Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in contact with Bambee to retrieve reports for our employees. Other than experiences worse than mediocre service from both their payroll and HR system, I still have not received the 1099s to deliver to my contractors. My employees are complaining and it is becoming concerning that we cannot retrieve this information.

• Initial Complaint

  Date:02/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My company used Bambee payroll service and decided that we not sarifed with thier services. I have no access to the online accout to get my W@ and have not received it via mail. I have called several times with no return call.

• Initial Complaint

  Date:02/08/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a trial membership with Bambee on 12/14/23 for 7 days and $1 as we were considering terminating an employee. The sign up page had no information about an auto deduction of over $4000. On 12/19 I received an email that my account would be charged an "automatic yearly upgrade". I called and left a vm (was unable to get a person).Money was deducted on 12/20 I did not activate the account, I called and emailed the day before they were to deduct the money, no return call.I called again and after several attempts I spoke to "******" who canceled the "membership" and said someone would call me back the next week about my refund. I have emailed and called several times but the mailbox for VM says it is not monitored. No email response.

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Used ***** for payroll and HR services. Cancelled for poor service, wrong HR information and difficulty contacting them. I am now needing my employee W2's and when you call their number it will only allow you to leave a message. This is going to cause myself and my employees a delay in processing their tax filings.

• Initial Complaint

  Date:01/22/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Bambee $7,000 to facilitate payroll services for two years. There was no training and little communication during the onboarding process. I expressed concern to my representative several times that I did not feel that I or the company was prepared to process our payroll. I was assured they would be. After the run call it was discovered they were not in fact prepared to run our payroll and I had to use our old vendor (and luckily was still able to do so). I have requested cancellation of services and a refund since last Thursday, 1/11/24 several times and have been ignored.

• Initial Complaint

  Date:10/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Dissatisfaction with Bambee ***** Services and Refusal of Refund I am writing to express my profound dissatisfaction with the services provided by Bambee **** After being promised a top-tier online HR solution, I decided to invest in your product, only to find that it did not meet the expectations set by your marketing and sales teams. I understand that sometimes there might be a mismatch between a product's promises and its actual capabilities. However, what has been more troubling is Bambee ***** refusal to provide a refund after we realized the service was not a fit for our needs. It's disheartening to see a company not stand by its product and deny a justifiable refund request.In today's digital age, customer trust and satisfaction are paramount. By overselling your product and then refusing to rectify the situation, you are not only losing a customer but also risking potential damage to your reputation through word-of-mouth and online reviews.I urge you to reconsider your decision and process a full refund for our purchase. It would be a testament to Bambee ***** commitment to customer satisfaction and would help rebuild the trust that has been eroded due to this experience.

  Business Response

  Date: 12/05/2023

  
  The customer agreed to the ********************** Terms and Conditions ************************************************ . Below is a snapshot of some of the services provided to the Customer. The customer has been able to utilize ********************** Services. Bambee has added value to the customers business by ensuring the company complies.  The charges are sustained.
  
  Phone Call 9/29/23
  More job descriptions for Managers
  Phone Call 8/25/23
  Looking for a social media release form. Not available on Bambee. Reaching out to their attorney.
  Phone Call 8/18/23
  Finalized General Manager Job Description
  Phone Call 8/11/23
  Assisted customer with NDA New Job Description -The *** sent the customer a template for the Job Description Assisted customer with quarter bonuses for all management roles.(5) district, floor, kitchen, general,
  Phone Call 7/21/23
  *** assisted with an offer letter and will discuss offer letters, JDs, expectations, and goals on Monday
  Phone Call 7/20/23
  Added new employees **** "***" and ******** to the platform
  Phone Call 7/7/23
  The customer has an Issue with POS system and the newly hired accountant. Bambee advised the customer on how to handle the issue because POS system had no integration to Bambee for the 19 full-time hourly 7 FT salary and 10 PT hourly, 1 PT salary1 PT salary (inventory). The customer was advised to bring them into a dual hourly position Bambee   Assisted with Offer letters for all employees, 

