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Business Profile

Used Car Dealers

Mercedes Benz of Fairfield

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/11/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***************************, a sales representative of Mercedes Benz of Fairfield quoted ******************* a lease for a brand new 2023 Mercedes-Benz EQS450+ in writing on April 20, 2023 via e-mail. The offered lease payment was for $850.22 per month including Los Angeles County tax with $2,000 down payment plus multiple security deposits (refundable) due at signing based on a 24 month lease and ****** allotted miles per year. The *** and stock number of the specific vehicle that was listed on the written quote.A follow-up conversation was had on Sunday, April 30, 2023 when ****** called Nima on the phone and offered a lower price of $799 per month including tax based on the same variables as above (only the payment was lowered).Dealer rep reached out via text message on Friday, 5/5/2023. The existing offer of $799 per month including tax with $2,000 due at signing + multiple security deposits, 24 month lease, and ****** miles per year was confirmed during this conversation for the 2023 EQS450+ that was being discussed. Nima if he could pass the deal along to his uncle (*********************************) and if Rezvan's current electric car would qualify for the conquest cash incentive that was required for the deal to remain unchanged. ****** confirmed in writing via text message that the deal is valid, that the ***** Clarity qualifies, and awaited acceptance.The offer was accepted by my uncle on Saturday, 5/6 and the dealership rep ***************************** e-mailed a credit application to my uncle which was completed and submitted along with a copy of his current driver license, current proof of insurance, and proof of having a ***** Clarity EV in his name and possession.On 5/7, ****** called **** and said there was a mistake in the payment calculation that the car is going to be $5,000 more expensive than originally offered. **** said this is unacceptable and demanded specific performance, which was declined and resulted in a rude and disrespectful exchange with ******. No resolution so far.

  • Initial Complaint

    Date:10/31/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my vehicle in for servicing. While at their repair center for power steering rack replacement ******** was broken causing the vehicle to remain longer than expected. While in the shop a rodent got into car a chewed electrical wiring harnesses. The vehicle was totaled out after being allowed to remain in the vehicle for 4 to 6 weeks. We are going to be seeking legal representation to address this matter but we have suffered hardships resulting from this incident. I need to speak with someone regarding steps to be taken for resolution.

Mercedes Benz of Fairfield is NOT a BBB Accredited Business.

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