Reviews

This profile includes reviews for DirecTV, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DirecTV, LLC

  2230 E Imperial Hwy El Segundo, CA 90245-3504

  
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  DirecTV, LLC

  3623 Sentinel Heights LaFayette, NY 13084

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  Directv Inc

  8 North St Atlasburg, PA 15004

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  DirecTV, LLC

  PO Box 11732 Newark, NJ 07101-4732

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  DirecTV, LLC

  PO Box 6550 Somerset, NJ 08854

Review Details

• Review fromPatricia B

  Date: 08/01/2025

  1 star
  I moved and canceled my service. I do remember the *** asking me if I wanted to suspend. I believe I told her no as I was moving. I specifically know that she did not tell me if I isuspended it woudl be automatically resinstated, she wrote a note saying I said to suspent for 9 months. I would not have agreed to that with auto reinstatment. They will not recredit me the money. I believe this is fraud and unethical behaviour.

• Review fromLISTENA W

  Date: 07/31/2025

  1 star
  Direct TV parted partnership with ***, to which I don't have any proof they notified me. in June, 2025 I paid the amount posted on the *** cite that I had been paying for 10 years (a Combined ) amount *** internet and Direct TV programs. I believed it to be a reduced amount due to *** not being able to fix my internet for almost 14 days.. 2 weeks later I received a bill from Direct TV for ****** they said it was due t9o the becoming independent from ***. Which I was not notified. I paid the ****** for June and July 2025. I am paying ****** 8-1-2025 to Direct TV. They want me to pay a month in advance again 8-22-25. thats double paying in one month, because they changed the payment date to 22nd every month. THATS NOT MY FAULT THEY SEPARARTED FORM ***. 2 PAYMENT IN ONE MONTH... i DISAGREE AND HIGHLY THINK THEYRE DOING SOMETHING THATS NOT ETHICAL

• Review fromDOUGLAS F

  Date: 07/28/2025

  1 star
  Salesperson came to my house and was very high pressure to get me to signup for direct TV. He gave false and misleading information about what package he was trying to sell. I told him several times I was not interested and he said the service would not be activated until I logged into Direct TV's website and activated the account. I did it to get rid of him. The next day, I received an email that a streaming hardware device had been shipped. I contacted Direct TV customer service and after 20 minutes, got the account cancelled. The online representative was also very high pressure and tried to get me to keep the account. I was lied to about the account not being activated until I signed in. The salesperson also asked me not to cancel in the first 30 days as that affected his retention rate. I had to threaten to file fraud charges to get the account closed.

• Review fromPhillip N

  Date: 07/27/2025

  1 star
  I hooked up my tv with there service and five days later they shut it off and I called them and talked to a agent then the loyalty team and then I hung up, called back and asked to talk to a manager and the manager didnt wanna do nothing about it. He just kept saying Im sorry I cant do anything. Your account is closed canceled and I cannot longer do anything for you they refused to turn it back on after my husband just got out of the hospital of being septic and ************ and his blood pressure being really low. They are very inconsiderate and rude and heartless and disrespectful. They wouldnt even turn it back on and I even told them that I dont get my check on my ssi check the third of the month. and they still wouldnt turn it back back on, even though I made a promise to make the payment they will not turn it back on. They will not even accommodate no one they dont care theyre heartless if I if I was, you dont even go with DIRECTV because I left Spectrum because the bill was so high and I thought this would be better but they keep turning it off and I told him when I when I signed up that I dont get my check until the third and the *** said I put a note in your account that and I set up your account to have the money set taken out on the third. They dont care about that either. They dont accommodate people that are on Social Security. Do not go with them. I want my TV turned back on, but if its not turned back on by the end of tomorrow Im sure returning the equipment..

