Complaints

This profile includes complaints for Way.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Way.com

  null Fremont, CA 94538-6544

  
• 

  Motel 6 BDL Windsor Locks Airport Parking

  3 National Dr Windsor Locks, CT 06096

• 

  Global Airport Parking, Inc.

  1440 Coral Ridge Dr # 430 Coral Springs, FL 33071

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased airport parking at *************************** for July 11 at 10am- July 14 at 2am. When I arrived at the lot I could not understand how to enter as there was no parking attendant. I opened the app to see if there was a QR code to enter the lot, but there was not. I took a ticket from the machine even though I had already prepaid. I put my phone in my pocket and proceeded to the Hilton airport shuttle to the airport. I looked at my phone and saw that when I put it in my pocket it swiped to extend my parking until Aug 9 and had charged me an additional $500. I immediately called Way.com and explained the entire situation and asked then to reverse the charge. I was assured I would be refunded upon check out on July ***** flight was delayed and I checked out on July 15. I have called and emailed for two days attempting to retrieve a refund and have been told I am being given a credit for future parking, which I do not want. I have contacted the ****** twice to request a receipt showing my check out date of July 15 and have provided my original parking ticket, which they used to check me out on July 15. They are not responding. Please find attached the confirmation I received of the extended parking until Aug 9 that was issued in error, along with the phone log showing my call to Way.com in *********, ** at 10:07am to report the error as soon as I noticed it and request a refund, my original parking receipt showing July *****, my flight itinerary showing delay and arrival to ****** on July 15. I have also included my parking ticket showing check in on July 11 at 9:54am, which was also the receipt returned to me to use for exiting the parking lot on July 15. This is the only receipt I was given. I have called the Hilton to request further records to prove my check out date.

  

  Business Response

  Date: 08/12/2025

  Dear *******,

  
  Thank you for taking the time to share the full details of your experience. I understand how frustrating and stressful this situation must have been, especially with your travel delays.

  
  Ive confirmed that your refund for the additional $464.50 charge was processed on August 9, 2025. Depending on your bank, it may take a few business days for the funds to appear in your account.

  
  We truly regret the confusion at the lot and the inconvenience it caused. Ive shared your feedback with our team to help prevent similar issues in the future, including clearer instructions for unattended lots and safeguards to avoid accidental booking extensions in the app.

  
  If you have any further questions or concerns about the refund or your experience, please dont hesitate to reply to this message so we can assist right away.
  Thank you for giving us the opportunity to resolve this for you.

  Customer Answer

  Date: 08/12/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Way is horrible. The parking garage is horrible as well. I believe in second chances but I have parked here twice and never again will I ever park here. This last time was my last time. I had to take a **** because the shuttle left before 6am I got there at 5:45am and no one stopped me knowing they didnt have any parking so I came back down like why nobody didnt stop me for the valet parking. Then coming back I called twice and I called Way because I had extended my time on my trip. They didnt answer the phone even though when I finally got there the man was sitting right by the phone. Coming back because it was freezing waiting on them I had to hop on a hotel shuttle that was close to that the parking spot and then catch another Lfyt. When I asked the lady with glasses and braids what was taking her so long she said oh I was on lunch and we only run every hour. The other driver you must have missed but he is at the other parking garage smh So yall dont have enough drivers, youre on lunch and this man is sitting right by the phone and aint answering. Yall run your own show, Got it! Its frustrating already enough for airport passengers and then when youre seeing all these shuttles passing you by and not the shuttle youre looking for it becomes even more frustrating. ***** Parking came by at least 3 times, Hilton shuttle came by 2 times,Marriott came by 2 times.

  

  Business Response

  Date: 07/31/2025

  Dear *****, 

  Thank you for reaching out regarding your recent visit to ********************* Parking. We truly appreciate you taking the time to share your experience.

  
  After thoroughly reviewing your concerns, we reached out to the lot and confirmed that shuttle services were available on both July 25th and July 28th. Additionally, our records show that you contacted Way.com to request an extension of your parking stay. Our customer service team responded by advising you to contact the lot directly and provided their phone number for convenience.

  
  Please note, we did not receive any notification from you regarding shuttle issues upon your arrival. Had we been informed, we would have gladly looked into the matter and helped ensure a smoother experience on your return.

