Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started receiving magazines that i never ordered for the past few months. I did a little research and i reached out to one of the magazines i received called conde nast traveler. I was the told the subscriptions were through a company called SUBCO. I have never given any information to subco and i never subscribed to any magazine subscriptions. The three magazines that i am receiving are Conde Nast Traveler, Real Simple Life Made Easier, and Esquire. This is very concerning that subco has my personal information and It is very frustrating having to check my credit card to make sure their are no charges for these magazines.I would like to know how they obtained my information, would like all magazines stopped being sent to my address and to make sure i am not billed for the 3 magazines. Thank You.

  

  Business Response

  Date: 02/08/2024

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by *** ***********************. We offer our sincere apologies for Mr. ******** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  
  To ensure Mr. **************is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
  
  Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.
  
  Our records indicate this resulted from orders placed with PinchMe..
  
  *****
  E: *******************
  P: ************
  W: *************
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
  
  Mr. **************can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope Mr. ************** finds satisfaction with this response and personally welcome him to contact us directly should he have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

  Customer Answer

  Date: 02/08/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  ***********************

• Initial Complaint

  Date:02/01/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In the past 4 months I have received 3 magazines to my home for people that do not reside here. I am concerned my information is being sold and this is an attempt at fraud in some form.

  

  Business Response

  Date: 02/02/2024

  
  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by *********************. We offer our sincere apologies for *** for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
  
  To ensure *** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks.
  
  We apologize for any inconvenience this has caused. We can assure you we have added the recipient's name to our internal Do Not Mail list to prevent any further orders from being processed. Unfortunately, there was a keystroke error at the time of order entry which created the orders. 
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. *** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We *************** finds satisfaction with this response and personally welcome them to contact us directly should they have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

  Customer Answer

  Date: 02/02/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:01/11/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today 1/10/24 I received an **************** in the mail, upon researching it appears that subco submitted my personal information. I have no relationship with subco. I have no desire for this magazine and do not recall giving anyone permission to use/sell my information to subco for any reason.

  

  Business Response

  Date: 01/17/2024

  Dear Better Business Bureau,
  

  We are writing this response to Complaint Case ********, filed by ***********************. We offer our sincere apologies for Mr. **********;for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  

  To ensure Mr. **********;is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.
  
  Our records indicate this resulted from an order placed with Cigars International.
  
  *****
  E: *******************
  P: ************
  W: *************
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. Mr. **********;can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope ************* finds satisfaction with this response and personally welcome him to contact us directly should he have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

  Customer Answer

  Date: 01/17/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:01/07/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a ** magazine which I did not order. When I called to cancel the magazine, they said that the purchase was made through a third party buyer called Subco. The only thing that the ** representative could do was stop the mailing which they did for me. I attempted call Subco with no luck at getting through. I have never heard of Subco and I am very concerned at how they got my information.

  

  Business Response

  Date: 01/12/2024

  
  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ******************************************. We offer our sincere apologies for Ms. ********* for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure Ms. ********* is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  

  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.
  
  
  *****
  E: *******************
  P: ************
  W: *************
  
  We show these resulted from orders placed with PinchMe.
  
  

  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. Ms. ********* can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope ********************* finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

• Initial Complaint

  Date:01/05/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received magazine subscription that I did not order or authorize

  

  Business Response

  Date: 01/08/2024

  
  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by *************************. We offer our sincere apologies for *************** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  
  To ensure *************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  

  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.
  
  
  *****
  E: *******************
  P: ************
  W: *************

  
  We show this resulted from an order placed with ******** Cigar.

  Our records indicate that your subscriptions were successfully cancelled on, 1/8/2024. (Confirmation No. #*******). Due to publisher labeling procedures you can expect to receive a few more issues of the magazine before the delivery discontinues.

  We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope *************** finds satisfaction with this response and personally welcome him to contact us directly should he have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

• Initial Complaint

  Date:01/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started getting a magazine I did not order. The magazine said it was ordered through a third party and it gave me another number to call of ************ for Subco. I tried to call but got a busy signal so I entered the number on line and found a similar complaint on the Better Business Bureau sight, (dated 12/13/2023). The FIRST complaint I looked at was from someone who had the same problem with getting a subscription they did not order. There was an apologetic response from Subco that had parts ****** out. It stated that this person's magazine order came through from another business. The name of the company was partially ****** out, but it did say CIGARS!! I don't smoke. I bought two packages as Christmas gifts for my neighbors from ********************* Seems like something shady is going on here.

