Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am owed a refund for services not rendered. I paid for expedited service and assistance for two claims. Only one was provided. I spoke with several employees and at least two supervisors and a ** employee who made contact with me because they had concerns about their contractor. I cooperated with them and they ALL agreed that initially I deserved a refund. Then they offered to reschedule my appointment. Then we were back to the refund when they could not find a contractor within my state, then nothing. Ive made numerous attempts to reach out and resolve the issue to no avail. Ive emailed and called and texted and nothing. They advised I would no longer receive the expedited fee, the referral fee (I regretfully referred someone) nor have I received a refund on services they did not render. They took payment but did not fulfill their contractual obligation. And when you question them about the refund policy or time frames for expedited services they run a lot of hypotheticals but never give you an answer. When I finally got a half an answer it was conveniently past even though I had requested a refund and answer well in advance. Their policy and sales tactics are deceptive and ambiguous and they did not deliver on what I PAID for. I spent $4k on assistance and got half of what I was promised.

  

  Business Response

  Date: 01/29/2025

  Hi ********,

  Thank you for reaching out to us and sharing your feedback. We have received your complaint and want to assure you that your concerns are important to us. Our team is committed to addressing and resolving the issue promptly. We have escalated your concerns to our management team and appreciate your patience as we investigate this matter. We will be in touch with you directly. Should you have any additional information or questions in the meantime, please do not hesitate to contact us at: ******************************* Thank you for your understanding and for giving us the opportunity to improve our services.

  Customer Answer

  Date: 02/01/2025

  While I have no objection to Ree medical refunding me my expedited fee, referral fee, and the fee for the second claim, they have yet to reach out to me to do so. Ive not heard from them outside of their written acknowledgment of receipt. Due to the urgency to respond, I have no choice but to say this issue has not been resolved. BBB if any additional information is needed please contact me.

  

  Business Response

  Date: 02/03/2025

  Thank you for reaching out. We understand your concern and appreciate your patience. Our team has acknowledged receipt of your request, and we are actively working on your refund. We will be in touch soon with an update.

  
  If you have any further questions in the meantime, please let us know. We appreciate the opportunity to resolve this for you.

  Customer Answer

  Date: 02/05/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ******
  
   
  

• Initial Complaint

  Date:01/22/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I believe this company has scammed me and I urge other Veterans to not pay for their "services". After paying to use their doctors for disability screening, I haven't been scheduled for a single appointment, and it is approaching my 1 year cut off on a VA intent to file. In addition, I cannot even get a call back from the company or from my initial point of contact. When you call their company number, you'll get transferred to a call center and the operator can only forward a message to the company. For the past 3 weeks, I have been calling only to be told that a supervisor will call me back or that I'll hear from someone in 2 days, but they never call back. I would like to speak to someone and determine what work/services, if any, has been done in the past 10 months since this process was started.

  

  Business Response

  Date: 01/22/2025

  Hi Mr. ******************** you for reaching out and sharing your feedback. We want to assure you that your concerns are important to us. While the affiliate team operates separately from REE Medical, we will ensure your concerns are relayed to the appropriate individuals so that someone can reach out to you promptly to resolve this matter. We appreciate your patience as the affiliate team investigates, and we truly value the opportunity to improve our services.

  Customer Answer

  Date: 01/23/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I had a manager reach out to me.  She has been extremely helpful and is fast tracking me through the process.
  
  Regards,
  
  ****** *******
  
   
  

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  US Veterans Beware.REE responsive only up until the point of giving them $$.Afterwards, the Representatives would not return phone calls.Highly, Highly recommend Avoiding this supposed organization...called for help on Monday, Tuesday, Wednesday, Thursday and Friday and unless I kept calling and calling and calling and calling, may have Never heard from this Organization. Up front, they took $2995.After expressing my sheer and utter frustration, REE will return $$ except for $350 which can only blame Myself for being gullible someone would actually be of assistance to help navigate the maze that is VA claims. Stay Far away otherwise at the Very least, they will Not refund $350 of the $2,995.Very good scam on their part.Obtain the $$ from Veterans and be unresponsive for Days. No need to ever respond back because at the very least they are $250 per Victim of their scam. Need a.$2995 Full Refund

  

  Business Response

  Date: 01/21/2025

  Hi Ms. ******, 

  We sincerely regret that your experience with REE Medical did not meet your expectations. Our goal is to provide Veterans with the highest level of support throughout the claims process, and we take concerns like yours very seriously. We understand how frustrating the VA disability process can be, and we strive to maintain clear communication with all our clients. We have escalated your concerns to our management team, and we are committed to addressing and resolving your issue as quickly as possible. Should you have any additional information or questions in the meantime, please do not hesitate to contact us at: ******************************* Thank you for your understanding and for giving us the opportunity to improve our services.

