Reviews

Review Details

• Review fromChristine G

  Date: 07/30/2025

  1 star
  On June 22, 2020 I ordered 4 of the same rings from Hope Rings on June 22. One for me and the others to give to friends. After trying to get used to the ring on my fingers, it just wasn't comfortable and I decided I waned to return them. It cost me $119.97. I requested a return label on July 12, 2025. Sent them picture and told them didn't have the original shipping box they came in. They said that was ********************** sends my request to the department that reviews the pictures and asks if I want an exchange or a refund. I gave them all the information they requested several times and they keep using stall tactics to give me the address where I can return the rings. I really wish I had researched this company before I placed the order. I noticed there are many of the same complaints as mine and the BBB has succeeded in recouping refunds. I have been very patient up to this point, and now I just email them every day and ask what the delay is for a simple address. I never get an answer to that question. My *** at Hope Rings is always via email and has been very nice. The rings looked very nice too...just not for me. Can you help?

• Review fromJim G

  Date: 07/28/2025

  1 star
  You do not want to deal with this company, especially, if they send the wrong items. I ordered two Daughter Rings, they sent two Granddaughter Rings. I immediately notified customer support. Was told to take pictures of rings, which I did, then they would give instructions for return/refund. Next, I get an email that I could exchange for another item. I repeated I wanted return/refund. I get another email, asking for me to provide my order #, which I did. Three weeks later I am still getting automated texts and emails telling me to contact customer support. In addition, my original order of wrong rings was sent by a person named *****(001) Yasfbafrates from ****************, **. Not a HOPERINGS address. I believe the entire Hoperings is a scam!

  Hope Rings

  Date: 07/30/2025

  Hi ***,We're very sorry to hear about your experience, and we sincerely apologize for the inconvenience and frustration this situation has caused. Thats certainly not the kind of service we strive to provide, and we understand how upsetting it must be to receive incorrect items and feel your concerns werent properly addressed.Due to privacy and security reasons, were unable to share or discuss order-specific details publicly. However, we would really like to make things right. Kindly email us at ****************************** with your full name and order number so we can immediately look into this for you and resolve the issue to your satisfaction.We genuinely appreciate your feedback, and we hope to have the opportunity to regain your trust.Yel Customer Support Manager **********************

• Review fromJessica L

  Date: 07/24/2025

  1 star
  Helped my mother in law place an order 3 weeks ago for over $100 of ********************* had been received. Sent an email, no response. Paying for goods & not receiving the goods is not only theft but fraud. There is no direct contact # which is probably intentional & shows lack of customer support or care. My mother in law is upset as I am & this is unacceptable way of conducting business. They take your money & are near impossible to get ahold of in addition to no merchandise received.

  Hope Rings

  Date: 07/25/2025

  Hi *******,Were very sorry to hear about your mother-in-laws experience, and we completely understand your frustration. This is absolutely not the level of service we aim to provide.Unfortunately, were unable to locate any order or email under your name or the one listed in this review. To protect your privacy and comply with BBB guidelines, we can't share order-specific details here but wed love the chance to make this right.Could you kindly email us at ****************************** with the full name, shipping address, or order number used at checkout? Our team is ready to look into this immediately and ensure your mother-in-law gets the help she needs.Thank you again for bringing this to our attention were here to help and hope to resolve this as soon as possible. ??Best regards,********* Customer Support **********************