• Initial Complaint

  Date:10/19/2023

  Type:Order Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to Bambee to inquire about their HR services around August 2022. I got in contact with sales person: ****** Tree. All our conversations happened via phone calls. I believe these were all recorded. ****** explained to me how Bambee works and I thought this would be a good fit for a company like The Repair Companies Shop. I was very clear to ****** and advised him that I didnt need this service till January 2023 because the company was going through a merge and this wouldnt be complete till January 2023. On my phone calls ****** advised me that Bambee prices were going to go up and that in order to lock the lower price I should make a payment and that services would not start until The Repair Companies Shop is ready. This was in October 2022, I took his word for it and made a payment of $3,868.00 on October 5th or so. I am operating with this agreement all based off my phone calls and during this time ****** touches base with me to ask me if I have gone through implementation. I remind him that I dont need this service until January 2023 as the focus is on completing the merge of the Repair Companies. So, we decide that implementation would take place in December. Fast forward to today October 2023 Bambee has cut my service and is not honoring the expiration date based on when this service was needed.I feel like ****** didnt note the account correctly and my service has now lapsed, three months earlier than what we agreed on. I was under the impression that this service was going to run from January 2023 - December 31, 2023. However, bambee has a different narrative.I would like for Bambee to honor what was sold to me, which is this HR subscription from January 2023 - December 31, 2023. ****** Tree has lied to me and tricked me into paying this subscription in October with a December start date. Bambee has not responded to my emails and continues to give me the run around. I requested to speak with ****** Tree so that he could keep this company honest, with no avail.

  Business Response

  Date: 12/05/2023

  
  The customer agreed to the Terms and Conditions of Service with Bambee. Agent ***** worked with the customer for over 30 days to found a solution.  The customer was offered $699/mo.per month. Additionally, the customer was offered a subscription due date that is more align with the customers request.  Lastly, we offered to "Pause" their account for $9/mo for a max of 3 months. After this, the customer would revert back to the original subscription that was $5,688 for the year.  ***** is willing and Available to continue the conversation with the customer. 

  Customer Answer

  Date: 12/05/2023

   
  Complaint: 20740604
  
  I am rejecting this response because: The issue here is that due to your sales associate ****** Tree misinformation I lost 3 months worth of service that I paid for. The solution that is offered does not cover my loss. It just extends Bambee's contract. I want the three months that were lost to be reinstated at no cost to me as I ALREADY paid for it upfront. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:10/19/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted a trial of Bambee's service. During the trial period, I was unable to get the services I expected. I was very disappointed that the services were not at all as represented in their extensive advertising. Unfortunately, I did not read the BBB and other negative reviews posted online. Had I done so, I would have not chosen to do business with this firm. I was charged $299.00 for the period of 8/31/23 to 9/30/2023. I requested the termination of my account on 8/31/23 and did not use the service beyond the free trial period. I requested a credit for the $299.00 charge for services not used and the business has refused to issue a credit. This is the very kind of poor business practice and judgment that should result in an F- rating on BBB. I provided the business with the opportunity to do the right thing and issue a refund. If they had done this I would not be writing this negative review advising all others considering trying this business's services to look for other services.

  Business Response

  Date: 12/04/2023

   The Bambee Service is a self-sign-up service that the customer leads. ***** *. Ailison initiated the process and entered all the information including credit card information onto the Bambee Platfrom.  The customer agreed to the service, agreed to the Bambee terms of service and entered the credit card information to utilize the service. As a courtesy the customer is sent a reminder about the upcoming charge on Aug 29rd. The customers request for a refund has been denied.  
  Below is a chronology of interactions with the customer and emails that were sent and opened by the customer:
  8/1/2023 ***** *. Ailison called into ********************** to get assistance with Terminating an employee that was moonlighting with a previous employee during the same business hours as his company.  The customer was referred to a Senior HR Manager for advice and direction.  
  8/1/2023 ***** completed 15 question questionnaire to share with Bambee about his company
  8/9/2023 ***** was introduced to his HR manager and offered an opportunity to speak to a HR Manager
  8/21/2023 Bambee sent ***** email for feedback about the service   
  8/29/2023  The customer is advised that there is ****** until the $299 charge. 
  
