Complaints
Customer Complaints Summary
- 325 total complaints in the last 3 years.
- 107 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/17/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear BBB,I have recently started receiving magazines (during the month of August and September 2024) that I did not sign up for and upon calling ************** to inquire I was told that the "subscription" was set up by a third party and given a phone number to call. Upon researching the phone number, I discovered it was for SubCo and found the numerous complaints filed by others regarding unsolicited magazine subscriptions on the BBB site. Like others, I would like all "subscriptions" cancelled, my information removed from SubCo's database, and to no longer be contacted by SubCo.Thank you.
Business Response
Date: 09/19/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ****** *****. We offer our sincere apologies for Ms. ***** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
To ensure Ms. ***** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from orders placed with PinchMe.
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
Ms. ***** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope ******** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
We are available Monday through Thursday 7:00am to 4:00pm PST and Friday 7:00am-11:00pm PST.
Best **************************************************** Management
************
**************************************************************Customer Answer
Date: 09/25/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:09/16/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting magazines in the mail that i do not wish to receive and want put on the do not mail list.Business Response
Date: 09/18/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by *********************. We offer our sincere apologies for ************ for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
To ensure ************ is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with PinchMe.
bPerx
E: **************
P: ************
W: www.bperx.com
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
************ can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope *********** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
We are available Monday through Thursday 7:00am to 4:00pm PST and Friday 7:00am-11:00pm PST.
Best **************************************************** Management
************
************************************Customer Answer
Date: 09/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:09/10/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a copy of a magazine (******** BAZAAR) that I did not request and have absolutely zero interest in receiving. I am not able to cancel the subscription through ******** BAZAAR because their records state that the subscription was made through Subco and that I'd need to contact Subco directly. I had never heard of Subco and certainly did not have any contact with them.Business Response
Date: 09/12/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ***************************. We offer our sincere apologies for **************** for any inconvenience or trouble receiving this magazine has caused. We trust he will find closure within this response and will be satisfied with the resolution.
To ensure **************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
bPerx
E: **************
P: ************
W: www.bperx.com
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
**************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope *************** finds satisfaction with this response and personally welcome him to contact us directly should he have any additional questions or concerns.
We are available Monday through Thursday 7:00am to 4:00pm PST and Friday 7:00am-11:00pm PST.
Best **************************************************** Management
************
************************************Customer Answer
Date: 09/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:09/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I DID NOT SUBSCRIBE TO THIS MAGAZINE OR ANY OTHER MAGAZINE. I want my name removed from this immediately. This isnt even my name spelled correctly, and this address is somewhere else near this property. I want any monies that will be charged refunded immediately!!Business Response
Date: 09/10/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by **********************. We offer our sincere apologies for **************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
To ensure **************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
bPerx
E: **************
P: ************
W: www.bperx.com
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
*************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope *************** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
We are available Monday through Thursday 7:00am to 4:00pm PST and Friday 7:00am-11:00pm PST.
Best **************************************************** Management
************
************************************Customer Answer
Date: 09/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:09/06/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Recieved copy of ************* today in mail. Did not order. Has been years since I subscribed. I visited the publisher's customer service account page and 3 magazines (2 print and 1 digital) were renewed on 8-9-24 showing a billing rate of $40 each. My old address is shown on website, 5 years old, but I am getting magazines at my current address. When I attempted to cancel, I received the following message: Looks like this order was placed through ************************** will need to contact them to request cancellation.******************************************************************************************************************************************* ************** ************************************ ****************************** I will NOT pay for these magazines. If they are complimentary, this should have been communicated to me with the option to opt in or out!Business Response
Date: 09/10/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by **** *******. We offer our sincere apologies for Ms. ******* for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
To ensure Ms. ******* is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named *****. ***** has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with PinchMe
bPerx
E: ***********************
P: ************
W: *************
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
Ms. ******* can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope ********** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
We are available Monday through Thursday 7:00am to 4:00pm PST and Friday 7:00am-11:00pm PST.
Best **************************************************** Management
************
**************************************************************Initial Complaint
Date:09/04/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Magazines I never requested being sent to my home by Subco.I didn't request them and I don't want them.Business Response
Date: 09/05/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ***************************. We offer our sincere apologies for **************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
To ensure **************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.Our records indicate this resulted from a purchase made with ******** Cigar.
bPerx
E: **************
P: ************
W: www.bperx.com
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
**************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope *************** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
We are available Monday through Thursday 7:00am to 4:00pm PST and Friday 7:00am-11:00pm PST.