• Review fromCheyenne H

  Date: 06/15/2025

  1 star
  I had ordered urn jewelry from Hope Rings. The jewelry looks gorgeous in the photos. I thought I found a great site on Shop and it seemed like they operated in *****************. I checked ****** before my order and saw the company is listed in *********, **********. Cool! It is a US company! They primised 5 to 7 business days for me to receive my package, and I even added the extra $5 first-in-line priority. A week went by. Still no update on the order (it still said processing) and still no **** tracking number. I sent an email asking where my product was, how I was dissatisfied that I spent $5 to get it faster, and that I just wanted a refund (******** had better, more beautiful jewelry). I received a reply saying they couldn't cancel because the jewelry was on the way (still no tracking number for me to track it). I asked for a tracking number and I got one. The jewelry is coming from *****. It's not even "handmade" here as some of their other jewelries had listed ("handmade in **********").I ordered the two gorgeous necklacez from ******** for my sister and I, knowing that I will probably return this fake-metal having a** jewelry that will turn me green. Not to mention, I spent LESS on ********. My ************** is June 21st. I wanted to fill the jewelry with his ashes and wear it to the memorial. I wanted a piece of him with me as I gave my speech about him. Now I won't have ANY urn jewelry in time for this. I felt preyed upon. I was grieving, found this shop, loved the jewelry, and added the $5 express. It's been so long and now I find out it's some fake, Chinese jewelry. So disappointed.

  Hope Rings

  Date: 06/21/2025

  Hi Cheyenne,Thank you for sharing your feedback, and were truly sorry to hear about your experience. Please know that we take every order and concern seriously, especially during such a meaningful and emotional time.We would love the opportunity to assist you directly and resolve this issue as best as we can. However, due to privacy regulations, were unable to discuss order-specific details in a public forum like BBB. If you havent already, please email us at ****************************** so we can look into your order immediately and offer the best possible solution.We also want to clarify that while we are a U.S.-based business, we do work with international fulfillment partners including facilities in ***** to ensure affordability and accessibility for all customers. All of our designs are thoughtfully created, and our team is always working to improve transparency around our production and shipping processes.Again, we sincerely apologize for the inconvenience and emotional stress this has caused. Please reach out to us directly so we can make this right. ??Warmly,StephanieCustomer SupportHope Rings

• Review fromMichael G

  Date: 06/09/2025

  1 star
  Don't do it !! Trying to return an item will not help in any way !! All messages are generated from a Zendesk !! Will not forward my instructions and prepaid label !!

  Hope Rings

  Date: 06/10/2025

  Hi *******,Were truly sorry to hear about your experience and want to make things right. Our team is committed to providing real and timely support, and we absolutely forward customer concerns when a return is requested. If there has been any delay or miscommunication, we sincerely ************* love the opportunity to assist you further and make sure your issue is properly addressed. For your privacy and security, were unable to discuss specific order details on a public platform. Please email us directly at ****************************** so we can personally assist you with your return request and ensure you receive the support you deserve.?? We're happy to help,********* Hope Rings

• Review fromWilliam P

  Date: 03/13/2025

  1 star
  This is not a true ********* organization as they claim to be. Once I ordered a few days later I checked on tracking information. When I inquired I was told there is a 5 day processing time before shipment of a just breathe ring. Followed by a 4 to 10 day shipping time. Since this was a birthday gift it would not arrive in time. When I asked to cancel the order and please refund. Well to my shock it was stated this could not be done because it was already in the processing stage. This is the worst kind of customer service. And certainly not what any so called ********* company would do, not even close to customer satisfaction. To top that there is nothing at purchase that says please allow 2 weeks before shipping and receiving.

  Hope Rings

  Date: 03/18/2025

  Hi *******,Thank you for reaching out. We sincerely regret any miscommunication regarding your order's processing and shipping times. We strive to maintain transparency, and our product listings state a 2-day processing time plus 2-5 days for shipping within the **. However, we understand that this may not have been clear at the time of your purchase, and we sincerely apologize for any confusion or frustration this has caused.We want to make this right for you. While we cannot discuss order-specific details publicly due to privacy policies, we would be happy to assist you further. Please reach out to our support team at ******************************* and we will do our best to resolve this matter for you as soon as possible.We truly appreciate your patience and the opportunity to improve your *************** regards,********* | Hope Rings

• Review fromArlene M

  Date: 02/28/2025

  5 stars
  I am a detox nurse and reached out to Hope rings for the hope of being able to spread positivity to my clients when the leave our detox facility. With the help of ********* and the entire Hope ring business I was able to make it happen :) I love and appreciate the help and support I have been given throughout the process

  Hope Rings

  Date: 03/04/2025

  Hi ******,Thank you for sharing your story! Were so grateful to hear that our Hope Rings have helped you bring positivity to your clients. It truly means the world to us that we could be a part of your advocacy. ?? We also appreciate your kind words about our support teamits always our pleasure to assist you!If you ever need anything in the future, were always happy to help. Wishing you all the best! ??Best regards,********* | Hope Rings

• Review fromMarlene R

  Date: 10/16/2024

  1 star
  Still waiting after 2 months for my ring. Of course I got all the different standard responses. Still no ring! Calling my bank to get a refund.

