Business ProfileforBetter Together Builders

BTB are not contractors, they contract out work to mostly mediocre (+ a couple of awful) subcontractors, whose own crews are often working beyond their skill level. During renovations, from the office down, we experienced repeated incompetence, miscommunications, multiple shortcuts, delays, + the use of cheap products. Our 3 month project dragged on unnecessarily for 16 months, at which point we were exhausted by their methods + finished with them. Several subsequent professional contractors have confirmed that BTBs work was substandard. *****, non-English speaking electrical crew were left unsupervised: 1 blew a security console, another the low voltage panel to our blinds. Switch plates were not straight or were gouged by screwdrivers. A plumber installed a tankless water heater incorrectly, broke an underground patio pipe, ignored high water pressure, + left 2 fixtures leaking! Drain cleaners spattered thick mud into the new pool. The **** crew wired the house incorrectly: 1 explained they hadnt been told they were converting gas units to heat pumps! Our PM arranged for a carpet-layer to turn up 1 hour before our furniture moving truck! We paid 100s of $ extra to our moving company for their delay. A handyman poured cement mix down a patio drain; he put the next leftover batch into 2 flowerbeds, where it still rests in heavy lumps! BTB sent a terrible locksmith who damaged our front gate further the entire gate had to be reworked by another company. After 7 months, our brand new 20-year mini-pebble pool lining was deteriorating: BTB would not fix this costly error, saying the cause of the breakdown was unknown so, not their responsibility - 5 other contractors all agree the mini-pebble was not blended sufficiently at installation. Our BBQ grill was refurbished but the man mispositioned the ignitor mechanism, which then melted next time the grill was used. Our PM rarely oversaw any work; he appeared after each task and basically scheduled the ensuing repairs!