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Find a Location

Hot Rods & Custom Stuff Inc has 1 locations, listed below.

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    Business ProfileforHot Rods & Custom Stuff Inc

    Auto Customization
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 3/10/2015

    Years in Business: 26

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers auto repair and customization services.

    Business Details

    Location of This Business
    2324 Auto Park Way, Escondido, CA 92029-1217
    BBB File Opened:
    5/3/2000
    Years in Business:
    26
    Business Started:
    11/11/1997
    Business Incorporated:
    12/23/2003
    Accredited Since:
    3/10/2015
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Business Management
    • Mr. Randy Guy Clark, Owner
    • Ms. Patricia Ann Clark, CFO
    Contact Information

    Principal

    • Mr. Randy Guy Clark, Owner
    • Ms. Patricia Ann Clark, CFO

    Customer Contact

    • Mr. Randy Guy Clark, Owner
    Additional Contact Information

    Fax Numbers

    • (760) 745-1197
      Primary Fax

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/27/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I engaged Hot Rods and Custom Stuff to perform an engine rebuild on my vehicle on August 6th, 2021. I was given a time estimate of 3 to 5 weeks to complete the job.It has now been 42 weeks. Since then I've received around 12 more estimates of when my repair would be completed. The estimates have been of varying lengths, but each has been missed. During those 9 months I initiated contact to check on the car almost every time. I received 1 or 2 pro-active calls from the shop.When I reached out again on May 18th, 2022 (at 41 weeks), I was told there was another delay. I was not provided with a new estimated completion date, and I was told there was nothing I could do to speed things up. At this point I indicated I would file a complaint with the Better Business Bureau if the job was not completed by May 27, 2022.Since that conversation the pace has picked up noticeably, as has the communication. Nevertheless it is now May 27, 2022 and the job is still not complete. I am therefore filing this official complaint about the wholesale lack of commitment to completing my job by Hot Rods and Custom Stuff.I have indicated that if my auto repair is not completed in another week (by June 3rd, 2022 -- week 43) I will file a complaint with the ***************** of ********** Repair. I fully intend to follow through with this as well if necessary.I am extremely disappointed with Hot Rods and Custom Stuff, and that I had to threaten to file a complaint for my auto repair to finally be taken seriously.
    Read More

    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

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