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Business Profile

Electronics and Technology

Vava

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 33 total complaints in the last 3 years.
  • 8 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had my VA-IH009 Baby Monitor since 2023 and in April the night vision stopped working. I reached out to customer support and was told that it was outside of their warranty period and I could order a new one. I placed an order on 8/12 for a new camera. Once I received the new one and reading the manual I noticed that my camera didn't have the aluminum lens hood. I discovered that my camera was not broken, it was just missing the lens hood. I asked to purchase the lens hood and was told that product was not available. I requested a return address to be provided for the new camera, as shown in their return policy. I no longer need because mine is not actually broken. I was told it would be my responsibility to ship back. I believe the company should pay for the shipping. I have had to spend time going back and forth and the customer service AI ( a problem in itself) and ok the phone have been very unhelpful. I am requesting the company provides a prepaid shipping label and then issues a full refund of $93.56 refund once camera is sent back with prepaid shipping label.

  • Initial Complaint

    Date:08/26/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a VAVA security camera in October 2022 for approximately $100. While the device was still under warranty, the VAVA Home Cam app began experiencing issues. I repeatedly contacted their customer support, and each time I was told that they were working on fixing it. Unfortunately, once my warranty expired, their responses shifted, and they informed me that nothing could be done.The issue is that the app has since been discontinued, rendering the cameras completely useless. Hundreds of other customers have reported the same problem, with many having spent thousands of dollars on these devices. ********************** has effectively shut down the app and offered no solution for customers who invested in their products.If they no longer plan to support online access, they should at least provide an alternative offline option, such as enabling the hubs SD card to store and manage recordings. Instead, they have left paying customers with nonfunctional hardware.I believe this is unfair and misleading business practice. These cameras are marketed as functional home security devices, yet without the app, they are nothing more than expensive paperweights. I am requesting a full refund for my purchase, as the product is no longer usable due to decisions made by the company, not due to consumer misuse.Desired Resolution:A refund of my purchase, and accountability for VAVAs practice of discontinuing support for essential services without providing a viable alternative.

    Business Response

    Date: 08/27/2025

    Dear BBB Team,
    Thank you for bringing this matter to our attention.
    We will proactively reach out to the customer to request the necessary order information and confirm whether the purchase was made through one of our officially authorized stores. If it is verified as an authorized purchase, we will work closely with the customer to resolve the issue and offer a reasonable solution, including a potential depreciated refund option.
    We are committed to addressing customer concerns promptly and ensuring a fair resolution.

  • Initial Complaint

    Date:07/29/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello,I purchased a VAVA 4K ******** projector (VA-LT002) in Dec 2024 (Order detail attached).The projector started malfunctioning in March 2025, within 4 months of purchase.The Projector's picture just goes off at random times when we are in the middle of watching a video, a movie, a series etc..I submitted a warranty claim via email (copy attached).The company responded with some troubleshooting steps. I tried everything, but in vain.The company asked for video proofs of the problem. It was so difficult to get the proofs because the issue occurs sporadically at random times. I still managed to get a couple of evidences, and sent them to VAVA. They came back saying the Projector is functioning (which is NOT true, that's the whole point of the warranty claim). They are blaming this on other external items like, HDMI cable, streaming devices connected etc.., which has got nothing to do with the Projector's picture just shutting down at random intervals.This is definitely a defect with the product (the VAVA Projector) and I'm demanding either a product replacement (a working projector) or a full money refund from the company. But they are just sending me on a run around each time I contact the customer service about this issue.Appreciate your help in this litigation and follow up.Thank you!

  • Initial Complaint

    Date:05/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product does not perform as the consumer would expect. Told, "...tough luck" but a representative of VAVA.

  • Initial Complaint

    Date:04/10/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I will never be purchasing from VAVA again. Their customer service is beyond disappointing. For such a high price point youd assume that theyre support would be significantly better. My monitor stopped working. Wouldnt turn off or go into sleep mode. Forcing me to keep it charged 24/7. I reached out to customer service for assistance as its within the 1 year warranty. Theyre requesting for me to send the camera and monitors back prior to them sending a replacement. With a 9 month old at home, Im not sure how Im suppose to monitor my baby while she sleeps as I wait for this replacement without a camera. The long period in between replies is actually wild, going as long as 4(and counting days). Providing no direct support at all.

  • Initial Complaint

    Date:04/08/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a short throw projector a vava Ive only had it for 2 years it cost me 2500 dollars about 3 months ago a white dot was in my screen then there was 4 dots now theres a million I cant even see the picture I have the projector in my theater room I dont even use it much so theres no way that projector should be doing this Ive tried to reach out to Vava I get no response could you please help me if they would just replace it or refund what I paid for it

  • Initial Complaint

    Date:11/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed a phone call to the business for help with a baby monitor that will no longer connect. Bought in Aug 2024. *** mentioned that the monitor is out of warranty but he will grant a one time courtesy replacement. Emailed for the replacement and they are saying they cannot grant the replacement anymore. I had 2 phone calls where they said they would honor a replacement and they wont!

  • Initial Complaint

    Date:10/08/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a Dash Cam (Vava Dual Dash Cam, 2K Front and 1080p Cabin or 2K 30fps Single Front). The suction cup melted on the front windshield. Never mind the sticky streak that it left - I contacted the company to see if I can receive a replacement or even purchase one, to no reply. The dash cam is now useless. Would like a replacement suction part, even for a fee.

  • Initial Complaint

    Date:07/05/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the VAVA 5-inch baby monitor parent unit in March of 2023. There was a 12-month warranty. In April of 2024, right after the warranty expired, the product stopped charging and is practically unusable now. When I reached out to customer service, they said there is nothing they can do. The second response I got from them was almost nonsensical; I'm not sure how they're actually replying to these concerns. Given the expensive price point of this product, getting only one year of use is completely unacceptable. The timing of the issue is also suspicious, as it appears the charging port commonly has issues around the *****th month ***** We are asking that the monitor be replaced (the camera still works, so only the monitor is needed). The monitor value is $119. We are not asking for the entire system ($279 value) to be replaced.

    Business Response

    Date: 07/17/2024

    Hi there,


    We apologize for any inconvenience this may have caused. We have made a special request on your behalf and can send you a replacement. Our customer service team will contact you within the next 24 hours, so please kindly check your email. Thank you for your understanding.

     

    Best regards,

    Customer Care

  • Initial Complaint

    Date:04/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We got the Vava baby monitor and it died on us within 10 months. Trying to communicate to get a replacement since its covered in warranty has been a pain. As a first time parent, we rely heavily on the monitor to make sure our baby is safe while sleeping. Weve been without a monitor for over 3 weeks trying to get this situation resolved. I would advise parents to search for another monitor and avoid this company at all cost.

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