  
  We also noticed that you remained at the lot approximately four hours beyond your scheduled 3:15 PM checkout time without incurring any additional charges. We hope this courtesy helped ease any inconvenience you experienced.

  
  While we understand the frustration of having to arrange alternate transportation, such as a Lyft, we want to emphasize that our team was prepared to assist with shuttle coordination had we been made aware.

  
  Your feedback is valuable, and we remain committed to delivering reliable service. If there's anything further, we can do or if you have additional concerns, please don't hesitate to reach out.

  Customer Answer

  Date: 07/31/2025

   
  Complaint: 23675936
  
  I am rejecting this response because:
  First I need you to run the tapes and it will tell you a different story. I have proof that Friday morning when I got there no one stopped me saying the lot was full. I also have proof that the shuttle bus took off before time. I also have proof showing that I called you all twice and I called the South Bay LAX three times nobody answered the phones. Nobody is going to keep calling the place if they answered the phone. 
  Then when I finally returned to ********* LAX it was a ***** *** sitting right by the phone but on his own personal cellphone. I also spoke to the lady driver and she stated she was on lunch break. If you run  the tapes you see me talking to her about the schedule. She was clueless as to what happened but all she kept saying was she was lunch break. 
  South Bay LAX is running their own show. Nobody is taking accountability for their horrible service when ensuring customers get a shuttle ride to the airport. 
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 08/04/2025

  Dear *****,

  Thank you for your message. I understand youre frustrated, and I want to be transparent about what weve reviewed and what were able to do.

  
  While were still checking in with the South Bay ******** regarding the concerns you raised, I want to clarify a few important points.

  
  The shuttle service provided at this location is operated directly by the hotel and is complimentary. We understand that it's listed in the description, but it is not a service we charge fornor is it guaranteed in the same way as your parking reservation.

  
  You did use the parking service as booked, and records show that your parking stay was even extended beyond your original reservation without any additional charge. Because the parking itself was not denied or disrupted, and no charges were made for the shuttle, we are unable to offer a refund.

  
  That said, Im still following up with the on-site team to ensure your feedback is addressed internally. The experience you described is not the kind of service we expect from our partners, and Ill make sure its reviewed seriously.
  

  Customer Answer

  Date: 08/14/2025

   
  Complaint: 23675936
  
  I am rejecting this response because: number one I did stay over the time because if flight issues that were out of my control. I also paid an extra $15.00. 
  I am upset because both times I was forced to take a **** because the shuttle service left before the time which was 6am. Then coming back I was waiting about 45 minutes at the airport. I called them twice. No answer. When I finally got there a lady shuttle driver said she was on lunch break. There was nothing said after that. 
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a same-day reservation for airport parking using Way.com. This was my first time and was pressed for time due to a last minute change in transport. Reservation was made in June 28, 2025 until July 11. Confirmation order #OG153083374. The photos advertised and reviews scored high. The actual lot was the complete opposite. This was fraudulent advertising. I didnt have time to find an alternative without missing my flight so I called my son in ******* to go get my car out asap which he was able to do 2 hrs later (he had my reservation email with confirmation number). I immediately asked for a refund but the lot never handed any paperwork. They barely spoke English. Way.com knew I got my car out but refuse to refund me without the paperwork. Im fortunate I could get my car out 2 hrs later. Further research on ****** about the lot was eye-opening with cars damaged, poor service, etc. I filed a claim with my credit card company after giving Way.com ample time to make this right. They should not be in business with false advertising. I will never use them again. Photos, emails and documents have been emailed to the business via numerous attempts to resolve this for a refund.

  

  Business Response

  Date: 07/29/2025

  Dear *********,

  Weve reviewed your reservation and all communication youve submitted, and we appreciate you taking the time to provide photos and documentation. Its clear you acted quickly to retrieve your vehicle under difficult circumstances, and were glad your son was able to assist.

  Please know that we take complaints like yours seriously and continue to evaluate the quality and reliability of our partner locations. Regarding your refund request: our system currently shows that a chargeback dispute has been filed through your credit card provider. While the dispute remains open, were unfortunately unable to process the partial refund you requested the account is temporarily locked from any transactions until the dispute is resolved.

  
  Once your credit card company drops or closes the dispute, we can resume action on our end and move forward with the refund as discussed. Were here to help make that happen as smoothly as possible once the hold is lifted.

