Complaints
This profile includes complaints for Fabletics's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 562 total complaints in the last 3 years.
- 234 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/23/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I usually love my experience with fabletics. I placed an order on 06/21/25, and it has now been one month and a day. I have not been provided any true tracking number with a legitimate location or shipping update. I have messaged two representatives and they will not refund my money. They continue to push out the projected delivery date because they themselves do not know where my order is. I spent $72 on clothing from this quote unquote designer work out brand, and I was not notified that there was an inventory shortage. Overall I'm just upset with the company for not notifying me that my order would be really late. Now I feel that my $72 was washed down the drain, and fabletics is allowing me to be on the hook for the price of clothing I will never receive.Business Response
Date: 07/24/2025
Hello ****,
Thank you for reaching out to us through the BBB. Were sorry to hear about your experience.
Due to ongoing transportation issues, some orders have experienced delays, and we regret that we fell short of your expectations. According to our records, your order was reshipped on 07/22/2025.
If theres anything else we can assist you with, please dont hesitate to let us know.Best,
*******
Initial Complaint
Date:07/21/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I saw some inexpensive shorts on ************************** on an instagram ad. I figured I give them a try so I placed an order for about $80 and I chose express shipping since I had a trip abroad a few dats later. I never received the items. When I was on vacation I saw another charge from fabletics for $59.95 . I got back home yesterday and started to look into this. I still haven't received my package that I ordered and the company signed me up for a "VIP program" for $59.95 per month (without my consent) . When I tried to cancel they were telling me that i'd get this and this coupon and discount of $20 for my next order. I don't think that my order ever existed and/or they never sent it so they carhed me about $140 without delivering anything and signing me up for a recurring fee. total scam and inappropiate business acumenBusiness Response
Date: 07/24/2025
Hello ****,
Thank you for reaching out to us through the BBB. We're sorry to hear that you were unhappy with your membership experience.
Our records show that you enrolled on 06/23/2025 after redeeming multiple New VIP offers. Before checkout, key details about how our VIP Membership works are clearly summarized in the shopping cart, and proceeding with your order requires agreement to our Terms and Conditions.
Your membership was successfully canceled on 07/21/2025. On that same day, we also processed a refund for both the membership credit charge and your initial order.
If there's anything more we can help with, please don't hesitate to let us know.
Best,*******
Initial Complaint
Date:07/21/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fabletics has dropped the ball one to many times logistically. Order placed June 21. Shipping label June 22. ****. No movement no tracking updates **** awaiting item. July ********************************************************** but they refused and said to wait a week. **** its end of the week, July 19 still no updates. Contacted chat -- "promise it's technical logistics issue will be worked out in a few hours" --- That is a bold faced lie. If they claim the package isn't lost then they could tell me exactly where the package is located -- but they can't they have no clue where it is clearly.Business Response
Date: 07/24/2025
Hello *******,
Thank you for reaching out to us through the BBB. Were sorry to hear about your experience.
Due to ongoing transportation issues, some orders have experienced extended delays, and we regret that we fell short of your expectations. According to our records, your order was refunded on 07/22/2025.
If theres anything else we can assist you with, please dont hesitate to let us know.Best,
*******
Initial Complaint
Date:07/21/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was enrolled in a VIP membership that I never agreed to for ***** per month. They debited my account on 7/19/25 without permission. I would like my money returned.Business Response
Date: 07/23/2025
Hello *******,
Thank you for contacting us through the BBB.
To clarify, the charge youre seeing is related to our VIP Membership. You were enrolled on 6/11/25 after redeeming several of our VIP introductory offers. Key details about how the VIP Membership works are presented in the shopping cart prior to checkout. To complete your order, you must agree to the terms and conditions of both the VIP Membership and our site.
As part of the program, members have the option to skip each month between the 1st and 5th. If a month is not skipped, a VIP Member Credit is issued, which can be applied to any item or two-piece outfit valued up to $100.
