ComplaintsforFuture Energy Savers

• Initial Complaint

  04/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Future energy savers installed their system initially in December of 2022. At the end of 2023 pge sent us a very large tru-** bill. After some digging it is highly looking like our system was not working from the beginning of the year until November. We have tried asking PGE but they can only give us so much information. They did however say that nothing was going back to the grid until November. And our app was not showing absolutely anything until then (we figured something was wrong with this app and that it wasnt reliable). Future energy says our system was not online so they are unable to tell us if they were on or not. Which seems like that would be their responsibility considering I have no idea why that is and I never tampered with anything. Also the sales women lied to us. She told us that we would receive a return from the *** when filing taxes and if we returned that amount to future energy then our payment would stay at $280 instead of climbing to over $400. But when tax time came we learned that is not possible through speaking to multiple tax professionals. You only get a credit to use towards owed taxes. So because of the lies we are paying almost $300 to PGE and over $400 to future energy now. Thats $700 a month!

  

  Business response

  04/11/2024

  Please see attached contract, no where are any of our documentation do we state We monitor the system. Customer has 24/7 web enabled monitoring. The system lost connection with their internet at one point in the beginning of the year 2023 that is not our responsibility but customers responsibility to ensure internet is connected to the system so they can continue to monitor their system and advise us if they see any alerts. It is currently up and running. 

  As for the tax credit, we advise customers what they are *********** and that is a 30% tax credit they can file with their taxes. As stated to customer  they should talk with their accountant as the *** website does state if they do not receive the full amount the first year it can roll over to the next, they now should have had 2022 and 2023 to receive any credits and apply those amounts to the loan as advised per our documentation and loan agreement they signed their financing company. We always advise to talk with an accountant to ensure they find out if and what they will receive of that 30% tax credit. 

  Customer response

  04/11/2024

  I am rejecting this response because: The reason the system was not connected to the internet was because it wasnt working and we were unaware of this issue because we were never told how to or that we even needed to monitor our system. There, as far as I know of, are no documents that show this information was communicated to the person responsible for the loan/purchaser of the system. As far as the tax credit we were informed by the sales representative that we signed paperwork with that we would receive money from the *** to apply to a loan which is utterly impossible. We have confirmed this with H&R Block as well as a separate tax consultant. Which begs the question why are you telling this to customers it is a lie and a scam. 
  

  

  Business response

  04/15/2024

  As per our contract signed by customer it states they have access to 24/7 web enabled monitoring, as stated before we do not monitor the system and no where does it state that we do. 

  Customer was given the information to monitor their own system. An email was sent From Generac to customer day of installation to monitor the system and this was explained by our installers.

  We have provided the to link the *** website to dispute the fact that the 30% tax credit is not a scam. 

  ********************************************************************************************

• Initial Complaint

  02/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I reached out January 24 due to a leak in my house caused by the solar panels they installed. We had a licensed roofer review the issue before contacting them. Over 2 weeks later (and some nudging), they finally replied, and we scheduled an appt. They showed up 1.5 hours late so I refused the appt as the timing was no longer good. They were supposed to call back and reschedule, they never did, so I reached back out a few weeks later and they're saying I should have just accepted the late appt or called them to reschedule, essentially blaming me for their poor ************************ I just want it to stop raining in my house, and since I have small children and adults working from home in the house, scheduling is very important to me, as is companies following up on their word.

  