• Initial Complaint

  Date:01/12/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed BBB Warning after receiving a 30 Nov 2024, ** Disability Decision. REE Medical Expressed interest in rectifying any wrongdoing. A call was made shortly afterwards from ******* the Representative. who said that REE Medical goal is to deliver comprehensive medical evaluations addressing denied disability claims by improving Veterans chances for favorable disability ratings. The 20 Nov 2024 VA decision addressed three service-connected medical conditions affecting my disability rating. REE Medical delivered a medical evaluation for two of the three disability conditions for a rating increase. The REE Medical DBQs/Doctor Examination had no impact whatsoever. A Supplemental Claim with cervical spine degenerative joint disease evidence rejected by REE Medical was submitted to the VA. The ** has assessed this evidence as relevant and therefore ordered a second evaluation. The ** agreed that the **** previous documentation was substandard and failed to follow specific VA guidelines. Specifically, REE Medical failed to take into account the entire ********************** history affecting the service-connected back and neck injury. Results: The two service-connected conditions that relied on REE Medical evaluations decreased from 40% to 30% and 0% to 0% respectfully. REE Medical operations is contrary to their Ethical Conduct. They falsely claim that they prioritize ethical practices. They claim that their goal is to ****** a culture of teamwork and accountability in upholding ethical standards. Finally, by upholding the highest ethical standards, REE Medical Sets the Standard for Compliance. REE Medical appears to be only interested in the bottom-line; profit over the care of its clients,

  

  Business Response

  Date: 01/13/2025

  *******, 

  We appreciate you taking the time to share your experience, and we sincerely apologize for any dissatisfaction you have encountered. Your feedback is invaluable, and we take these concerns very seriously. We are committed to resolving this matter and improving our services.
  To address your concerns, we have already initiated a review of your case to understand what went wrong and how we can make it right. A member of our team will be reaching out to you soon to discuss your situation in more detail and work towards a satisfactory resolution. We remain dedicated to ensuring that every veteran receives the support and comprehensive evaluations they deserve, and we are actively working to enhance our processes and communication.

  
  Thank you for bringing this to our attention, and we are committed to addressing your concerns promptly.

  Best,

  The REE Medical Team

  Customer Answer

  Date: 01/13/2025

  
  Better Business Bureau:
  
  I have not received a response from the business in reference to complaint ID ********.   I will wait for the business to perform this action and, if it does, I will consider any reasonable offer to resolve this complaint.
  
  Regards,
  
  ******* ******
  
   
  

• Initial Complaint

  Date:01/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The end of September 2024 I was searching for assistance with increasing my disability rating from 90 to 100%. I came across Ree Medical and was contacted by ****** ***** who would become my coordinator. I was provided information and pricing for their services and immediately informed my coordinator this was something I could not afford and thanked him for reaching out. Everyday I was contacted by him stating how he can reduce the cost. He sent a document for me to sign that required no downpayment for six months or basically until after I had submitted my case to VA for my rating increase. I continued to receive these docusign emails from my coordinator and thought maybe I filled it out incorrectly or or was incomplete. Finally I contacted him asking why Im receiving multiple documents and he apologized and said I wouldnt receive anything further. Fast forward to December and I receive an invoice for $4495 instead of $2895 from *** in the finance department. I immediately responded that this was not the amount I agreed to pay on the contract I signed. Her response was I didnt pay a down payment so this is the new invoice. I sent her all the invoices I been sent and also informed her how harassed I felt by my coordinator to docusign those contracts and at the end of the day had no idea what I signed, what was correct and what I was agreeing to. Im still waiting on a response and I requested she pull the phone calls because my coordinator never advise there was a $2000 difference depending on if I pay a down payment or deferred payment. I told him upfront what my financial situation was and he claimed to have waived the need cut down payment.

  

  Business Response

  Date: 01/10/2025

  *******, 

  Thank you for bringing this matter to our attention. We sincerely apologize for any confusion and frustration you've experienced. I have sent your information to the appropriate team, and they will be reaching out to you shortly to address your concerns and resolve the issue. We appreciate your patience and will work diligently to ensure this matter is handled promptly and fairly.

