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Business Profile

Jewelry Stores

Hope Rings

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

Complaints

Customer Complaints Summary

  • 54 total complaints in the last 3 years.
  • 29 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 5, I ordered three Hope Rings. with the total order costing $95.98. However, I ultimately wished to return them. I emailed the company asking to start the return process. First, they wanted a picture of the product, which I sent. Then they say they will email me a prepaid return label. I'm waiting and waiting, and receive no such email in my main inbox or my spam folder, or anything. Meanwhile, I actually receive a FOURTH hope ring, unprompted. I emailed the company again, telling them I did not receive my return label and was sent a fourth ring I did not ask for. They said they'll email the label shortly. To this day, I have not received that label. I want a refund onto my original credit card, and have emailed them repeatedly and have only been told over and over that they will send the label, and yet have still not received it.

    Business Response

    Date: 07/10/2025

    Hi BBB team,

    We sincerely appreciate your patience and the opportunity to address this matter. Weve reached out to the customer today (July 11) and are currently awaiting their response regarding the return and refund request.

    As soon as we receive their reply with the required information, we will proceed accordingly to resolve the issue as quickly as possible.
    Thank you for your understanding. ??

    Yel,Hope Rings Customer Support

  • Initial Complaint

    Date:07/08/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    How did they charge my card when I didnt give them my number - if I dont receive my ring by end of week I want a refund!

    Business Response

    Date: 07/09/2025

    Hello BBB team,


    Were very sorry to hear about the concern raised by Ms. ******* We sincerely apologize for any inconvenience this has caused her.
    Weve already reached out to her directly with an update and are currently monitoring the shipment closely to ensure it reaches her. Well continue to provide support until this is fully resolved.

    Thank you for bringing this to our attention.

    Warm regards,
    *********
    *************************start="571" data-end="574"> Hope Rings

  • Initial Complaint

    Date:06/21/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6/1/25 Ordered "Just Breath" ring from **************************. Ring arrived late. Ring was to have etched into it "Just Breathe" with wording in black. When received, the wording was so very tiny and with little to no black coloring in the lettering that the inscription was barely noticeable on the ring itself. I immediately notified the company that I was totally unhappy with the ring, that was was to be a gift, now too late, and that I wanted to return it for a full refund. Since that time, I was offered another ring "at no charge" but declined that offer. I stated that I wanted a full refund and request return information for the ring I was sent. I have been emailing "*********" with their customer service since June 7th, the response has continuously been the same: On 6/21 I received ANOTHER email with this response to my frustrated request for the return mailing address to ship the ring back:"Hope Rings <****************************************************>To: ***** ***** <*************************************>Hi *******, Thank you again for your patience, and I truly understand your frustration. I sincerely apologize for the delay in providing the return address weve been working with our logistics team to ensure accurate instructions before issuing returns, which is why its taken longer than it should. To avoid further inconvenience, we would be happy to send you a replacement ring right away without requiring you to return the defective one. We know this experience has been frustrating, and we want to make things right without any added hassle on your end. Please confirm if you'd like a replacement sent to the same address, and we'll prioritize it for you immediately. Thank you again for bringing this to our attention, and I truly apologize for the inconvenience. Warm regards,********* Hope Rings Customer Support"I DO NOT WANT A REPLACEMENT. I'D LIKE MY MONEY BACK IMMEDIATELY and will continue to tell them that!

    Business Response

    Date: 06/25/2025

    Hi BBB Team,


    Wed like to confirm that we have resolved the issue for Complaint ID: ********.


    The customer, ******* ****, requested a refund due to dissatisfaction with the product quality. We have issued a full refund to her original payment method as of today, June 26, 2025. No replacement was required per the customers request.


    Weve also sent her a direct email to confirm the resolution.


    Please let us know if anything else is needed from our side.


