Business ProfileforCA Recovery Group, Inc.

I received a flier from the California Recovery Group regarding their representation for the after-fire clean-up. I did everything they requested as far as allowing inspections, filling out paperwork, and signing my portion of the contract. The claim was made to my homeowner insurance, (California Casualty) earlier this years. Once all the required paperwork was submitted, my insurance paid California Recovery Group a check addressed to them and I on July 26, 2023 for ********. I didn't know the check was issued until I received another call from California Recovery Group on September 21, 2023, regarding the attack that wasn't covered in the payment by my insurance company. The woman on the other end of the line advised me that she was going to send an email to my insurance company and If she could "cc" me and I also respond and request coverage. I asked her if the rest of the house was covered, and she said yes. I asked her when the check was sent out because I didn't receive any money. She put me on hold and said she would send an email to the "check person" which i demanded her connect me. She said someone would call me back. I have made numerous attempts to contact California Recovery Group to resolve my issue, but I'm just getting the same response, "someone will call you back" which never happened. At this point I believe this company is a scam, and they are taking advantage of homeowner insurances, because the insurance doesn't call to verify information. This is wrong on every level. I am requesting a thorough investigation in this matter as soon as possible to prevent further scams by this false company.