  Business response

  03/05/2024

  Roof has been repaired 

  Customer response

  03/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  12/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have a total of 15 solar panels installed on my home and before this project all panels were producing energy. On 9/28/ 23, 15 Solar panels were removed from our home roof and stored on back of our home for safe keeping with a new micro replacement. They were removed to fix our half section of the roof due to a roof leak caused by the storm in the beginning of 2023. Roof was repaired and in 10/2/23 the solar panels were re-installed with new rails and mounts. A new micro **** green on boot replaced micro ****. Technician wrote on invoice, needs input at shop confirm production. However, after service I reached out to them that one panel wasnt displaying or producing (showing) on my application. They reached out and advised to change a few setting on the communication box, enabling some setting so they can be able to connect remotely. After a few attempts, same issue and no solution. Ive reached out to Future Energy and they advised that I needed a new communication box after a couple of attempts. I was instructed to reach out to them as soon as the new communication box was received. Once received I called Future Energy and *** guided me on how to install the new box. A few steps were missed therefore I was told we had to wait 20 minutes to start the process again due to rebooting. Future Energy instructed me to call them, once it was complete. I reached back out to them and didnt get anymore phone, only by email we started communicating. I was advised that they no longer do service calls and theyve given those calls to a third party company. *** reached out to the third party company explained my issue. They are willing to look into it but I have to pay for that service call. I dont believe I should due to my solar panels werent re-installed correctly by Future Energy. All of our solar panels were correctly reporting and producing prior to Future Energy removing them. We have had this issue since October and we are in December with still no resolution.

  

  Business response

  12/06/2023

  Customer will not be charged for repair so we have taken care of this. 

  Customer response

  12/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concerns ,however they have only contacted me by email which the issue hasnt been taken care of. I would like to keep this complain open until my issue is resolved but as of now I find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  11/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had solar installed on our house Oct 2019. We had water leaking into the house from the roof and upon hiring a roofer it was determined the solar brackets caused the leak. I made contact with future energy savers and they sent out a repairman to fix the tiles. I have been emailing them since June 2023 to repair the interior damage that was caused by the roof damage from the solar panels. On July 27th I received an email that they had a drywall contractor that would come out. I followed ** in August and I was told they were unable to get in contact with the drywall contractor. I have been waiting five months for Future Energy Savers to make the repairs to the damage that was caused by the roof leak as a result of the solar brackets. I have the chain of emails for reference.

  

  Business response

  12/04/2023

  We have scheduled for a repair.

   

  Thank you

• Initial Complaint

  07/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am having trouble reaching anyone from Future Energy Savers about a a solar panel that has not been working. I have called several times over the last several months and no one has responded.

  

  Business response

  07/27/2023

  We have not received any messages from this customer until late yesterday via email. We will be reaching out today.

• Initial Complaint

  05/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Im trying to get my house ready to be rented out and my parents are current landlords while fixing it up. They noticed 2 of my solar panels arent working. So Ive been messaging and calling future energy savers and never heard anything back from them. I want to get my panels fixed to use them but they are just ignoring everyone except new customers! Why am I making payments on something broken when they wont come and help!

  

  Business response

  05/02/2023

  We have not received any messages regarding this system, please contact ******************** and ask for Pat. We do ask for ***** hour return time for a return call ( not including weekends). We did look at the system and it has not been connected to internet in years so we are unable to see if the system is working properly or not. 

  Customer response

  05/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
   Thank you I finally get a response. Thank you very much

• Initial Complaint

  04/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We signed a 25 year service warranty with this company in 2013. Approx 7 months ago the Enphase app said we had three microinverters out. Our electric bill quadrupled as a result. After multiple attempts we were finally able to track down a technician who said he ordered the parts. Four months later, 2 of the 3 showed up. After repeated attempts to reach them and understand when the 3rd part would arrive, they had to order it again and it arrived 2 months later. When it finally did I reached out to schedule installation and the mailbox goes to VM. We have called it 20 times and left as many messages. We have reached out through the corporate and local field office phone numbers multiple times and left messages...NO RESPONSE. We have attempted to email anyone who has ever reached out to us from their company and ALL of the emails bounced back due to invalid addresses. We simply want them to come out and honor their warranty and install the parts. If they fail to continue to respond/honor their warranty then we will be left with no choice but to go to the courts and seek damages to cover the lost money we have spent on paying the utility, and potentially to have someone replace the entire system, since it is not working at capacity.

  

  Business response

  04/24/2023

  CUSTOMER HAS ALL INVERTERS IN AND WE HAVE HIM ON SCHEDULE FOR THIS SATURDAY MORNING JUST PENDING CUSTOMER TO CONFIRM APPOINTMENT. OUR SERVICE DEPARTMENT HAS LEFT HIM MESSAGES.