    Kind regards,
    ************start="1419" data-end="1422"> Hope Rings Customer Support

  • Initial Complaint

    Date:06/11/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered an adjustable ring from Hope Rings (Swim Against The Current Ring Order #******) on June 2, 2025. I received the ring on June 9, 2025. I tried the ring on and it did not fit any of my fingers therefore I wanted to return the ring for a full refund. It would be returned in the original packaging.I contacted customer service via email and asked what I needed to do to initiate the return process.Their first email stated that they needed to confirm my return request with their team.The next email stated please send the ring back in the original condition and packaging. Once when they have received it they would process my return. They said they would send the return shipping address and instructions shortly.The last email they sent said they would not be accepting my return and if the ring was unworn and in perfect condition they would issue me a store credit. I sent a final email stating their policy is not transparent, I do not want a store credit and the only satisfactory resolution would be a full refund back to my credit card. This is my last correspondence from them and I am awaiting a reply Any help you can provide with this situation would be greatly appreciated.

    Business Response

    Date: 06/12/2025

    Dear BBB Team,


    Thank you for notifying us about the customer concern filed by ***** **** regarding order #******.


    We have thoroughly reviewed the issue and have since processed a full refund of $39.99 back to the customers original payment method. We have also notified Ms. **** directly via email to confirm that she does not need to return the item, and that the refund should reflect in her statement within 35 business days depending on her bank.


    We sincerely apologize for the inconvenience this has caused and have taken steps to improve our internal communication process to prevent similar issues from happening in the future.


    Please let us know if any further action is required on our part. We consider this matter resolved.


    Best regards,
    *********
    *************************start="988" data-end="991"> Hope Rings
    ****************************************************

  • Initial Complaint

    Date:06/09/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with this company on May 25th, 2025. I never received any update as far as a tracking number so therefore on June 3rd I emailed them and requested it. This was specifically ordered for someones birthday and time was running out. On ********, I requested to cancel it and was told via email, over 12 hours later that the order has already been processed and shipped, again I asked for a tracking number but they could not provide me one and was promised as soon as they get the information they would send it to me. They did not. This company told me on June 4th it had already been shipped. I was able to finally get the tracking number and It did not ship according to **** until 7:35 P.M. on June 5th. Their website also states free shipping but I was charged 5.99 for shipping. Dealing with this business has been nothing but a headache and disappointing, between being lied to about when the ring shipped, to advertising falsely. I want to return this junk.

    Business Response

    Date: 06/10/2025

    Dear BBB Team,


    Thank you for forwarding this complaint from Mr. ****** ****** regarding his recent experience with our company.


    We sincerely apologize to the customer for the inconvenience caused. Upon reviewing the order and the concerns raised, we have taken the following steps to resolve the issue:
    A full refund of $52.48 has been processed through our Shopify platform.


    No return is required from the customer; he may keep or dispose of the item as he sees fit.


    We have reached out to the customer via email to confirm the refund and extend our apologies for the delay and miscommunication.


    We appreciate the opportunity to address this matter and are committed to improving our communication and order processing procedures to prevent similar issues in the future.
    Please let us know if you require any further information.


    Best regards,
    *********
    ******************************start="1073" data-end="1076"> Hope Rings

    Customer Answer

    Date: 06/10/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** ******

     

  • Initial Complaint

    Date:06/04/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a ring on May 21, 2025 for $52.33, the ring has not been received. I contacted customer service and got a reply from ********* who said she was going to check with logistics and has since failed to respond toy emails.

    Business Response

    Date: 06/05/2025

    Dear BBB Team,


    Thank you for bringing this matter to our attention.


    We sincerely apologize for the delay and inconvenience the customer experienced with their order #******. After reviewing the situation, we have processed a full refund of $52.33 to the customers original payment method today.


    The customer has been notified via email, and we hope this resolves their concerns to their satisfaction.
    Please let us know if you require any further information regarding this case.


