Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bambee does not provide the services that it stated and refuses to provide reasonable billing adjustments. I requested a new policy on May 15. By June 15, I still had not gotten a response. I had to follow up two more times to get a basic policy. This simply a company taking money and not providing service. I had several similar experiences the year before. This frustration was combined with constant turnover of "my" HR rep. I canceled my account and requested a prorated refund for the annual subscription. Bambee customer service reached out and stated they submitted a request to leadership. I have followed up numerous times over the past month and a half with ******* and keep getting an answer that they have reminded leadership. Now I am getting no response at all. I would like the annual subscription fee (around $3400) refunded. Originally I asked only for the prorated amount (prorated to May 15 when they stopped providing services), but now I have spent hours wasting my time in contact with Bambee so I would like the full fee.

  Business Response

  Date: 08/31/2023

  *********************** and *************************** have been a Bambee customer since April 22, 2021.  The Customer received 4 emails between March and April regarding the most recent Bambee Annual membership and offer of assistance.  The customer did not reach out to ********************** regarding any issues or concerns. Below is an overview of the Interaction with the customer based on the ******************** Complaint:
  April 22, 2023, The Customers Bambee account was renewed per our Terms of Service and the customers agreement. 
  May 16, 2023, The Customer requested a Custom PTO Policy
  May 16, 2023, The HR Coordinator (***) responded to the customers request.  The *** provided an estimated resolution,and that additional research will need to be done.
  June 15, 2023, The HR Manager completed the customers request and provide the Custom PTO Policy
  June 16, the customer requested a to cancel service over 45 days after the account was renewed via the Bambee Platform.   

  
  The customer has been denied a refund based on the Bambee Terms of Service that the customer agreed to in 2021, 2022 and 2023. Below is the applicable Terms of Service:  
  

  15.2.
  Cancelling Annual Subscription. You may cancel an annual subscription at any time. However, such cancellation is effective at the end of the applicable annual period. Please make any such cancellation by logging into your account and submitting a cancelation request to customer support in the application. You must cancel your subscription before it renews in order to avoid billing of the renewal subscription fee to the Payment Method You provided. Refunds cannot be claimed for any partial subscription period. You will continue to have access to the Platform and Services for the remaining period of your annual subscription.

• Initial Complaint

  Date:01/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We began using Bambee after a sales call that made a ton of promises about what kind of support we might expect - a dedicated HR manager that would help us keep our handbook and policies up to date, feedback on our current policies and procedures, and industry specific support. Once we began using Bambee, it became clear that the HR managers had little to know industry knowledge, that handbook creation was non-existent, and that they could not review our policies for compliance. These were the only reasons we signed up. Our sales rep convinced us to sign up for a year, so we paid in advance. I used Bambee as a glorified and expensive filing cabinet, dumping all our employee info in there, but using the HR support function less than a handful of times. Our plan ends this month, so I began the termination process. I was having trouble figuring out how to export the data we put into Bambee, so I reached out to support. I was told there is no simple method to export our data and that the policies that supposedly we paid for with our subscription is not exportable. The process of taking your files out of Bambee is EXCRUCIATINGLY long because the software is so buggy and laggy. Exporting my files will take myself and my staff HOURS. This is unethical. We spent thousands of dollars on a file uploader that we cannot even access easily.

  Business Response

  Date: 01/23/2023

  Emelie,
  
  Thank you for your feedback. I apologize that you did not have a pleasant experience with a Bambee process. Our Dedicated HR Managers have many years of HR experience covering multiple States. Bambee services are customizable based the needs and the size of the business. Please, know that I will be sharing your feedback with our team so that we can learn from your experience and ensure continuous improvement of our services. I have reached out to you however if you have additional concerns or comments, please reach out to me directly at ***************************************

• Initial Complaint

  Date:12/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The increased rates from $99 to $199 without letting me know. After checking my bank account, they charged me 3 months this higher rate. I was upset, and they said i should cancel my account if i had a problem. I asked them to give me an adjustment since i was not told they were going to raise my rates. They did not, they cancelled my account and never gave my money back and kept my personal records

  Business Response

  Date: 01/23/2023

  Nahera,
  
  I apologize that this was your experience with Bambee. We are moving fast to improve our customer experience, and it is unfortunate to see that we missed the **** with you. Please know that I have investigated this, and made the appropriate adjustments to you account based on our 1/13 conversation. If you have additional concerns. Feel free to contact me at ****************************************