  
  Thank you again for bringing this to our attention, and we do hope youll reconsider working with us in the future. If you have any questions or need assistance navigating the dispute process, please dont hesitate to reach out.

• Initial Complaint

  Date:07/25/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to express my frustration with unclear instructions as to how to go about cancelling a reservation with way.com. On July 23, 2025, I made a reservation for airport parking through this company and then found that someone could actually drive us to the airport; thus, I no longer needed airport parking. I went to the confirmation email that I received from way.com and looked to call to cancel the reservation. The only number given to me on that email was for the parking lot I had a reservation at, and so I called them and was able to cancel the reservation a day before we even flew out, which was on July 25, 2025. I was told that a refund would come back to me by at least 30 days and so I happily assumed that I had done all that was needed to cancel the reservation, following the policy to cancel before the reservation even started. As time went on, I kept checking my credit card to see if it was refunded, and it was not showing that this had happened. I waited about a month, and then I called the parking lot where I had cancelled the reservation and they told me that I then had to talk to way.com to get my refund. I then called way.com and was told that because I did not cancel with them, that I could not get my refund of $206.66. I was and still am frustrated about this and do not think this is fair because their number was not listed in my email to contact them to cancel. After finding out that I had indeed cancelled with the airport parking lot before the reservation started, I was then given Way Bucks as a form of reimbursement because they claim that they paid the parking lot, but why would they pay the parking lot for a cancelled reservation? I am not satisfied at all with my refund being in Way Bucks because I am not flying this next year due to work and family issues. I am requesting a refund to my credit card rather than Way Bucks, especially because the money was not paid to a parking lot and their directions were not clear on their website.

  

  Business Response

  Date: 07/25/2025

  Dear ******, 

  Thank you for taking the time to share your experience. We truly hear your frustration, and were sorry for the confusion and inconvenience caused throughout this process.

  
  We understand that you canceled your reservation with the parking lot prior to the reservation start date, and based on the information provided, you followed what seemed like the correct procedure. Its clear that the lack of clarity in our cancellation instructions led to unnecessary stress, and for that, we sincerely apologize.

  
  To make things right, weve processed a refund of $206.66 back to your original payment method. You should see the funds reflected on your account shortly, depending on your card issuers timeline. We hope this resolution brings some peace of mind.

  
  Your feedback is invaluable, and were actively working to make our policies and communication more straightforward to prevent similar situations in the future.
  Thank you again for your patience and for giving us the opportunity to make this right.

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a parking reservation through Way.com for San Diego Comic-Con. Everything looked good online I had a confirmation, paid in advance, and even got directions. But when I arrived at the lot, the staff told me that all Way.com reservations were being turned away. No notice, no refund, no help. Just a waste of time and money.Because of this fiasco, I was late getting into Comic-Con and missed the main panel I had been looking forward to for months. Way.coms complete lack of communication and customer service is *********************************** charged me for a service that didnt exist. I will never use this platform again, and I strongly recommend others avoid it unless you want to get scammed and left stranded.

  

  Business Response

  Date: 07/25/2025

  Dear *******, 

  Were truly sorry for the frustration and inconvenience you experienced during San Diego Comic-Con. Missing the panel youd been anticipating for months due to a parking issue is understandably upsetting, and we take full responsibility for the disruption this caused.

  
  Weve reached out to you via email to apologize directly and let you know that your refund has been processed. We are also actively investigating why the lot turned away Way.com reservations, especially as we have a contract with that location. Your experience highlights a serious breakdown in communication, and were committed to making sure it doesnt happen again.

  
  Thank you for bringing this to our attention. Your feedback helps us improve, and we genuinely regret letting you down at such an important moment.

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing to express my deep frustration and disappointment with The ************************* Lot 2. I paid a total of $260 for 10 days, including $130 extra for what I expected would be premium, reliable service. Instead, we experienced one of the worst services Ive ever encountered.This was my first time using Way.com, and I chose it because I trusted it would make our travel smoother especially since I was traveling with my family, including my child who has special needs. That trust was completely broken.The staff was rude and unprofessional. The shuttle driver dropped us off at the **************** instead of our terminal without warning, causing a serious delay that nearly made us miss our flight. Even worse, my son has limited mobility and cannot walk well yet we were forced to walk up and down stairs, which was painful and incredibly stressful for him and for us as a family.I trusted Way.com to take care of us. Instead, we were treated with disregard and left in a situation that was unacceptable and completely avoidable. I hope Way.com takes this seriously and reconsiders working with this parking lot. No family especially one with a special needs child should be put through something like this.