• Initial Complaint

  03/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a home with a service this company provided,it came with a 25 year warrenty it has only been 10 years. The recertification process was supposed to inspect the roof and defective service if any.i paid 550$ the roof started leaking from the penetrations they did to install the panels.i hired a roofer to inspect the roof he said I had anywhere from 3 to 5 years but the caulking used around the penetrations are failing causing property damage.the recertification inspection was done by a tech that said he was not a roofer and gave me a receipt stating I requested a roofer,to address the leaks. He attempted to caulk one spot but I pointed out that it was not where it was leaking from.they also came to swap out failed microinverters I also told him the one he was changing was the incorrect one but insisted his boss told him it was the one even when I presented evidence from the app and from enphase itself still they changed the wrong one.a day later the system had red lights and not working correctly..another storm came thru and roof leaked again causing more damage I have video evidence of the leaks that were not fixed,also on the receipt the tech stated he inspected the roof even after stating he is not a roofer and signed off on a failed system and leaky roof.i reached our to pat several times and it's always a wait game sometimes several weeks and unanswered emails..once I finally got a hold of pat from future energy savers he started raising his voice and yelling at me even had to calm himself down complete joke of customer service and blemished enphase credibility as far as I'm concerned.simply pathetic when I told him I'd reach out to a lawyer or the bbb he said do what you gotta do they can't even caulk a simple anchor to prevent damage I have photo of cracked lifted missing caulking that was supposed to be a recertification that cost me 550$ for nothing also when I told him the system was ****** at time of installation he said you didn't pay it

  

  Business response

  04/10/2023

  This customer was not our original customer, generally we do not do recertifications 21 years after a new home owner purchases a home with our system but made an exception. We have him on schedule for the roof leak on Wednesday 4/12/2023

   

  Customer response

  04/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  10/31/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Company wont return phone calls

  Customer response

  11/01/2022

  No response from the company as to the solar operation. Mat need additional panels 

  

  Business response

  11/01/2022

  We have responded to customer

• Initial Complaint

  08/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 7/22/2022, I have called to consult regarding solar panel warranty transfer and recertification due to change of owner with Future Energy Saver originally installed solar panel system to this house with previous owner. Also to find out if I could install additional solar panels to current system. owner of this company stated definitely could transfer warranty and ownership from previous owner to my name. I have made an appointment with his technician for the date of 7/26/2022 for warranty transfer and recertification due to change of ownership.7/26/2022, tech from Future Energy Saver came and inspected solar panels and system, and said that fee to transfer warranty and change of ownership would be $495.00 which I paid with credit card (has service order and statement showing this charge, tech wrote paid by credit card on service order). I have emailed and called numerous times regarding transfer of warranty and change of ownership documentation which this company failed to provide, sent me via email with original solar panels and system install agreement from previous owner back in 01/2016 stating they could only provide this agreement and that is the recertification document/contract. This company owner also stated $495.00 is not recertification fee, it was inspection fee although service order number **** dated 7/22/2022 provided by tech from this company wrote recertification as description with $495.00 which paid on 7/26/2022-please see supporting document. Owner of this company along with other associates dodging my calls, no return calls, no response provided, also no explanation. This company charged me for the service they never provided, promised document-change of ownership from previous owner's name to my name never completed, warranty transfer never provided. This company is bad, horrible customer service, scamming customer's money, I want my refund back.

  

  Business response

  08/25/2022

  The attached email correspondence is what the customer was explained. The fee he paid was to go out to his home check the system, make sure it was on and working and to continue to honor the remainder warranties. He has a copy of the service order showing this was completed for his records. He was also given all warranty information along with the original contract showing the time frame of the warranties. He will also see his name as the owner of the system on the monitoring site Enphase. 

  Customer response

  09/05/2022

  I am rejecting this response because: When I spoke to ********************* and ************************************ in the very beginning, they stated they were able to transfer warranty to my name, recertification will be issued showing my name as well.  All they emailed me was attached evidence file 160113-BoschRonald-RC-SO-Contract after I made several complaints to refund my money back due to lack of response and communication, time passed almost a month.   They not only lied to me stating that recertification will be send to me showing my name, but warranty could also be changed to my name as well, if this was explained to me from the very beginning, I would not have them come to see my system nor pay.   I called to talk in person, they did not return my calls, I emailed, they did not return my email after they sent me old owners' sales agreement.   They stop responding and ignore my calls, they did not put any effort to solve this matter with me in any way. This is fraud and I want my money back.   
  

