you for your order!

    Your Print On Demand map takes 7-10 business days to print, and we do see it has been shipped and delivered to your address.

    We hope you enjoy your map as much as we enjoyed producing it!

    Take care, 

    Maps.com

     

    Order-59976

    Customer Answer

    Date: 02/06/2023





    I have reviewed the response made by the business in reference to complaint ID 18904455, and find that this resolution is satisfactory to me.




    Regards,



    *** ****








































  • Initial Complaint

    Date:01/24/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered and paid for a map at Maps.com on December 16. I immediately received a confirmation of my order and my card was charged. Order #MAPS 58801. I have heard nothing since except via PayPal where I have lodged a complaint.
    Via my PayPal account, I was sent a tracking number indicating it had been "delivered" to me in San Francisco. That is not remotely close to the delivery address.
    In total, I have reached out via phone and by email as directed on Maps.com voice mail on 12/21, 12/24. 1/5 and 1/11 along with seeking resolution via PayPal.
    This company would benefit from answering some/any of its emails and voicemail regarding orders. Since they do not provide any response, I recommend everyone look elsewhere for map printing.

    Business Response

    Date: 02/07/2023

    We apologize for the miscommunication and have refunded your order.

    Thank you,

    Maps.com

    Order-58801

    Customer Answer

    Date: 02/07/2023





    I have reviewed the response made by the business in reference to complaint ID 18885770, and find that this resolution is satisfactory to me.




    Regards,



    C***** *****








































  • Initial Complaint

    Date:01/19/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered Map on 11/30, as of 1/19 item has not shipped or had any update since purchase and maps.com has not responded to emails/voicemails, and has not once answered the phone during business hours.

    Business Response

    Date: 02/06/2023

    We thank you for your order, and apologize for the delay in sending out your map.

    The delay in delivery is unexpected and we have refunded the shipping charge on your order.

    Your order is in the production queue and will ship out shortly. Please keep an eye out for updated tracking information.

    Best regards,

    Maps.com

    Order-57477

  • Initial Complaint

    Date:01/09/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov. 18, 2022, I ordered, online, a map from Maps. com. It never shipped and the company will not return my emails to their preferred customer service nor return my calls made, The voice mail says to send an email to get faster service. I have sent numerous emails and made numerous calls, none of which has been answered. For the BBB to continue to give this company a B rating discredits the BBB.

    Business Response

    Date: 01/10/2023


    We thank you for your order, you have chosen a great map!
    Our apologies for the delay in fulfilling your order. Your map order is in the queue, and will be shipped out shortly.
    Please keep an eye out for updated tracking information which will be sent to your email provided.
    Thank you,
    Maps.com

    Order-56858

    Customer Answer

    Date: 01/16/2023





    I am rejecting this response because: I have spent two months following up with them via phone and via email and they NEVER responded, NEVER acknowledged my calls.  That is not a quality business practice that should earn the a BBB approval.





    Regards,



    C**** *******























    I have rejected Maps.com response to my complaint.  I have spent the last two months calling them and emailing them to follow up on my order.  Not once, did they return my calls nor answer my emails.  That practice should not earn a BBB stamp of approval.




































    Business Response

    Date: 02/06/2023

    We thank you again for your order and patience regarding your order.

    We do show your map was delivered Jan 30th, and we hope you are enjoying the map.

    Best regards,

    Maps.com

    Order-56858

    Customer Answer

    Date: 02/07/2023





    I have reviewed the response made by the business in reference to complaint ID 18704799.  It is clear to me that had I not registered my complaint with the BBB, that my issue would not have been resolved.  It is still amazing to me that the customer service function of maps.com never responded to my voices of concerns.  But they respond to you, for sure.



    Regards,



    C**** *******








































  • Initial Complaint

    Date:01/09/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a map from them on November 6, 2022 in the amount of 81.95 + shipping. A valid tracking number was never provided and the product never arrived, even two months later. Multiple efforts to contact the business via email and phone were made, and no replies or answers were received (I could not even make contact with a person). At this point, they have stolen the money. The receipt does not provide any order number or identifier. It seems many other people are having the same issue; however, the maps.com site is still accepting orders, and even ran a "New Year's Sale!" in the past two weeks. I would like my product (or at least my money back), and did not know where else to turn besides the BBB. The email receipt is attached if that helps at all.

    Business Response

    Date: 01/10/2023

    We thank you for your order, you have chosen a great map!

    Our apologies for the delay in shipment of your order as our team has been affected by unforeseen illness.

    Your map is in the production queue and will ship out shortly. Please keep an eye out for updated tracking information to be sent to your email on file.

    Best,

    Maps.com

     

    Order-56418

    Customer Answer

    Date: 01/14/2023





    I am rejecting this response because:

    There needs to be some time table beyond "in the queue" when I have waited MONTHS for the product. You are still taking new orders and have a "HAPPY2023" sale going on. Are you telling new customers that the products have a months-long lead time? Why is there absolutely no approximation for delivery times anywhere? What exactly can you tell me that will assure that you haven't stolen my money?



    Regards,



    V******* **********











    Business Response

    Date: 02/06/2023

    We thank you again for your order and patience, we show the package arrived on January 20th.

    We hope you enjoy the map as much as we did making it!

    Cheers,

    Maps.com

     

    Order-56418

Mapszu.com is NOT a BBB Accredited Business.

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