  

  Business Response

  Date: 07/21/2025

  Dear ******,

  Thank you for taking the time to share your experience. We are truly sorry to hear about the difficulties you and your family faced during your visit to The ************************* Lot 2. What you described is deeply upsetting, and we regret that your first encounter with Way.com did not reflect the standard of care you and especially your son deserve.

  
  Please accept our sincerest apologies for the frustration, stress, and pain caused by the shuttle drop-off arrangement and the behavior of the staff. Traveling with loved ones, especially those with special needs, should feel supported and smooth not difficult. Your trust in us means everything, and its heartbreaking to learn that it was compromised.

  
  That said, we do want to clarify that the listing for this location does include a notice stating:
  The shuttle service is currently operational but only provides drop-off at the AirTrain station due to ongoing construction, from where customers can reach the terminal.
  For future travelers needing shuttle details, the contact number provided is ************.

  
  While we understand this doesnt ease the strain you experienced, we include this information to ensure transparency during booking. Since the reservation was completed and used, were unable to issue a refundbut please know that your feedback is being taken very seriously. We're escalating this to our operations team to review the professionalism and service standards at this location and will carefully consider ongoing partnerships with providers who fail to meet expectations.

  
  Were so sorry again for the distress this caused your family. If theres anything else we can do to make things right or support you in future bookings, were here.

  Customer Answer

  Date: 07/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:07/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made an online reservation on global airport parking llc website (****************************************) on July 2, 2025 for a 7-day overnight parking at the *** long term airport parking lot.However, the ********************* Parking Lot does not take online reservations at all. They use a ticketing system. I found out after my trip that global airport parking llc misled customers on their website by stating "*** ***************** Parking Lot" with an address (******************) right next to the official *** ************************* Lot (******************). This is a clear business fraud. I am requesting ************************** to fully refund my reservation.

  

  Business Response

  Date: 07/14/2025

  Dear *****,

  Thank you for reaching out and sharing your concerns regarding your recent reservation with ***************************
  After reviewing the emails you sent us, our team promptly contacted the location in question to verify the reservation process. They confirmed that they do accept online reservations, and your booking was processed accordingly. However, we understand the confusion caused by the address listed on your receipt, which differs from the official BWI ***************** Parking Lot. We sincerely apologize for any inconvenience this may have caused during your trip.
  To resolve the matter, our team has already processed a refund for your reservation. Initially, this was issued as ********, and you should have received an email with instructions on how to use them for a future booking. That said, we also refunded the full amount back to your original form of payment to ensure you're fully reimbursed.
  If you have any further questions or need assistance with anything else, please dont hesitate to reach out. Were here to help.

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased parking on the way.com website for ******************************************. The parking lot was at ******************************************. When purchasing, all it showed was the 96 dollars for parking, taxes, and fees included, there was no mention of any additional fees, and I verified this by trying to purchase it again once this problem came about. When I arrived at the parking lot, the attendant said I had to pay an additional 5 dollars per day for the 14 day parking (70 dollars more) because they claimed I had an SUV. I had a 2006 ****** Rav 4 which is a cross over, not an SUV. Regardless though, they added a fee that was never mentioned before which is a scam and false advertising. AFTER purchase, there is a note that says there is a fee for SUVs, but again, it was a cross over not an SUV, and the note appeared after the purchase and in the fine print. It was clearly a disingenuous attempt to scam and falsely advertise. I no longer wanted to park there because of this and found alternative parking at the airport as a result and respectfully demanded a refund through two phone calls and an email, but they would only give me a credit, not an actual refund. I dont want a credit because I could just be scammed in the same way again. I am requesting a full monetary refund to my credit card as I should rightfully be allotted. There site should be changed or looked into for scamming, at the very least for the parking ad that I purchased.

  

  Business Response

  Date: 07/11/2025

  Dear *****,

  Thank you for reaching out and for taking the time to detail your experience. We understand how frustrating it must have been to encounter unexpected fees upon arrival, especially when those costs were not clearly presented during the booking process.