    Warm regards,
    Yel ??
    Hope Rings Customer Support

    Customer Answer

    Date: 06/05/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******* *******

     

  • Initial Complaint

    Date:05/30/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a ring from Hope rings on April 18. The name of the ring was big sis little sis. It was shipped shortly thereafter andthe package has been bouncing around the ************* for weeks. *** requested a refund from the company three times and they just keep sending me the tracking number. I just want my money back.

    Business Response

    Date: 05/30/2025

    Hi BBB Team,

    We sincerely apologize for the delay and the inconvenience caused to ************** regarding her order. After reviewing the case, we fully understand her frustration with the shipping delays.

    To resolve this matter, we have processed a full refund of $39.99 today to the original payment method. We have also emailed the customer to inform her of this action and have advised her that she may decline the package if it still arrives.

    We deeply regret the poor experience and will be taking steps internally to avoid such delays in the future.

    Please let us know if you require any further information from our side.

    Kind regards,
    *********
    Hope Rings Customer Support

  • Initial Complaint

    Date:05/28/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband had my daughter order a ring for him to give me for mothers day. He paid extra to get ot here on time. The ring did not arrive until 5/28/25. 2 "stones" are missing and a 3rd fell out before i even got the ring out of the box. It couldn't not be worse quality.I would like to have the money refunded promptly.

    Business Response

    Date: 05/29/2025

    Hi BBB Team,

    Thank you for bringing this matter to our attention.
    We sincerely apologize for the inconvenience the customer experienced. Weve thoroughly reviewed the issue related to Order #****** and have taken the necessary steps to resolve it promptly and respectfully.

    A full refund has been processed, and weve reached out to the customer directly with an apology and resolution details. We truly appreciate the opportunity to address the concern and make things right.
    Please dont hesitate to let us know if further documentation or clarification is needed from our side.

    Warm regards,
    Yel
    Hope Rings Customer Support

  • Initial Complaint

    Date:05/27/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 rings on 4/28/25 and have yet to receive my order. I have emailed twice - once for an update and once for a refund. The website fraudulently states that the business is in ********** but the order is being sent from *****. I would not have ordered if I knew that. It has now been a month and I have not received the rings I spent $130 on.

    Business Response

    Date: 05/28/2025

    Hi BBB Team,

    Thank you for bringing this matter to our attention. We sincerely apologize for the delay experienced by Ms. ********* *******, and we appreciate the opportunity to address her concerns.

    Wed like to inform you that we have taken the following initial actions:
    We reviewed her order and verified that the package is currently in ********** and already with ***** en route to its final destination.
    We have proactively emailed Ms. ******* with the latest tracking status, advising her to refuse the package upon delivery so that we can immediately process her refund.
    Our team will continue to closely monitor the tracking number daily, and if the package ends up being delivered despite our instructions, we will proceed with issuing a full refund regardless.

    We are fully committed to resolving this matter as swiftly and smoothly as possible. We will follow up with any relevant updates.

    Sincerely,
    Yel
    Hope Rings Customer Support

  • Initial Complaint

    Date:05/24/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A friend gifted me one of their hugs from heaven rings engraved with "Dad", after my dad passed away in February 2025. I've had it less than 2 months and it's already starting to tarnish.

    Business Response

    Date: 05/27/2025


    Hi BBB Team,

    Thank you for forwarding ******** ****** BBB complaint regarding the tarnishing issue with her Hugs from Heaven ring. Wed like to inform you that weve already reached out directly to Ms. ***** and are working with her to collect the necessary information (such as the original purchasers name or email) so we can locate the correct order and promptly issue a replacement.

    Since this ring was a gift and not ordered under Ms. ****** name, our team wasnt initially able to locate the transaction. However, we are treating this matter with urgency and sensitivity, and will ensure a proper resolution is reached.

    Well keep you updated on the progress and confirm once the replacement has been arranged.

    Best regards,
    Yel
    Hope Rings Customer Support
    ****************************************************

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