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          Gilroy Toyota has 1 locations, listed below.

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            Business ProfileGilroy Toyota

            New Car Dealers

            Contact Information

            6800 Automall Pkwy

            Gilroy, CA 95020-7144

            Get Directions
            Visit Website
            (408) 214-1895

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            D-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            6800 Automall Pkwy, Gilroy, CA 95020-7144
            BBB File Opened:
            11/1/1988
            Years in Business:
            36
            Business Started:
            5/1/1988
            Type of Entity:
            Sole Proprietorship
            Alternate Business Name
            • Exciting Gilroy Toyota
            Business Management
            • Frank Bolea, Owner
            Contact Information

            Principal

            • Frank Bolea, Owner

            Customer Contact

            • Frank Bolea, Owner
            • Christie Santa Ana, Business Manager
            Additional Contact Information

            Fax Numbers

            • (408) 848-1028
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/05/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I purchased a vehicle with Freeway Toyota. I live 3 hours away so my first request was that I did not want any extra packages because of the distance to drive there for service. The sales person acknowledged my request and after a few offers he said we were ready to sign. I purchased the vehicle and a week later I was looking through the contract and noticed $4885 in extra charged packages. I called the dealer to try to resolve the issue but the finance manager ******************* up the call after going back and forth with her.
            Read More
            Read 6 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Paul R

            07/27/2023

            First off, I'm representing my parents, I am their son of 57 years. So, you also know that I am an excellent professional foreign and domestic auto mechanic. They took their 2020 Toyota Rave to the Gilroy Toyota dealership for an oil change. They came back with a bill charging them $852.58, claiming it took them 5 hours. Labor alone was $555.76, on the recept it has parts catagorized in unit and one price then next to it the price jumps dramatically on some items. They wanted to charge them $1200 and they settle for $800. This is price gouging at it's best, this is ridiculous and should not be tolerated, remeber my parents are in their late and middle 70's this is elderly abuse. Please help me resolve this abuse.

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