  

  Customer Answer

  Date: 12/05/2023

   
  Complaint: 20737268
  I am rejecting this response because, notwithstanding the company's documentation, a business that charges customers for services not received or wanted does not deserve a positive rating on BBB.  A business that bases its revenue upon charging disappointed customers for services not received indicates sharp business practices that have no place in a successful business. Gottcha clauses requiring opt-out after free trials are a scam and should be called out and clearly identified with a  "buyer beware" attached to this predatory practice. I would need to check, but in my state, I believe my state's consumer affairs regulation prohibits such conduct. The correct response would be to refund the charge. 
  ***** ******

• Initial Complaint

  Date:09/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a subscription for Bambee's HR services on 1/31/23. Before signing up, Bambee informed me that the purchase comes with a 30-day trial period, and if I were to cancel anytime within those 30 days, I'd receive a full refund. I cancelled the trial on 2/27/23 within the 30-day period and asked for a full refund. Also they sent an email indicating that they received my cancellation request on 2/27, they erroneously chose to list the effective cancellation date as March 6. While they never responded to any of my messages following that date, I suspect they listed the cancellation date as 3/6 to avoid refunding me for the 30-day trial. To be clear, on 2/27 at 2:06PM CT, I sent the following message: "I've decided to go in a different direction, and I'd like to cancel my Bambee subscription and use the 30-day money back policy that, *****, you had mentioned when I first signed up. I also noticed that the refund for the full $98 for the training videos has not gone through yet, so would you mind double-checking on that for me?"Following that, Bambee sent me an email on 2/27 at 9:01PM CT confirming they were processing the cancellation. But, I never received a direct response from the two people I emailed, and, more importantly, I never received the refund.I have provided emails showing that I cancelled within the trial period. I had assumed that the refund had been processed, but after learning it wasn't, I followed up via email and call on 8/28 and never received a response. During the trial period, I also added a purchase for two sets of training videos at a cost of $49 each. Within a week of purchase (on 2/8), I decided I didn't need the videos and asked for a refund, which Bambee said they would provide. On that same day, they provided me with a refund for one set of videos but failed to provide a refund for the other set, even after I followed up with them on 2/13. On that day, they said they would look back into it but then never got back to me.

  Business Response

  Date: 09/18/2023

  Response:
  The customer activated the new ********************** account on 1/24 from when the customer verbally agreed to the service not 1/31. 1/31 is when we charged the customers credit for the Bambee ************** **************** was from 1/31/2023 to 2/28/2023.  The customer cancelled the service on 2/27/2023. The customer cancelled the ********************** service outside of the 30-day refund policy therefore the customer is not eligible for a refund.  
  30 Day Refund Policy. You may cancel your monthly or annual subscription for a full refund of your subscription fee within 30 days of purchasing a new subscription..
  
  Last, Bambee HR services are used by customers based on their needs.   Bambee HR service is proactive with compliance and reactive to employee issues, so the amount of time or services utilized by the customer is based on their business.  The customer agreed to the service, the terms of service and provided the agents with the credit card information to utilize the service.
  
  

  Customer Answer

  Date: 09/19/2023

   
  Complaint: 20548273
  
  I am rejecting this response because:

  Bambee falsely stated that I made a verbal commitment on 1/24. However, I made no commitment until 1/31. On 1/31, I spoke to *************************** from Bambee and committed to the service. It was on that day that I paid for the service.

  Regardless, Bambee stated in its reponse that my service was from 1/31/2023 to 2/28/2023, and they stated that I cancelled on 2/27/2023. Therefore, by Bambee's own admission in its response, I cancelled within the 30-day period. By their own admission, the 30-day policy states the following: "You may cancel your monthly or annual subscription for a full refund of your subscription fee within 30 days of purchasing a new subscription." By Bambee's own admission, I cancelled within 30 days of purchasing the subscription.