  

  Business Response

  Date: 01/08/2024

  
  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by *******************. We offer our sincere apologies for *************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure *************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  

  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.
  
  Our records indicate this was included as a gift in a qualifying purchase made with Cigars International.
  
  *****
  E: *******************
  P: ************
  W: *************

  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. *************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope ***************  finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is sending me things that I didn't order. Quit sending me stuff. I've tried to ask them to top giving out my address and ordering things in my name, however I can't get a hold of them.

  

  Business Response

  Date: 12/31/2023

  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by *************************. We offer our sincere apologies for Ms. ************;for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure Ms. ************;is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) were being sent to you as a Paid Special Offer subscription and was entered to Subco for processing by the independent sales agency named *********************** They have sent you these magazine(s) hoping you would enjoy them and maybe subscribe to them after their promotional terms. Based on this subscription type, we can confirm theres no billing for this subscription and it will not automatically renew.
  
  
  Independent ********************** Readers Group
  Location: **********, ** 33324
  Customer Service Phone: ************
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. **************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope ****************  finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

• Initial Complaint

  Date:12/22/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Several months ago we began receiving magazine subscriptions to magazines we have no interest in. We finally got around to contacting publisher (******) and were told the subscriptions were thru Subco. We've never even heard of this company. It's maddening the amount of time we have had to waste cancelling unasked for leftist rags, and making sure our credit card hadn't been compromised. Subco lies on their homepage, claiming an "A+" rating on BBB.

  

  Business Response

  Date: 12/31/2023

  
  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by ***********************. We offer our sincere apologies for Mr. ******* for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
  
  To ensure Mr. ******* is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. We will never ask for your billing information only a shipping address is required.
  
  Our records indicate this resulted from an order placed with Cigars International.
  
  *****
  
  E: *******************
  
  P: ************
  
  W: *************
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. Mr. ******* can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope **************** finds satisfaction with this response and personally welcome him to contact us directly should he have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

• Initial Complaint

  Date:12/22/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received two Essence magazines that I have NOT subscribed to. Having contacted the magazine company to remove my information from their mailing list I was given the information for Subco and told that the subscription was placed by that company. I haven't ever given any information to that company nor subscribed to any magazines. My information was used without my permission, and it needs to be removed from Subco immediately,I would also like to know the name of the third party that placed this order and how they got my information. Please correct immediately.

  

  Business Response

  Date: 12/31/2023

  
  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by *********************. We offer our sincere apologies for Ms. **********;for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure Ms. **********;is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) were being sent to you as a Paid Special Offer subscription and was entered to Subco for processing by the independent sales agency named *********************** They have sent you these magazine(s) hoping you would enjoy them and maybe subscribe to them after their promotional terms. Based on this subscription type, we can confirm theres no billing for this subscription and it will not automatically renew.
  
  
  Independent ********************** Readers Group
  Location: **********, ** 33324
  Customer Service Phone: ************

  
  Our records indicate that your subscription, was successfully cancelled on, 12/28/23. (Confirmation No. #*******). Due to publisher labeling procedures you can expect to receive a few more issues of the magazine before the delivery discontinues. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope ************** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************

  Customer Answer

  Date: 01/03/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

   

  I contacted Subco and they cancelled the subscription and assured me I was not charged for the magazines. It would be helpful if they would include a letter or statement regarding that when they send out magazines on behalf of a 3rd parties.

• Initial Complaint

  Date:12/19/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began receiving Elle magazine two months ago. I never subscribed to Elle magazine. The real problem is that the name on the subscription is "*********************************," the name of a prominent **** and an architect of the final solution. As a Jewish person and a person who has also been vocal in opposition to ******** bombardment of ****, I feel that this is a form of targeted harassment. When I called Elle, they told me that they couldn't provide any information because the order had been placed by Subco. It seems to me that this business is being used by trolls to harass political opponents. The "third-party" nature of the business means that the culprit is harder to trace. Subco should try googling the names of "subscribers" and refuse subscriptions made in the name of of prominent war criminals.

  

  Business Response

  Date: 12/22/2023

  
  Dear Better Business Bureau,
  
  We are writing this response to Complaint Case ********, filed by *********************. We offer our sincere apologies for ************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
  
  To ensure ************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products. Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
  
  Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks.
  
  
  *****
  
  E: *******************
  
  P: ************
  
  W: *************
  
  Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******. Ms. ***** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
  
  We hope **************  finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
  
  We are available Monday through Friday 7:00am to 4:00pm PST.
  
  Best Regards,
  
  Subco ************* Management
  ************
  ************************************