Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/31/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started this journey in August of 2023. I have only received Emails form them. If I have sent them a Email they never respond. I did have a appointment for a medical exam. If I call them they say that someone would call me, I haven't received a call from any of them. I finally received the *** on July 22 2024., submitted them to the VA and the VA didn't accept them. Now I have to go through the medical exams again and delay the decision. I find this unacceptable.

  

  Business Response

  Date: 08/01/2024

  Dear ****,
  

  Thank you for reaching out to us and sharing your feedback. We have received your complaint and want to assure you that your concerns are important to us. Our team is committed to addressing and resolving the issue promptly. We appreciate your patience as we investigate this matter, and we will keep you updated on our progress. Should you have any additional information or questions in
  the meantime, please do not hesitate to contact us. Thank you for your understanding and for giving us the opportunity to improve our services.
  

  Best regards,
  REE Medical
  Email: ********************************
  Phone: ************

• Initial Complaint

  Date:07/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I spoke with a consultant and they took my initial deposit for services on July 8, 2024. It's now July 16, 2024 and I still have not spoken to my navigator. I have called twice and they tell me someone will get to me in a few days. I called today to inform them that I no longer want the service due to the lack of communication and urgency and they told me someone will help me in a few days. Nothing has been done on my behalf and I just want my money back at this point.

  

  Business Response

  Date: 07/17/2024

  Dear *******,
  
  We apologize for the delay and inconvenience you've experienced in receiving our services. Your feedback is crucial to us, and we understand your frustration with the lack of communication and urgency. Rest assured, we are taking immediate steps to address this issue and expedite the resolution.
  
  A member of our team will be reaching out to you shortly to discuss your concerns and facilitate the refund process promptly. We value your time and your trust in us, and we are committed to ensuring your satisfaction.
  
  If you have any further questions or concerns in the meantime, please feel free to contact our customer support team directly at ************ or ***************************.
  
  Thank you for bringing this to our attention.

  Customer Answer

  Date: 07/18/2024

  I have called several times today. I keep getting the run around. Please cancel this service and give me a refund. 

  

  Business Response

  Date: 07/22/2024

  Dear *******,
  
  We apologize for the inconvenience and frustration you've experienced with our service. We understand your concerns and are taking immediate steps to address them.
  
  ******* has spoken with you and will be your Navigator for the remainder of the process. She will ensure that all your needs are met.
  
  If you have any further problems or concerns, please do not hesitate to reach out. Your satisfaction is our priority.
  
  Thank you for your patience and understanding.

  Customer Answer

  Date: 07/26/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:06/22/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested the services of REE Medical to assist with creating a Nexus for my service connected disability. I asked if my disability could get 100% and the sales rep said yes. I agreed to the terms. The issue is later my sales rep contacted me after full payment to let me know they wouldn't be able to get 100%. I immediately requested a refund since she didn't do her job properly and tell me during the call that my disability doesn't qualify for 100%. It took several calls and text to get my refund, but after receiving it they didn't do a full refund. I called again multiple times and still no call back on getting the rest of my refund since it was the sales person who provided the incorrect information to get me to make the purchase. I still haven't received a call back or my full refund. Is this their scam? Tell customers false promises and only give a partial refund to vetrans? Please help and thank you. My email address is on record with Ree.

  

  Business Response

  Date: 06/24/2024

  Dear ******************,
  
  Thank you for bringing your concerns to our attention. We sincerely apologize for any misunderstandings and frustrations you have experienced. Your feedback is invaluable to us, and we are fully committed to resolving this issue promptly and fairly.
  
  We understand the significance of the miscommunication regarding your disability rating and the challenges you encountered in receiving your refund. At REE Medical, ensuring transparency and accuracy in all our interactions with veterans is of utmost importance to us.
  
  Our team is currently conducting a thorough review of your case. Please rest assured that we are giving your situation the highest priority and will provide you with a comprehensive update at the earliest opportunity. Our goal is to resolve this matter to your complete satisfaction.
  
  In the meantime, if you have any additional information or concerns, please do not hesitate to contact our customer support team at ************ or ***************************.
  
  Thank you for your patience and understanding as we work diligently to address your concerns.

  Customer Answer

  Date: 06/25/2024

  I'm marking this as did not resolve complaint. The reason is I've called them and text messages. I've been doing this the last couple months with no call back or response from anyone in **** refunds department.  I will gladly mark this as resolved when I see or get contacted by ***. It's $100 that they owe me to complete a full refund since the issue was due to the sales rep saying I qualify for 100% and then later say I don't due to her misunderstanding of my disabilities. 

  

  Business Response

  Date: 06/27/2024

  Dear ******************,
  
  Thank you for your patience. We sincerely apologize for the inconvenience and lack of communication you have experienced.
  
  We want to inform you that the $100 refund has been processed. You should see the refund reflected in your account shortly.
  
  We regret the misunderstanding regarding your eligibility and the delay in our response. Please know that we are taking steps to improve our communication and ensure that such issues do not occur in the future.
  
  Thank you for your patience and understanding. Should you have any further questions or concerns, please do not hesitate to contact us directly.