  The facts have been established by Bambee itself: I purchased a trial on 1/31/2023 and am eligible for a refund if cancelled within 30 days of purchase. Bambee confirms I cancelled on 2/27, which is within 30 days of 1/31. Therefore, their statement that I was outside the 30-day period is erroneous. Moreover, this indicates I am, indeed, eligible for a refund.

  Finally, I'd like to address the topic of the refund for the training videos I purchased through Bambee. Bambee completely failed to acknowledge my request for this. I'll restate the video situation: Within a week of purchase, after watching only a few minutes of one set of the multi-hour training videos, I decided I didn't need them and asked for a refund, which Bambee said they would provide. On that same day, they provided a refund for one set of videos but failed to provide one for the other, even after I followed up on February 13. They said they would look back into it but then never got back to me.

  Sincerely,
  *************************

  Business Response

  Date: 10/03/2023

  Customer has been refunded. 

  Customer Answer

  Date: 10/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:09/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a 30-day trial for the service but quickly realized that it was not what my small nonprofit needed, so I didn't onboard or use the service. I attempted to cancel the service several times. Still, all these internal steps were required (speak to my dedicated manager and HR person), and I had to leave messages and await callbacks, which proved very cumbersome. I advised a rep named ***** that I was looking to cancel and BE REFUNDED. She advised that she couldn't process the cancellation and that I needed to speak to *******. I scheduled a call and was very specific in my request. She canceled my scheduled call with no heads up, and then upon receiving my email to ask why, she called me back hours later to let me know there was no refund. This is not the best product. I was charged $299 for a month when it was evident that I didn't use it or intend to.

  Business Response

  Date: 09/18/2023

  This is a self-sign-up service that the customer leads. The customer initiates the process and enters all the information including credit card information.  Bambee HR services are used by customers based on their needs.   Bambee HR service is proactive with compliance and reactive to employee issues, so the amount of time or services utilized by the customer is based on their business.  The customer agreed to the service, the terms of service and entered the credit card information to utilize the service. As a courtesy the customer is sent a reminder about the upcoming charges on July 31 and Aug 4th.  The customers request for a refund has been denied.  
  

  Brief Summary of communication  
  July 5th     Customer Received and Opened email - Welcome letter from Bambee
  July 5th     Customer Received and Opened email - Customer Received an activation email.
  July 7th         Customer Received and Opened email - Email to add staff.
  July 7th       Business Manager called Customer- no answer  
  July 10     Customer Received and Opened email Email regarding compliance training One of the easiest ways to protect your business is by making sure your employees are trained to not violate your company policies. Training is legally required in several states. But no matter what state you're in, good training is good business
  July11th   Customer Received and Opened email - Offer of assistance or to answer any questions.
  July 12th   Customer Received and Opened email - Offer of assistance or to answer any questions.
  July 13th   Customer Received and Opened email - Invitation to have a conversation with their Dedicated HR Manager  
  July 18th   Business Manager Called Customer to check-in with Customer.
  Jul 25th     Customer Received and Opened email - ********************** trial is in full swing!
  July 31st  Customer Received and Opened email - Email from Business Manager It's *******, your Bambee HR Business Manager!  I wanted to follow up with you regarding your services thus far! Your $1 Trial is ending soon and I would love to schedule some time to chat with you to discuss your subscription options!
  July 31   Business Manager called customer at ****** (pst) PST Left Voicemail and sent text
  Aug 4   Customer Received and Opened email Reminder email that the customer will changed $299  Weve got your account scheduled to auto-renew to make sure you dont lose access to your Bambee account and HR documents. Based on your employee count, your subscription will renew automatically at $299 per month. Were excited to continue working with you and your business! Have questions?  Our support team can answer any questions about upgrading to a full Bambee account. Were always available during regular business hours and respond to all questions in under an hour.
  Aug 5th   Customer was charged $299 based on TOS and 
  Aug 7th   Cancelled Service