Business Profile

Cable TVs

DirecTV, LLC

Headquarters

Complaints

This profile includes complaints for DirecTV, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,426 total complaints in the last 3 years.
1,539 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/25/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I want to file complaint with resolution. - its been over a week since technical issue they had set up service for 7/23 was a NOSHOW. Called stated the tech will arrive 7/24 9am again was NOSHOW! Then Still having same issue and the technician was supposed to come yesterday then stated would be here 9am today ended up coming 11:09 unacceptable I wasn't home he stated error code was for satellite so he can look while l'm not home I said okyey I just got ***************************** still not working. I have now tried to speak with live agents and verbally 10 total people Ive spoken to and it has still not been resolved. No other service-date has been set up. This is very unacceptable. I even requested to speak with management they tried connecting me each time it just said thanks for calling goodbye. I would like a compensation for inconvenience and has been over a week since no service! Again I attempted 10 times since yesterday to resolve this concern. PLEASE HELP ME ! Thank you
Business Response
Date: 07/30/2025
DIRECTV's Office of the President addressed the consumer's technical service issues as reported to the Better Business Bureau. Our technical team restored services on 7/29, and out-of-service credits were applied to the consumers ****** billing statement.
Customer Answer
Date: 07/30/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is good enough wish I was adequately credited for the hassle I went through to get it resolved thank you for finally fixing my directv
Sincerely,