Weve now successfully canceled your membership, and you will not be charged moving forward. The credit on your account has also been refundedplease allow 5 to 7 business days for the refund to reflect on your original payment method.
If you have any further questions, were happy to help.Best,
*******
Initial Complaint
Date:07/18/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on June 20, 2025, for a set using my credit I had for my membership. Fabletics charges tarrifs and extra fees on top of that, which I paid. The order shipped on June 21, 2025, until this day there is no tracking available to my shipment. It is July 17, 2025. I have spoken to representative through their online chat and every time they tell me come back by a certain day, I then take my time and follow the time frame they give me to wait and go back and have to wait over 45 minutes just to connect to their chat with an agent. Ive also tried giving a call , they say the wait time is about an hour and 45 minutes but I never received a call back from the phone customer service. It says shipping will take 6-10 business days for standard shipping. Which would be July 4 if it shipped June 21, if we count July 4 as a holiday we can say July 7 for 10 business days. One representative told me to come back July 11 to find a solution and I did , they didnt help told me to wait more. Then another representative told me to wait an additional 7 business days from the 10 days which is July 16, I connect with a representative July 17 and they tell me to wait even longer, Ive asked for replacement items or to cancel my order as this is ridiculous.Business Response
Date: 07/23/2025
Hello *********,
Thank you for contacting us through the BBB. We're sorry to hear about your experience and apologize for the transportation issues and resulting delays.
Our records show that a reshipment was processed on 7/22/25. If you experience any further issues or need additional assistance, please dont hesitate to reach out.Best,
Natasha
Initial Complaint
Date:07/18/2025
Type:Delivery IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Placed order that was broken into 2 shipments by Fabletics. The first order was received incomplete. I contacted Fabletics and they sent a replacement that was received. The shipper provided image for proof of delivery.The 2nd shipment was not received. The shipper entered it was delivered, however provided no proof of delivery and cannot find the package in their system. I reached out to Fabletics and they refuse to refund. I reached out to the shipper and they refused to refund. No guarantee from either company was honored. Fabletics will not issue a refund. They simply took my money and provided me with no product.Business Response
Date: 07/23/2025
Hello ******,
Thank you for contacting us through the BBB. We're sorry to hear about your experience.
As outlined in our Terms of Service, the risk of loss and title for items purchased through our website or services transfers to the purchaser once the order is handed off to the carrier. Requests for replacements or account credits for items marked as delivered are subject to our internal investigation, and any adjustments are made at our discretion. In this case, the original order was confirmed delivered by the carrier, and a complimentary reshipment was already provided with delivery confirmation.
Additionally, our records show that a chargeback dispute has been filed for this order. While the dispute is under review, we are unable to take further action. Should the dispute be resolved in our favor, we will not be able to issue a refund and can only offer a reshipment of the item.
Please let us know if you have any further questions or concerns.Best,
*******
Initial Complaint
Date:07/18/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Fabletics has my expired credit card info saved and continues to charge it for their monthly membership fee. There is no option to delete my credit card info saved unless I delete my account. ******************** advertises international shipping, yet they ship my order with ground shipping, which I am unable to receive as I do not live in the contiguous Americas, and am therefore unable to receive my order. When I reach out to their customer service they offer to reship the items that are still in stock and refund the remaining balance to me in the form of store credit. Fabletics again ships my order out via ground shipping, which I am still unable to receive, so I again reach out to customer service and this just goes in circles. How can I use their store credit if I know I will never receive my order??? Why do they utilize ground shipping knowing it will not make it to the US territories? I would like the store credit they gave me to be returned by to my credit card.Business Response
Date: 07/22/2025
Hello *******,
Thank you for reaching out to us through the BBB. Were sorry to hear about your experience and appreciate you bringing it to our attention.