  

  Business response

  09/07/2022

  Please see page 3/4 of emails it states once customer changes his monitoring with Enphase which he was giving instructions to do so he will see his name as the owner of the system. We do not have customers resign contracts to put in their name from original owner as the original owner purchased the system. We transfer our workmanship warranties and recertify the system is working which is on the service work order both our company and customer signed and he provided in his complaint. 

  Customer response

  09/08/2022

  I am rejecting this response because:
  

  

  Business response

  10/03/2022

  Work was started on the as-built drawings in the spring of 2018 once we received a signed contract and a $1000 deposit. As built drawings are created by measuring the existing house and drawing it into the AutoCAD software. This is done so that we have existing plans to use when designing the remodel/addition. The estimate for this phase of the work was $1500 and noted in the signed proposal dated November 11, 2017. The as-built drawings were completed on April 19, 2018. At about that time the client put a hold on the project until further notice. The client next contacted me on December 8, 2021 stating I wanted to reach out as we are finally anticipating moving ahead with the renovations. At that time I was over extended on current work and put a moratorium on starting any new projects until I was caught up on current projects. That included projects that had been on hold for over 2 years. I explained to the client that it would probably be 6 months or more before I would be able to restart his project. Shortly before I would be able to restart the project the client found a draftsman to take over and complete the work. Upon notification of this I forwarded the AutoCAD files (instruments of service) to the draftsman. This was done in good faith as our contract stated DGEA is the author and owner of the instruments of service and will retain all common law, statutory and other reserved rights, including copyrights. I also told the client that I would review the financial standing and if there was a balance in his favor I would send him a check for the remainder. After reviewing the hours spent on the project I realized that he had not been previously invoiced for the work completed in 2018. At that point I sent an invoice for the total (based on the estimate) and subtracted his deposit. As it currently stands I am waiting on the final payment for services provided.

  Customer response

  10/05/2022

  I am rejecting this response because: this company should fully refund for lying about charging fee which not mentioned in consultation and supposed to be transfer fee.  ************ customer service is also horrifying.  Owner and manager WOULD not return my calls, emails.   

  During the first consultation with me not original owner of the solar panel, Future Energy Saver's manager *** and owner of this company stated definitely could transfer warranty and ownership from previous owner to my name. I have made an appointment based on above statement they have made with his technician for the date of 7/26/2022 for warranty transfer and recertification due to change of ownership.   If they would have told the truth from the very beginning of consultation, I would have not made agreement nor appointment to have tech come to see the system. All tech did was check out the system and tried to sell me device that monitor the system connected with company's data.    7/26/2022, tech from Future Energy Saver came and inspected solar panels and system and said that fee to transfer warranty and change of ownership would be $495.00 which I paid with credit card (has service order and statement showing this charge, tech wrote paid by credit card on service order). I have emailed and called numerous times regarding transfer of warranty and change of ownership documentation which this company failed to provide, sent me via email with original solar panels and system install agreement from previous owner back in 01/2016 stating they could only provide this agreement and that is the recertification document/contract. ************ owner also stated $495.00 is not recertification fee, it was inspection fee although service order number **** dated 7/22/2022.   If Future Energy Saver could not transfer warranty and also could not change of ownership, both owner and manager of the company should have informed me during the consultation, not leading to me to believe that they could not only transfer warranty to my name, could definitely PROVIDE change of OWNERSHIP documentation with my name on the document.  ************ NOT only gave falsifying information, but they would also not return my calls and email for the longest time until I mentioned higher action.

  I WANT full refund back for not providing what they have promised during consultation via phone, email and in person with this company's own technician. 
  Owner of this company stated $495.00 is not recertification fee, it was inspection fee although service order number **** dated 7/22/2022 provided by tech from this company wrote recertification as description with $495.00 which paid on 7/26/2022 which does not match up.  
  
  Not only this company should fully refund for lying about charging fee, but customer service is also horrifying.   Owner and manager WOULD not return my calls, emails.  Why would they not return my calls nor emails if what i am claiming here is not true and they have nothing to hide?

  
  

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