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Business ProfileforSurefire LLC
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 18300 Mount Baldy Cir, Fountain Valley, CA 92708-6122
- BBB File Opened:
- 9/10/2013
- Years in Business:
- 26
- Business Started:
- 12/19/1997
- Business Incorporated:
- 12/28/2000
- Type of Entity:
- Limited Liability Company (LLC)
- Business Management
- Mr. Joe Houser, Marketing Director
- Mrs. Charlene Baker, Director of Sales
- Contact Information
Principal
- Mr. Joe Houser, Marketing Director
Customer Contact
- Mrs. Charlene Baker, Director of Sales
- Additional Contact Information
Fax Numbers
- (714) 545-9537Primary Fax
Phone Numbers
- (800) 828-8809Other Phone
- (714) 545-9537
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
05/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Matthew T
09/26/2023
Surefire LLC Response
09/27/2023
Dear *****************************,
We apologize for the inconvenience you have experienced with the XC1-A product. As noted, due to the light being purchased from a third party the sales tax was paid to the third party not directly to SureFire.
SureFire does stand behind their product. SureFires warranty policy is SureFire warrants that if youour customerpurchase one of our products,and we determine that it is defective in material and/or workmanship during your lifetime, we will repair or replace itno hassle!.
SureFire actually went a step further and refunded you the amount of the light that was purchased from a third party.
Trying to make things right since we were unable to repay you the sales tax as it was collected by the third party, SureFire offered batteries or apparel as a means to make up the difference.
We certainly want to keep our customers happy and therefore SureFire issued a refund as requested in lieu of a replacement or repaired light.
Please do not hesitate to reach out to SureFire if you decide to take the offer on the batteries or apparel to make up the difference of the sales tax paid to the third party.
Sincerely,
***************************
Sr. Director, Sales Operations
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Telephone: ********************** I Fax: ************
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