Complaints

This profile includes complaints for Fabletics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Fabletics

  800 Apollo St El Segundo, CA 90245-4701

  
• 

  Fabletics

  1155 Saint Louis Galleria Ste 2412 Saint Louis, MO 63117

• 

  Fabletics

  2126 Abbott Martin Rd STE 211 Nashville, TN 37215

• 

  Fabletics

  142 South Street Bloomington, MN 55425

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased leggings on July 15, 2024 from fabletics. I was signed up for a membership program without my knowledge and have been charged a monthly fee of $59.95 and $69.95 for almost a year. There are numerous forums and complaints about their deceptive practices. I used ****** to purchase the items and that is where fabletics has continued to charge me.

  Business Response

  Date: 07/17/2025

  Hello *****,

  Thank you for contacting us through the BBB. We're sorry to hear that you're unhappy with your membership.
  
  Our records show you enrolled after redeeming our 2 for $24 new VIP introductory offer. Key details about how the VIP Membership works are clearly outlined in your shopping cart before checkout, and proceeding with the purchase requires agreement to both our sites Terms & Conditions and the VIP Membership terms.
  
  Your membership was cancelled on 07/15/2025. Regarding your refund, we were only able to process a refund for 1 of the 12 credits billed, as chargeback disputes have been filed for the remaining charges. While these disputes are active, we are unable to issue any further refunds, as ****** blocks all transaction activity during the investigation process.
  
  Once the disputes are resolved, we will be able to assist you further. If the outcome is in our favor, any applicable refund will need to be issued via check due to system limitations.
  
  Please let us know if theres anything else we can help you with.

  Best,

  *******

• Initial Complaint

  Date:07/11/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered items 6/20. Items shipped 6/23. Items have not been delivered as of 7/10. **************** useless and would not reship but gave a $10 credit, which pales in comparison to the cost of the items. Refused to give a tracking number or update the shipping information of their website. Finally obtained a tracking number, and after following up, other ** agents deny having one is possible. This all is AFTER dealing with their scam pricing for VIP members. They would not honor advertised pricing until I contacted CS multiple times. After this, I'm done.

  Business Response

  Date: 07/16/2025

  Hello *******,

  Thank you for reaching out through the BBB. Were sorry to hear about your experience and appreciate your patience.
  
  Due to a transportation issue, we are currently experiencing some delays. However, our records show that your order has been reshipped and is scheduled to arrive on 07/18.
  
  If theres anything else we can assist you with, please dont hesitate to let us know.

  Best,

  *******

   

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *********

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to cancel my monthly subscription but they wont let me cancel it automatically and continue to put me on a queue. I have to speak with someone but I was able to sign up without having to speak to anyone.

  Business Response

  Date: 07/16/2025

  Hello ******,

  Thank you for reaching out through the BBB. Were sorry to hear about your experience and appreciate the opportunity to address your concerns.
  
  Our records confirm that your membership was canceled on 07/10/2025.
  
  If there's anything else we can assist you with, please dont hesitate to let us know.

  Best,

  *******

• Initial Complaint

  Date:07/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to report unauthorized charges made by Fabletics. In March, I made my first purchase from their website during a limited-time sale. My total order was $73.95 which I paid in installments through ******. I have attached proof of this transaction.Shortly after, I discovered two additional charges of $59.95 eachtotaling $119.9that I did not authorize. I did not sign up for any membership or subscription. I contacted my bank, and they are still investigating these charges. Klarna has not responded to my inquiries, and I have not received any ************* protect myself, I changed my debit card. However, I recently noticed another attempt to charge me the same amount ******** this point, I simply want a refund of the unauthorized charges and assurance that no further charges will be made to my account.Thank you for your time and assistance.

  Business Response

  Date: 07/16/2025

  Hello Pearlrose,

  Thank you for contacting us through the BBB.
  
  To clarify, the charges youre seeing are related to our VIP Membership program. You were enrolled on 03/14/2025 after redeeming one of our VIP introductory offers. Full details about how the VIP Membership works, including billing practices, are presented in the shopping cart prior to checkout. Enrollment requires agreement to our Terms and Conditions and Membership Policy before the order can be completed.
  
  As part of the program, members have the option between the 1st and 5th of each month to skip the month. If not skipped, a charge of $59.95 is applied, which converts into a member credit that can be used on any item or two-piece outfit valued up to $100.
  
  Our records show that billing attempts for the two most recent months were unsuccessful. The first two membership charges, however, were processed and later disputed via chargeback. As a result, we are currently unable to issue a refund while the disputes remain unresolved with your financial institution. Once the chargeback process is complete, and if the outcome is in our favor, any eligible refund can only be issued by check, due to account restrictions placed during the dispute.
  
  Please note that your membership has since been canceled, and you will no longer receive future charges.
  
  Let us know if you have any further questions or need additional assistance.

  Best,

  *******

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 06/20. On 06/23, I received an email stating that my order was on the way. According to your website, standard shipping takes 710 business days. As of today, 07/10, I still have not received my order.I called on 07/03 and spoke with a representative named ****** who apologized and told me I should receive my order by 07/09. I requested a refund at that time but was told it couldnt be issued because the order was on its way. So I waited.On 07/09, I called again and spoke with a representative named Bee. She informed me that there are issues with your third-party shipping vendor and that all orders are delayed. Once again, I requested a refund and was told it could not be processed.This situation is misleading. Your website clearly states 710 business days for standard shipping, but that timeline has not been met. There has also been no formal communication about the delay, and your representatives are unable to provide a clear estimate of when I will receive my order.The information that has been provided to me is not accurate. One representative said Ill get my order in Wednesday and another representative tells me theres a delay. I am again requesting a full refund for my order due to the delay and lack of communication.