  Sincerely, 

  The REE Medical Team

  Customer Answer

  Date: 01/10/2025

  Awaiting resolution and contact from Ree medical

  

  Business Response

  Date: 01/14/2025

  *******, 

  We appreciate your patience and understand your concerns. Please know that your case is important to us, and our team is actively working on a resolution. Someone from REE Medical will be reaching out to you shortly to address your concerns and provide the necessary support. Thank you for bringing this to our attention.

  Sincerely,

  The REE Medical Team

  Customer Answer

  Date: 01/15/2025

  I will accept response once I am contacted by Ree Medical personally.

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I did not sign a contract with REE Medical but later decided not to use their services on December 7, 2024.Despite notifying them of my decision and requesting a refund of my $545.00 down payment, the company has not reimbursed **** have made reasonable efforts to resolve the issue directly with the company but have not received my refund or satisfactory communication.Desired Resolution:I am requesting an immediate refund of my $545.00 down payment. Additionally, I expect confirmation that this matter has been resolved promptly to avoid further escalation.

  

  Business Response

  Date: 01/10/2025

  ******,

  Thank you for bringing this to our attention. We apologize for the inconvenience and any lack of communication. Please know that your refund request is actively being worked on, and someone from our team will be reaching out to you soon to provide an update and ensure the issue is resolved promptly. We appreciate your patience and are committed to resolving this matter to your satisfaction.

  Sincerely,

  The REE Medical Team

• Initial Complaint

  Date:01/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with REE Medical to conduct a mental evaluation for the purposes of submitting a claim to the *********************** (VA) for PTSD.The exam was completed by their psychiatrist and submitted to the VA for review.The VA advised the psychiatrists address was an auto parts store. The assumption (on their part) seemed to be that I was committing fraud.I subsequently drove to the address provided my the psychiatrist. It is, indeed, an auto parts business in a business park.I resent paying for an evaluation ($ ********) and being told the examiner committed fraud.

  

  Business Response

  Date: 01/06/2025

  Hi *****, 

  Thank you for reaching out to us and sharing your feedback. We have received your complaint and want to assure you that your concerns are important to us. Our team is committed to addressing and resolving the issue promptly. We appreciate your patience as we investigate this matter, and we will keep you updated on our progress. Should you have any additional information or questions in the meantime, please do not hesitate to contact us at: ******************************* Thank you for your understanding and for giving us the opportunity to improve our services.

• Initial Complaint

  Date:12/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began my process with this company back in January of 2024 when it was known as *****************. I reached out for a consultation on assisting with raising my overall VA disability rating from 90% to 100%. After speaking with a representative it was told to me through their calculator taking into account my claim that I would be able to achieve this through appointments with the VA to appeal. After several months I had my appointments and during around March to April the company had merged with Ree Medical. In June I received my letter from the ** about my appeal being approved but it did not raise my overall rating of my disability as I was told. I had reached out again in July to clarify what was wrong but didn't receive much explanation but reassured I could reapply and open a new claim to attempt raising my rating again. This time I was charged and even asked if I would expedite the process for an additional cost for a total of $2995 and guarantee my process would begin within a month. It wasn't until December after several back and forth attempts that I was told that my new claim could not be processed and would need to yet again create a new claim. After reaching out to my initial medical coordinator ******* ***** about my displeasure with my service, I had received a generic and insincere response that nothing could be done and to simply try with a new claim instead of any sort of resolution with my current one and working with the company for almost a year with essentially nothing to show for it.

  

  Business Response

  Date: 12/30/2024

  ******, thank you for taking the time to share your experience. We sincerely apologize for the challenges and frustrations youve encountered during your process. Your concerns are important to us, and we want to address them as thoroughly and effectively as possible.
  
  Someone from our team will be reaching out to you shortly to discuss your situation and work towards a resolution. Please also feel free to email us at ****************************** with any additional details so we can better support you.
  
  We appreciate your patience as we work to make things right and provide the level of service you deserve.

• Initial Complaint

  Date:12/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  why am i being sent invoices and charges?

  

  Business Response

  Date: 12/30/2024

  Zethery, were sorry to hear about your concerns and would like to address this promptly. Someone from our team will be reaching out to you today to discuss whats going on. In the meantime, please feel free to email ****************************** with more details about your complaint so we can handle it as efficiently and effectively as possible. Thank you for bringing this to our attention.

• Initial Complaint

  Date:12/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Phone saler

  

  Business Response

  Date: 12/26/2024

  Hi Mubarak Bagudu,

  Is there a complaint we can assist you with? We have made attempts to contact you via email since the phone number you provide us is invalid. Please double check your spam/junk folder if you did not receive anything in your inbox. You can also contact us directly at: ************. Thank you!