Business ProfileforTrue Community Association Management, Inc.

On January 31, 2022, a Cashiers check for $285.00 was sent to True Community Association Management, Attention ******* ******, from my Credit Union, with an attachment. According to a representative the check would arrive in 7 to 10 business days. On 2/10/22, I sent a follow up email to find out if the check arrived, but ******* responded that nothing showed that payment was received. On February 18, 2022, I telephoned ****** ********, manager, and after a brief conversation she said that the Cashier's check was either lost or misplaced. ****** further stated that she would send the necessary financial forms to my Financial Advisor. I informed ****** that I would send another Cashier's check for $285.00. 0n 2/22/22, a follow up email was sent requesting the financial forms she promised. On 2/23/22, I also sent an email to ******* requesting the forms. She stated in an email that she would check with ****** but I never received a response. On 3/1/22, an email was sent to both ladies informing them that the second Cashier's check was sent by my Credit Union for $285.00 with the attachment and would arrive in 5 to 7 business days. I asked for a response when the check arrived nevertheless, I did not receive a response. On 3/11/22, I contacted my Credit Union and was informed that the Cashier's check was cashed. I telephoned ****** at True Community and the phone went to voicemail. I left a message regarding my conversation with my Credit Union. The same day, I spoke to my Financial Advisor. He had talked to ****** regarding one additional form needed. ****** said that the form would be emailed that day. However, to date we have not received the necessary Financial form needed to complete my Reverse Mortgage. It's been 6 WEEKS of waiting for this Management company to comply by completing a few forms. This mismanagement is inexcusable. They received the Check and I want the form now. This request is for my Condo, Unit 98