  
  While there is a note on the website indicating that additional charges may apply for SUVs, we acknowledge that this information was not prominent during checkout and could easily be missed. Based on your description of the vehicle and the situation, we agree that greater clarity is needed to avoid confusion.

  
  We've gone ahead and processed a full refund back to your original credit card. Depending on your banks processing time, you should see this reflected within a few business days. Your experience helps us identify areas where we can do better and strengthens our commitment to transparency. Please let us know if theres anything else we can assist with were here to help.

  Customer Answer

  Date: 07/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I disagree that there was any details of fees prior to parking purchase, but I appreciatively accept the refund.  Thank you for your time.  
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a parking spot near *** on 3/1/2025 for $92.95. The booking was to park from 6/18/2025 through 6/25/2025. When I arrived, the lot attendant said they don't have any agreements with Way.com and were not going to honor the price. I had to catch my flight so I left my car at the same lot. The attendant said there have been multiple victims of this scam that he's personally witnessed. Way.com then canceled my reservation and told me there was nothing I could do. I'm now having to pay more than double the amount of my reservation. Way.com should pay the difference of what it is costing me to retrieve my vehicle.

  

  Business Response

  Date: 07/17/2025

  Dear ******,

  First and foremost, I want to sincerely apologize for the experience you had at the parking location near ***. I completely understand how stressful it must have been, especially while trying to catch a flight, and I deeply regret the inconvenience and additional expense this has caused you.

  
  Unfortunately, the location recently went under new management, and we were not made aware of the changes prior to your reservation dates. While weve been working to re-establish agreements with the new management team, there was a breakdown in communication and some staff on-site were not informed about our ongoing partnership. We recognize how unacceptable that is and take full responsibility for the confusion and frustration it caused.

  
  Please know this is not representative of the standard we hold ourselves to at Way.com, and were working diligently to prevent similar incidents from happening in the future. While were unable to reimburse the additional fees you were charged by the lot, we genuinely want to make it right. As a gesture of our apology, weve added ******** to your account, which you can use toward future parking reservations with us. We hope this helps ease the inconvenience and shows our commitment to improving your experience going forward.
  If you have any questions or need help applying your ********, feel free to reach out to our support team anytime.

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23504637
  
  I am rejecting this response because:

  There are no way bucks in my account, nor does your response provide an amount that you are proposing. Please provide details relating to your offer to resolve this issue. 
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 07/18/2025

  Hi ******,

  
  I hope you're doing well! I've attached a screenshot showing the Waybucks that were added to your account.

  
  We sincerely apologize for the miscommunication. Typically, it takes about 24 hours for the Waybucks to reflect on your account, and we appreciate your patience during that time.
  Please let me know if you have any other questions or need further assistance.

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23504637
  
  I am rejecting this response because:

  I spent over $150 more than I should have as a result of your doing. I want to negotiate in good faith so that we can both be satisfied. 

  Although I'm reluctant to continue doing business with the company, I would like to have this resolved and accept half of my $150 loss in Way bucks. I feel the $10 offer is unreasonable and would like to counter with $75 in way bucks. 

  Thank you. 

  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:06/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May25 2025 I placed a reservation through ******************* to park my car for a 16 day trip. On my way to the airport I found an email from my airline that my return flight times had changed and would bring me home about 5 hours later than previous. I went to my parking reservation online to modify it but found they do not allow modifications so I attempted to cancel the reservation by hitting cancel reservation. The link kept bringing up pop-*** to download an app called "Way." I used every link I could find in the emails they sent me and every method I could find online with the same result. After I parked at the airport and could afford to make a phone call I called their customer service to report the issue and cancel the reservation. They then told me they would charge me for the first day of parking. I later checked my credit card statements and found they had charged me for the entire reservation and put the excess of the charge in rewards points on an app called "Way." I had never agreed for my card to be charged more than that first day of parking, and I never agreed for my refund to be in rewards points for an app I have never heard of or used. They refused to refund my card do to "policy."

  

  Business Response

  Date: 06/17/2025

  Dear ********,

  Thank you for sharing your experience. We sincerely apologize for the difficulties you encountered with modifying and canceling your reservation. We understand how frustrating this situation must have been, and we regret any confusion regarding the refund process.

  
  We want to assure you that we have now refunded the original form of payment as requested. If you have any further concerns, please dont hesitate to reach outwere here to help.
  Your feedback is valuable to us, and we appreciate the opportunity to improve our services.