  Customer Answer

  Date: 07/03/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:06/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I like to file a complaint against Ree Medical. REE Medical is a company in which is trying to help me increase my VA disability benefits. I stated with the intent to file back in November 15. The reason of this complaint is that few medical still havent send to me my DBQs so that I can send to the VA ****** for my disability. They have lie to me about my document and have obtain my personal information. First one of the representative ********************* lie saying that he hasnt resolve my document so he can send them to me by email. After I call I going out the company did completed my documents. I contacted ********************* and confront him about the documents and then he gave me another story that they send the documents to my email on May 31st in which I havent received anything. I contact them again and this time they say not hey have a new process that has to go before anything with *******. It seems like now they are playing around with very important documents that contains my SSN, DOB, etc.. and now they dont want to send my document to me. This concerns me because Im paying this company for the work.

  

  Business Response

  Date: 06/14/2024

  Thank you for reaching out to us and bringing your concerns to our attention. We sincerely apologize for any frustration or inconvenience you have experienced. We are currently reviewing the details of your complaint regarding the delay and confusion in receiving your Disability Benefits Questionnaires (DBQs). Our team is investigating the communication and actions taken to ensure all procedures were followed correctly and to address any lapses that *** have occurred.
  We understand the importance of these documents and the sensitive nature of your personal information. Please be assured that we are prioritizing your case to resolve the issue as swiftly as possible.

  
  Our representative, *********************, and our support team are also being notified of your concerns to provide you with a comprehensive update and ensure the prompt delivery of your DBQs. We aim to provide the highest level of service, and your feedback is crucial in helping us improve our processes. We will contact you within the next few business days with an update on the status of your documents and the steps we are taking to finalize the job to your satisfaction.
  If you have any immediate concerns or require further assistance, please do not hesitate to contact our customer support team at ************ or ***************************.

  
  Thank you for your patience and understanding.

• Initial Complaint

  Date:06/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was mislead by my representative because of remarks such as, there was a 99.9% success rate, he's never seen a denial, etc. I was extremely skeptical with paying up front for a service that is not guaranteed, but I was made to feel it was impossible for it not to come back without an increase. I could have been awarded up to $10k in backpay but *** failed to expedite my claim, and submit it in time (which I paid extra for.) I barely live above the poverty line, this claim could have been life changing. Further more the medical exam from the first claim was no longer usable, so I had to take more of my time and money to go drive far away for another C&P exam. After the denied decision came back I reached out to my point of contact with ***, and was told how he had never heard of this happening. I asked to speak with his manager about my experience on 4 separate occasions, and was never replied to. Now Ree is recommending lawyers that I can find nothing about. Nothing on uscourts.gov, nothing on the public Arizona BAR records, and nearly zero reviews except for obviously fake accounts. When you look up their address it goes to a building labelled "Harrian Law Firm", who have 2/5 stars, and multiple reviews of racist, aggressive behavior. Given my experience with ***'s "just trust us" moto, I have zero confidence that South West Law Firm would be a pleasant experience, likely leading to more time and money wasted. If just one of these failures occurred I would understand, however this has turned into a consistent trail of failure, consistently draining my finances. I have zero patience in continuing to work with ***, or any of their recommendations. I feel lied to, mislead, and exploited.

  

  Business Response

  Date: 06/14/2024

  Dear **************,
  
  Thank you for bringing your concerns to our attention. We sincerely apologize for the distress and frustration you have experienced.
  
  We take your feedback very seriously and are currently investigating the issues you have raised regarding the service you received from REE Medical. Our team is reviewing the communication and actions taken by our representatives to ensure that all procedures were followed correctly and to address any discrepancies.
  
  We understand the critical importance of timely and effective service, especially considering the potential impact on your claim and financial situation. Please be assured that we are prioritizing your case and will provide you with a comprehensive update as soon as possible.
  
  Our goal is to resolve this matter to your satisfaction. In the meantime, if you have any additional information or concerns, please do not hesitate to contact our customer support team at ************  or ***************************
  
  Thank you for your patience and understanding as we work to address your concerns.

• Initial Complaint

  Date:05/23/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company originally said payment would be in the form of my award of veterans benefits adjustment! I was quoted and amount 3 months of the difference in my retirement payment a total of $1,200! Once I got my settlement from the VA vetlink tried to charge me $4,000 which was 100% of the settlement

  

  Business Response

  Date: 06/20/2024

  Attempted to reach out the client to clear up any issues with the amount owed. 

• Initial Complaint

  Date:05/21/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with REE Medical, after speaking to one of their Benefits Consultants on Feburary 19, 2024. At the time, they provided a timeline they would follow in assisting me in filling a VA claim, as well as promised to assign a Navigator within a week of the phone call. Full payment was made within days of this consultation, based on these promises. To date, REE Medical has not taken any action toward my case. Outside of me reaching our for status reports on my case, they have had zero contact with me. I was given new promises multiple times on followup and was given excuses about staff turnover, and they I still received the same lack of communication or movement/action from REE. About a month ago, I finally requested a refund due to them not fullfilling their contract and they agreed. A request to their finance team was made for a full refund, however they have not yet refunded any of my expenses. They have taken my money, and have provided nothing. Please assist in getting my refund.