A refund of $76.95 has been issued to your original payment method for your initial order, and weve also refunded your June member credit billing. Please allow 57 business days for these refunds to reflect on your account.
We are currently looking into the delivery issue and value your feedback as we work to improve our service. If theres anything else we can assist you with, please dont hesitate to let us know.Best,
*******
Customer Answer
Date: 08/01/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Still, the fact that I received a refund, I believe is only due to the fact that I filed a complaint with the BBB. I still do not understand how they can advertise international shipping, yet ship via ground shipping.
Sincerely,
******* ******Initial Complaint
Date:07/18/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was a part of the VIP subscription service and when I wanted to cancel Id call the number. It was a digital solution service and when you click to cancel the service hangs up on you. Have been trying to cancel since 12/2024. Was subscribed with my ****** account. Filed a complaint with ****** and my dispute was dismissed. This ha been 8 months in the making trying each month to cancel being charged $69 each month. Total out of pocket money scammed was $552.Business Response
Date: 07/22/2025
Hello *****,
Thank you for contacting us through the BBB. We're sorry to hear that you were not satisfied with your membership experience.
Your membership has been successfully cancelled, and you will no longer be charged. Of the 8 credits on your account, 6 have been refunded electronicallyplease allow 5 to 7 business days for the funds to appear.
Regarding the remaining two credits:
-One falls outside the eligible timeframe for an electronic refund.
-The other was associated with a dispute that was resolved in our favor. Due to ******* restrictions following the dispute, we are unable to process an electronic refund for that credit.
However, we can issue a refund for both credits via check. The check will be delivered within 4 to 6 weeks. To proceed, please confirm the name and mailing address for the check.
If you have any further questions or need additional assistance, feel free to let us know.Best,
*******
Initial Complaint
Date:07/16/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In May I purchased shorts from Fabletics. Less than a month later I was charged again, more than the original purchase. I have reached out to the company numerous times, left messages for a call back and they have never called me back or tried to make it right. They did not have authorization to charge me again.Business Response
Date: 07/22/2025
Hello *******,
Thank you for contacting us through the BBB.
To clarify, the charges in question are related to our VIP Membership. You were enrolled on May 16, 2025, after redeeming several of our VIP introductory deals. Details about how the membership worksincluding billing and **** policiesare clearly outlined in your shopping cart before checkout. To complete the purchase, customers must agree to the terms and conditions of the VIP Membership and our website.
As part of the program, between the 1st and 5th of each month, members have the option to **** the month or be billed for a member credit. Each credit is valued at up to $100 and can be used toward any item or two-piece outfit. Credits remain valid for 12 months from the billing date.
Weve gone ahead and cancelled your membership, so you will not receive any further charges. Regarding the credit, our records show a chargeback dispute was filed and ultimately resolved in our favor. Due to restrictions placed by your bank, were unable to process an electronic refund. However, we can issue a refund via check, which typically arrives within 4 to 6 weeks.
If you'd like to proceed, please confirm the name and mailing address where the check should be sent.
Please dont hesitate to reach out if you have any further questions.Best,
*******
Initial Complaint
Date:07/16/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Company makes it impossible to cancel their $60/mo subscriptionBusiness Response
Date: 07/22/2025
Hello ******,
Thank you for contacting us through the BBB. We're sorry to hear that you were dissatisfied with your membership experience.
Our records show that the membership was cancelled on July 14, 2025. Seven of your credits were used on an order placed on July 13, 2025. Of the remaining three credits, two have already been refundedplease allow 5 to 7 business days for the refund to appear on your account.
Regarding the final credit, a chargeback dispute was filed and ultimately resolved in our favor. As a result, we are unable to issue an electronic refund due to restrictions placed by your bank. However, we can issue a refund via check, which typically takes 4 to 6 weeks to process and arrive.
If youd like to proceed, please confirm the name and mailing address you'd like the check sent to.
Feel free to reach out if you have any further questions or need additional assistance.Best,
*******
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