Best **************************************************** Management
************
************************************Initial Complaint
Date:09/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received a physical magazine subscription ************* that I did not sign up for and do not want. I attempted to cancel it through the magazine website itself, but was unable to do the fact that it was issued by a third-party (Subco). I think they are from completing surveys on Pinchme. Please cancel all magazines and also put me on your do not mail or email list.Business Response
Date: 09/05/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ***********************. We offer our sincere apologies for **************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
To ensure **************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.This was an offer with PinchMe.com
bPerx
E: **************
P: ************
W: www.bperx.com
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
**************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list 7/9/2024, to ensure this does not occur again.
We hope *************** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
We are available Monday through Thursday 7:00am to 4:00pm PST and Friday 7:00am-11:00pm PST.
Best **************************************************** Management
************
************************************Customer Answer
Date: 09/06/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
Date:09/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company signed me up for a magazine subscription that I did not agree to. When I called the magazine publisher, they told me that I had to call this company to get it canceled. The number I was given is one **********. When I called that number It only rings to an automated service that signs you up for life alert. THIS COMPANY IS A SCAM TO U.S. Residents.Business Response
Date: 09/05/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by *************************. We offer our sincere apologies for **************** for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
To ensure Ms. ************ is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.bPerx
E: **************
P: ************
W: www.bperx.com
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
**************** can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope *************** finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
We are available Monday through Thursday 7:00am to 4:00pm PST and Friday 7:00am-11:00pm PST.
Best **************************************************** Management
************
************************************Initial Complaint
Date:08/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Starting in August 2024, we've received two unsolicited physical magazine subscriptions and when I tried to cancel them online through the company *************** Esquire magazine/Hearst), we are only able to indefinitely suspend these magazines, because SUBCO made the subscriptions. I do not feel comfortable contacting SUBCO, a company who is acting on our behalf without our permission. We do not want SUBCO to order magazines or anything else on our behalf. We have never authorized them to do this.Business Response
Date: 09/03/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by ****** and ***************************. We offer our sincere apologies to the Montefus for any inconvenience or trouble receiving this magazine has caused. We trust they will find closure within this response and will be satisfied with the resolution.
To ensure the Montefus are well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with Cigars International.
bPerx
E: **************
P: ************
W: www.bperx.com
Upon receipt of this complaint, our office cancelled the magazines. Cancellation Confirmation #*******.
The Montefus can expect to receive a few more issues as the magazines are labelled a few months in advance. We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope the Montefus find satisfaction with this response and personally welcome them to contact us directly should they have any additional questions or concerns.
We are available Monday through Thursday 7:00am to 4:00pm PST and Friday 7:00am-11:00pm PST.
Best **************************************************** Management
************
************************************Customer Answer
Date: 09/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Thank you for your assistance and also to Sunco for the clearer explanation of who ordered us these magazines.
Sincerely,
****** and ***************************
Initial Complaint
Date:08/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been sent several magazines in the last few months that I didn't subscribe to, and I did not subscribe to or sell my information to this company. I have gathered that this is in relation to PinchMe. Please put me on the do not mail list.Business Response
Date: 09/03/2024
Dear Better Business Bureau,
We are writing this response to Complaint Case ********, filed by *****************. We offer our sincere apologies for ********************* for any inconvenience or trouble receiving this magazine has caused. We trust she will find closure within this response and will be satisfied with the resolution.
To ensure ************** is well informed, Subco is a magazine clearinghouse that fulfills and processes magazine subscriptions to publishers on behalf of 3rd party agencies. With that being said, Subco does not sell or solicit the sales of magazines or any other types of products.
Therefore, our office does not handle or process any type of billing or payment processing. Publishers will direct customers to contact our office as we are responsible for cancellations, changes of address and assisting in identifying to the subscriber who the 3rd party is and where their order originated.
Magazine(s) are being sent as a Promotional Offer from a company named bPerx. bPerx has partnered with various companies, e-commerce websites and magazine brands to offer perks. You will not be charged for the magazine subscriptions and they will not auto renew. They will never ask for your billing information only a shipping address is required.
Our records indicate this resulted from an order placed with PinchMe.
bPerx
E: **************
P: ************
W: www.bperx.com
Our records indicate that your subscription(s), were successfully cancelled on, 8/29/2024. (Confirmation No. #*******). Due to publisher labeling procedures you can expect to receive a few more issues of the magazine before the delivery discontinues.We have also placed the mailing address on our internal Do Not Mail list, to ensure this does not occur again.
We hope Ms.**********;finds satisfaction with this response and personally welcome her to contact us directly should she have any additional questions or concerns.
We are available Monday through Thursday 7:00am to 4:00pm PST and Friday 7:00am-11:00pm PST.
Best **************************************************** Management
************
************************************Customer Answer
Date: 09/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.