******* **********
Initial Complaint
Date:07/24/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
July 14th ****** charged twice Direct TV stated that they would have money back in account within 10 days. Now they said they cant refund me the money, they will issue it as a credit. I told them I do not want to stay with them as my TV provider. They said if that is the case, we will send you a credit card within 30 days after the cancellation date.
Business Response
Date: 07/28/2025
DIRECTV spoke with the consumer regarding a notice received from the Better Business Bureau. We confirmed a payment of $204.16 was processed three times. On 07/25, two of these payments were reversed.
We apologized for the experience and informed the consumer the refund time is up to 10 business days. The bank may have its own processing times for releasing the funds.
Customer Answer
Date: 07/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** *******
Initial Complaint
Date:07/22/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I attempted to turn off our DIRECTV service online but was told I would still need to call in by the automated attendant. We called on July 11 and canceled our service. We were told on that call that we would not receive any additional bills that we had paid was all we would owe Today, 7/22/2025 I noticed a debit for $180.10 out of my checking account. When I checked it, I found out it was a debit from DIRECTV. We immediately called and were told that DIRECTV does not prorate and would not be able to help us. I asked for a manager or supervisor and was given a 50% deduction of the $180 but they still made me pay $90. I think this is fair. I told them what the representative had stated and told him they could listen to the call. They said they there was no further help they could offer when a business makes a promise they should be held at their word. I told her to not prorate service is unethical on top of my issue. I deserve my other $90 back based on the conversation with THEIR representative on 7/11/25. She told me there was no one higher to speak with and that that was her final offer. This is a sad way to treat a 26 year customer.
Business Response
Date: 07/29/2025
DIRECTV contacted the consumer to address their final billing concern submitted to the Better Business Bureau. After reviewing the billing details related to the voluntary service disconnection, we advised a corrective adjustment will reflect once the August 2025 statement is issued. The consumer will contact us using the provided contact information should they need further assistance.
Customer Answer
Date: 07/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* And ******* ****
Initial Complaint
Date:07/22/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been a DirecTV customer for approximately 21 years. I was going over my most recent bill today and noticed a huge problem. Since I moved into my current home in January 2020, DirecTV has been wrongfully charging me for 3 additional TV receivers that I do not have possession of or use. I am using the same equipment that the DirecTV technician provided and installed at move-in in January 2020.While I do realize I should have caught this issue MUCH sooner, that's unfortunately not the case. Today I called the DirecTV billing department and made them aware of the issue. I provided the serial numbers to the boxes I have installed and am using and they removed the 3 additional receivers I've been wrongfully charged for since January *********'s the problem... DirecTV offered me a whopping $21 in reimbursement for the issue. That's absolutely unacceptable. I've paid over $900 in additional receiver fees since January 2020 that I should never have been charged for. Their reasoning for not offering any further reimbursement is that they were only made aware of the issue today. Don't you think I would have called sooner if I had caught it sooner?! Why would I want to pay extra money every month for absolutely nothing?!What I huge disappointment from a company I've given my hard earned money to for 21 years now. Multiple members of my family have DirecTV service as well. Maybe it's time we all find a new TV service that actually appreciates their customers.
Business Response
Date: 07/22/2025
AT&T has confirmed that the matter involves DirecTV services. Transferring complaint to be addressed by DirecTV.
Business Response
Date: 07/28/2025
DIRECTV contacted the consumer regarding a notice received from the Better Business Bureau. We investigated and added a 12-month promotional discount to address the disputed charges. DIRECTV provided contact information for additional questions,requests, and/or correspondence specific to the consumers concerns. The consumer indicated they were satisfied.
Customer Answer
Date: 07/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:07/21/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Have old Directv Stream account and cannot get the Directv customer service ******************** to reset or remove my email or account details. The old closed account is stuck on my **** profile which I cannot remove it from. Each time I call either companies customer service ********************, they point the blame at the other company and transfer me with no one taking responsibility for why I can't unlink these accounts.
Business Response
Date: 07/23/2025
DIRECTV's Office of the President contacted the consumer to address their concerns regarding a closed DIRECTV STREAM account that continued to appear on their billing profile. We successfully removed the inactive account from the consumers online profile.
Customer Answer
Date: 07/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ******
Initial Complaint
Date:07/21/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Direct TV has refused to render services but are taking my payments monthly. I have been requesting technical support dor over a week, the technician gave 2 failed diagnosis and the Direct tv representatives keep promising scheduled appointments but fail to show. I want a month refund and cancelation of useless service. They have not been helpful in trying to resolve this issue. I am a 100% disabled veteran and need help.
Business Response
Date: 07/29/2025
The DIRECTV Office of the President communicated with the consumer in response to the Better Business Bureau notice. We confirmed the technical issues were resolved on 7/22 and an adjustment was given for the time without service. The consumer was provided with our direct contact information for additional questions specific to this concern, and they expressed satisfaction with the resolution.
Customer Answer
Date: 07/29/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* ******
Initial Complaint
Date:07/21/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2 weeks ago the Direct tv satellite receiver had went out. Called direct tv support and requested repairs or replacement. After level 1 support diags showed had failed, was transferred to level 2 support which confirmed i needed a replacement receiver and informed me no need to return old receiver once I get replacement. Now I am getting mail from direct tv requesting return of old equipment.
Business Response
Date: 07/22/2025
DIRECTV's Office of the President contacted the consumer to address their concerns regarding equipment return notices. After reviewing the account and speaking with the consumer, we confirmed the faulty DIRECTV receiver does not need to be returned. We apologize for any confusion caused by the conflicting notices.
Customer Answer
Date: 07/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********
Initial Complaint
Date:07/20/2025
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Ordered Directv package and then changed mind and canceled within 10 minutes they had already taken money out of account and refused to refund me.
Business Response
Date: 07/21/2025
The DIRECTV Office of the President acknowledges the notice received from the Better Business Bureau. We provided the customer our response via email. We consider this matter closed.
Customer Answer
Date: 07/22/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ********
Initial Complaint
Date:07/18/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We signed a two-year contract with DirecTV on 8/8/2024. We were assured by the salesman that the price, including taxes, would be locked in at $99/month for two years. We have been billed $106.99/month for the last year. I thought maybe there were taxes he hadn't figured in, so I didn't dispute this $8 difference. We are now being billed $132.65. After spending two hours on the phone and then "chatting" with DirecTV, the customer service representatives tell me that some customers were not billed for a Regional Sports Fee of $15.99/month. They tell me that this was an error by DirecTV and now that DirecTV has discovered this error, it cannot be waived. DirecTV's website plainly states, "Have a DirecTV stream contract introductory order? You'll keep that discount until it expires." We should be billed $106.99/month until our two-year contract is up next August and not have to pay any more due to an error in billing on DirecTV's part. DirecTV should correct our billing to $106.99 total as before and credit the $15.99 RSF we have been charged on previous bills. In general, we have been pleased with DirecTV and would consider keeping it next August when our two-year contract expires if we can resolve this issue.
Business Response
Date: 07/21/2025
The DIRECTV Office of the President contacted the consumer to address their concerns regarding the *********************** (***) fee increase on their DIRECTV Stream billing. We explained *** fees are required for the DIRECTV CHOICE Packages and above. In consideration of any misinformation provided at the point of sale, we applied a monthly discount to offset the *** fee through August 2026.The consumer expressed satisfaction with the resolution.
Customer Answer
Date: 07/21/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ****
Initial Complaint
Date:07/18/2025
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had cancelled my services with Directv in January 7 2025. I made my final payment on February 27, 2025. I called that same day to confirm if that was my last payment because due to a payment issue in november 2024 I paid 2 times in february so i had to call them to confirm that would be my last payment. The agent I spoke with confirmed it was. Now 5 months later they are trying to add a chanrge on my account because according to them it was about the same dispute issue back in november of 2024, Which was already resolved with my last payment on 2/27/25. The issue in november was that i made 2 duplicate payments on November 2024. One was returned back to me in December due to the online glitch that took my payment twice. Now they want to go back and say that it was refunded again this year! I have checked my account and nothing was refunded. They are trying to add a charge and using a poor excuse for it. they don't know where else to get money out of me. My last bill was paid off already, I should not be receiving any more charges and they need to stop lying. I attached the billing statements where it shows my account was paid off. and something about a $2.22 credit which I don't know where it went because it wasn't sent to me. My billing statement with 0 balance and the 2 new ones that were recently made last month of an unknown $95.46 charge.
Business Response
Date: 07/24/2025
DIRECTV communicated with the consumer and resolved their concern by issuing an adjustment. The consumer indicated they were satisfied with the resolution.
Customer Answer
Date: 07/24/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******** ******

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