• Review fromRita W

  Date: 07/21/2025

  2 stars
  In April, my husband and I signed up to do a test drive of the Direct TV screaming service. We were told over the phone repeatedly, after setting up the, test drive, only $14.00 would to deducted from our bank, but would be returned; but, two days later $150.00 taking out. When I called them, I was told it was called a "buyer remorse charge". We were never told this. The $150 was returned a few days and cancelled the 7 day test drive; trust was a big issue for me, as well as, to expensive for us. Thinking this matter was over, in May, we were charged $132.12 for service device, which they deducted for our checking account. We never got any device. I found out later, after four calls, to them, they did ship to device, but some how, it was never marked as returned - by them. The first call, I made to ask what were we being charged for, the ****** told me that someone had used my husband's debit card to setup a direct tv account and my phone number. And advised me to contact my bank about the matter. I immediately contacted the bank and told them the situation, and the debit card was immediately deactivated and my husband had to be issued a new card after a few days. After filing a fraud claim with our bank, they found no evidence of fraud and I was told to contact DirectTv on this charge, again. The 2nd and 3rd ****** I talked to did see $132.12 charge, and the phone number, mine, was connected to another customer and there was no such amount under this account, either. On the 3rd call, the ****** transferred me to the account closing department. This ****** told me the same - until he asked me something the other three, never did! - " Is there another phone number on this account?" I gave him my husband's cell number. And the our account came up with the $132.12 charge and he explained what happened and marked device as returned, and funds returned to our bank account. This was a time consuming and frustrating situation!

• Review fromJessica L

  Date: 07/14/2025

  1 star
  I called Direct TV to inquire about a **** I received. I had a recently lowered my package to a more affordable one and the *** at the time that I made the changes told me that it will reflect immediately on my bill. Come to find out my bill was still the same amount and I had called to get the problem corrected. I was transferred to a so-called manager in the retention department called ******. (Employee ID ****** / ******* ) He immediately told me that I will not be getting any more credits and he told me that my account is on flash. I dont know what that means but he brought up in my face that I had too many credits already, and that he will not issue anymore and he insinuated that I was lying about what the last *** told me. I was immediately insulted and I told him that I will be ***orting him to corporate. I feel belittled as a customer being with **** since **************************************************************** he will no longer be help me. It feels horrible to know that youre paying a company for their service and they refuse to help you. Now I am not having to give him a review for the poor experience he laughed in my face and told me to ****** the corporate office number and address. Never again why I do business with this company again. And I will seek legal help to help rectify the situation.

• Review fromEva S

  Date: 07/12/2025

  1 star
  Worst customer service EVER!! Everyone in their contact center takes a full ***** minutes to "read my notes", then tells me the same story, which fails to acknowledge any information from my previous calls. Like so many others, I've been chasing down a refund for over three months now and keep getting told it's on the way, but it never arrives. I've had half a dozen call center staff (both agents and supervisors) promise me a call back, but none have called. Their main objective seems to be getting me off the phone as quickly as possible, worth no effort to resolve my issue or even give me factual information.

• Review fromSteve S

  Date: 07/12/2025

  1 star
  Direct TV customer for many years. Switched to another provider. When seeking price concessions prior to making a change, was not informed of any cancellation charges. Obviously shocked when received a bill for $399 early termination fee. Will be informing my credit card company that I will refuse to honor this fee.

• Review fromPamela S

  Date: 07/10/2025

  1 star
  After 15yrs as a *** customer we had fo cancel. On 6/18/2025 we canceled and were told we had a 0 balance because we had no contract and had been billed a month ahead. We paid on 6/1/2025. We then received a bill for 158, and then 170 for lack of payment. Emails saying service was disconnected on 7/5/2025. Spoke to customer service again 7/10 and they said it was because *** doesn't prorate. Then supervisor said it was because even though we canceled *** did shut it off till 5th. We got Spectrum on 17th of June. We received no service after then . This is fraud against military personnel . When we started with you we were active duty. Now retired and it seem s many complain in this area about billing after service waa disconnect.

• Review fromMark W

  Date: 07/10/2025

  1 star
  My Direct TV bill jumped ~ $19 in June and I enquired with their customer service as to why. ************************* told me it was due to adding a Regional Sports fee of $15.99 + tax. I was not informed via email or text that this was going to be instituted. I was told they 'forgot' to charge me for this to begin with, which I consider bait and switch.I tried to get a local Direct TV customer service phone number or email address and was told there wasn't any.This is borderline criminal adding fees without stating them up front in contracts.