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          Storz Bickel America Inc has 1 locations, listed below.

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            Business ProfileStorz Bickel America Inc

            Hospital Supplies

            Contact Information

            1078 60th St

            Emeryville, CA 94608-2352

            (510) 451-1553

            Customer Reviews

            1.8/5

            Average of 15 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            14 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
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            Business Details

            Location of This Business
            1078 60th St, Emeryville, CA 94608-2352
            BBB File Opened:
            6/25/2012
            Number of Employees:
            1
            Business Management
            • Mr. Bernd Huber, Manager
            Contact Information

            Principal

            • Mr. Bernd Huber, Manager

            Customer Contact

            • Mr. Bernd Huber, Manager
            Read More Business Details and See Alerts

            Customer Complaints

            14 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/16/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I purchased an item and did not receive it. The tracking information shows someone signed for my package, at 11:58 am, in *****, *******, when I was located all day in *******, ******* and could not have signed for it. The company refuses to refund me or send a replacement, and instead they are choosing to keep my money and tell me that I am out of luck. I have provided a copy of my signature, which clearly shows it is different from the person who, signed, and I have provided Ring videos with time stamps showing that my car was located at my office in *******, ******* all day, including at the time someone signed for my package. I live alone, someone stole my package, and the company is refusing to make it right. By law, it is the seller's responsibility for lost or damages items, not the shipping company. Their refusal to refund my money or ship me a replacement is theft. I have tried repeatedly to work this issue out, to no avail.
            Read 13 More Complaints

            Customer Reviews

            15 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Bassima A

            12/14/2023

            Horrible customer service. Item is defective and when I let them know they stated they are aware of the defect and then they just sent me the link to repurchase the item. I would expect them to replace free of charge considering they aware of the defective issue. Nowhere on the site or on the packaging for the item does it state that there is a specific set of cleaning procedures to follow in order to avoid the item breaking.
            Read 14 More Customer Reviews

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            BBB serving the San Francisco Bay Area and Northern Coastal California

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