  

  Business Response

  Date: 05/21/2024

  Dear *******************************,
  
  We hope this message finds you well.
  
  We have received your complaint regarding the refund or exchange issues with REE Medical. We understand your frustration and are currently looking into the matter to ensure a prompt resolution.
  
  Your account of the situation has been duly noted. We sincerely apologize for any inconvenience this has caused you. Rest assured, our team is actively investigating the details of your case to determine the appropriate course of action.
  
  We are committed to resolving this matter to your satisfaction and will keep you updated on our progress. Please feel free to reach out to us if you have any further concerns or questions.
  
  Thank you for bringing this to our attention.
  
  Best regards,
  
  REE Medical

  Customer Answer

  Date: 05/21/2024

  While I can appreciate the compassion expressed in the response, it fails to address the issue.  Instead, *** is continuing to tell me they are looking into the matter, and never following up.  This issue has been ongoing for 4 months, and I never get beyond a 'we are sorry', I am looking for resolution.  I would like my full refund immediately, as it has already taken so long since I have requested.  It feels like REE is refusing to give a refund despite failing to fullfill their end of the agreement.  They have no right to hold onto my money any longer.

  

  Business Response

  Date: 05/31/2024

  Thank you for bringing this to our attention, and we sincerely apologize for any frustration and inconvenience this situation has caused.
  
  We understand the importance of resolving this matter promptly. We have processed your full refund, and you should see the funds reflected in your account shortly. Our team has taken your feedback seriously, and we are committed to improving our communication and follow-up processes to ensure such delays do not happen in the future.
  
  If you have any further questions or need additional assistance, please feel free to reach out to us directly. We value your patience and understanding throughout this process.
  
  Best regards,

  
  *****************************, CCEP
  Corporate Compliance Officer
  REE Medical

  Customer Answer

  Date: 06/04/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************************
  
   
  

• Initial Complaint

  Date:05/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transition occurred April ******. Refund request via email occured April 24. Refund was processed either on or before May 6 since the person I called said they could not find out when it was processed. They said it would take 7-10 business days to reflect to my bank. It is May 14 and I have not seen a refund. My major complaint about this company is the lack of communication regarding the refund process. I should have gotten an email or connected with someone directly who was in charge of processing my refund. Instead I got the run around and found someone willing to help that is not in the refund department. This was disorganization in their part. 2,895$ is a lit of money to be waiting around for.

  

  Business Response

  Date: 06/20/2024

  We apologize that the Client was not responded to timely. I made sure that the refund was processed to her liking. 

• Initial Complaint

  Date:05/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called them and talked to ***************************** who stated she could handle my request for a increased VA disability rating. She requested approx $2800 for Vetlink Services. I paid the amount and then did not hear from them for 3 weeks. Then another lady called me and she seemed real vague and appeared to not know what she was talking about. I called ****** again and said i did not want to continue with Vetlinks services and requested a refund. She said she would have to call me back...and she did and stated they Vetlink would return the money i sent them...that was 2 months ago and have received nothing. I now can not get ahold of ****** or anyone live at that business.

  

  Business Response

  Date: 06/20/2024

  We would like to apologize for not responding sooner to this compliant. I confirmed that the client's refund was processed on May 16, 2024.

• Initial Complaint

  Date:04/26/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initially the business sought me out to help increase my rating but they failed which I understood there was no guarantee. But years and months later I decided to file another claim which in fact got approved but on my own not with this business now they see my rating changed and sent me a bill and Im not paying $4k for nothing. ******** are trying to hit veterans.

  

  Business Response

  Date: 06/13/2023

  Dear *******************************,
  
  I am writing in response to the complaint you filed with the Better Business Bureau (BBB) regarding our services. We sincerely appreciate the opportunity to address your concerns and value your feedback.
  
  First and foremost, I would like to express our gratitude for bringing this matter to our attention. At our company, we place a high priority on providing exceptional service to all our clients, and your feedback helps us improve our processes. We understand your frustration regarding your previous experience with our business and your perception that we sought you out to increase your rating. However, I want to assure you that our business strictly adheres to ethical practices and does not engage in any form of rating manipulation or unfair tactics.
  
  Regarding your recent claim, please rest assured that we are currently conducting thorough research into the information you provided. Gathering all relevant details is crucial for us to better understand the situation and provide an appropriate response. We highly value you as a customer and are fully committed to promptly resolving this matter to your satisfaction. In regards to the bill you received, we want to emphasize that our charges are based on the services rendered. If there has been any miscommunication or misunderstanding, we sincerely apologize for any inconvenience caused.

  Our dedicated team is fully committed to resolving this matter to your satisfaction and finding an amicable solution. We will be reaching out to you directly to discuss the details and address your concerns. Once again, we would like to express our gratitude for giving us the opportunity to address this complaint. Providing a high standard of customer service is our utmost priority, and we genuinely appreciate your assistance throughout this process.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  *****************************, Compliance Officer
  REE Medical