  Hope Rings

  Date: 01/30/2025

  Hi *******,We sincerely apologize for any frustration this situation has caused. We understand how disappointing this delay must have been for you.For your privacy and security, we cant discuss order details in a public space. Please contact us at ******************************* and well personally look into this to ensure a resolution as soon as possible.We truly appreciate your patience and the opportunity to make things right. ??Best regards,********* ***** Hope Rings Support Team

• Review fromLora C

  Date: 10/15/2024

  1 star
  Took very long time to get here and I dont like it , it looks like a bubble gum machine ring, and its not self adjusting mine doesnt move at all. Website says there business is in ** but when mine said it had been shipped internationally I question why since their business page states Us and the answer was that the us office ran out of stock so it shipped from next closest warehouse. Sorry but I dont believe this . I believe they misrepresent their business being in the **. Its a cheap looking ring that me , my daughter and granddaughter will never wear. So disappointed

  Hope Rings

  Date: 01/30/2025

  Hi ****,Thanks for reaching out. Were truly sorry to hear that youre disappointed with your order. Customer satisfaction is very important to us, and we appreciate your feedback.Regarding shipping, while we are based in the ***** we sometimes ship from our international warehouses when stock runs low at our domestic facility to avoid further delays. We understand this may have been unexpected, and we apologize for any ************ for the ring, if theres an issue with its adjustability or quality, wed be happy to look into a solution for you. To maintain your privacy, we cant share order details publicly. Please contact us at ****************************** with your order details, and well personally assist you in finding the best resolution.We appreciate your time and hope to resolve this for you soon. ??Best regards,********* ***** Hope Rings Customer Support

• Review fromDiana W

  Date: 09/18/2024

  1 star
  I purchased 2 rings from their ******** ad for ***** they claimed to be sterling silver. I bought two of the Just Breathe rings. Paid through shop pay. The order took about 3 weeks to arrive. When I took the rings out of the box I knew they were not sterling silver and I immediately sent them an email requesting my refund of *****. I asked how to send them back. I received an email from "*********" asking me to send them pics of my order. ( I had already sent them my order number but I thought okay I will send them the pics of my order to get my ***** back.After sending the pics to her no one has reached out to me. No one has answered my emails and forget about talking to a real person their listed phone number is non-existent. Since the Better Business Bureau is not able to take a complaint I have made it my mission to answer all questions that other prospective buyers with my experience with this scam company. My main reason is that prey on the grieving mentality that we as parents or wives are quick to answer your questions on ********. Then you order what you think is a quality product to protect your loved ones ashes and you send them money. You wait and when your product isn't the same as it is portrayed on their website you try to reach out to find out how to get your money refunded and what is the process to return this piece of s*** This is when they ghost you. I will continue to post my experience with this scam company to prevent any other grieving parents from having to go through what I have experienced.

  Hope Rings

  Date: 01/30/2025

  Hi *****,Were truly sorry to hear about your experience, and we sincerely regret any frustration this has caused. We understand how important this purchase is to you, and we want to make things right.We respect your privacy and want to ensure your order details are secured. Please contact us at ****************************** with your order details and any relevant photos, and well personally review your request as soon as possible.Regarding the quality of our rings, we assure you that our jewelry is crafted with care. However, if there is an issue with the product you received, we are happy to address your concerns and guide you through the return or refund process.We truly appreciate your patience and the opportunity to resolve this for you. ??Best regards,********* ***** Hope Rings Customer Support