  Business Response

  Date: 07/16/2025

  Hello *****,

  Thank you for reaching out through the BBB. We're sorry to hear about your experience and appreciate the opportunity to address your concerns.
  
  Our records show that a refund for your order was processed on 07/10/2025.
  
  If there's anything else we can assist you with, please dont hesitate to let us know.

  Best,

  *******

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Extremely deceptive marketing and SCAM-like practices. My daughter saw a deal advertised and sent me a link to her shopping cart. It was a good price, around $62.48. I paid for that order and I've since been charged $59.95 two months in a row for a VIP service we aren't using and never heard of. It was not noted in my shopping cart and we certainly didn't need a subscription for the ability to buy yoga pants or "unlock" extra deals. The $59.95 literally being charged and no product even sent, it's just a **** subscription club.

  Business Response

  Date: 07/15/2025

  Hello ****,

  Thank you for reaching out through the BBB.
  
  To clarify, this account was enrolled in our VIP Membership on May 27, 2025, after redeeming one of our introductory offers for new members. Important details about how the VIP Membership works are presented in the shopping cart prior to checkout. Enrollment also requires agreeing to our Terms and Conditions and those of our site.
  
  As a VIP Member, you have the option to skip the month or be charged a $59.95 membership credit. This credit can be used toward any item or two-piece set valued up to $100 and is valid for 12 months from the date of billing.
  
  Our records show that the membership was cancelled on July 8, 2025. One of the two membership credits was refunded on the same day. The remaining credit is currently tied to an active chargeback dispute, which prevents us from issuing a refund at this time. The final outcome of that dispute will be determined by your bank. If the dispute is resolved in our favor, please note that we will only be able to issue the refund via check, as our system will be blocked from processing further payments to your account.
  
  If you have any additional questions or need further assistance, please dont hesitate to reach out.

  Best,

  *******

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23570135
  
  I am rejecting this response because I only opened a dispute on the 2nd charge when your customer service *** refused to refund both charges for the VIP membership. Also, my daughter saw a deal and I made a purchase. If it said check a box for VIP membership I thought it was the typical mailing list type sign up. It CERTAINLY didnt say check here for a VIP $59.95 a month ongoing subscription service. It was 100% intentionally misleading and the dispute says to try and work it out with the seller which is why were here now at this point. 
  
  Sincerely,
  
  **** ******

  Business Response

  Date: 07/17/2025

  Hello ****,

  Thank you for your response. Our records indicate that the dispute was opened on 07/08/25 and was filed prior to your communication with our support team. At this time, we are unable to take any further action on the charge until ****** completes their review and shares the outcome with us.

  We appreciate your patience and understanding in the meantime.

  Best,

  *******

• Initial Complaint

  Date:07/09/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 2 charges one for $59.95 which is apparently a VIP monthy charge that I never signed up for from this company. The other is for $26.81 for 3 shirts I did order but never received. Ive contacted the company 3 times with no resolution

  Business Response

  Date: 07/15/2025

  Hello ***,

  Thank you for reaching out through the BBB. We're sorry to hear about your experience and appreciate the opportunity to address your concerns.
  
  To clarify, the $59.95 charge youre seeing is associated with our VIP Membership program. You were enrolled on June 22, 2025, after redeeming one of our new VIP introductory offers. Before completing checkout, key details about the VIP Membershipincluding how it worksare clearly outlined in your shopping cart, and enrollment requires agreeing to our Terms and Conditions.
  
  Our records show that your membership was cancelled on July 8, 2025, and a refund of $59.95 has been processed. Please allow 5 to 7 business days for the funds to appear on your original payment method.
  
  Due to current shipping delays, your order may still arrive even though it has already been refunded.
  
  If theres anything more we can assist you with, please dont hesitate to reach out.

  Best,

  *******

  Customer Answer

  Date: 07/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** *********

• Initial Complaint

  Date:07/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/7/25 Unable to reach and human beings and the ** chat assistant is not understanding or helpful. It's unbelievably difficult to get a customer service agent and they simply don't provide enough information or ability to use their ** chats to be effective. It's infuriating!

  Business Response

  Date: 07/15/2025

  Hello Angel,

  Thank you for reaching out to us through the BBB. We're sorry to hear about your experience and appreciate the opportunity to address your concerns.
  
  According to our records, your membership was cancelled on July 2, 2025, and your order was delivered on July 10, 2025. If theres anything further we can assist you with, please dont hesitate to let us know.

  Best,

  *******

• Initial Complaint

  Date:07/07/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was at the Louisville Derby Half Marathon packet pick up and purchased some clothing. I didn't realize I was signing up for a membership and have been charged $59.95 for May, June and July. I have no idea what I signed up under (email, etc.). I called customer service and they were not helpful and would not look me up based on the last four of my card or charge dates. This is unacceptable. I should not have to get a new debit card to stop this.Dates and amounts: (Pic of receipts from account are included) This is what shows in my account:5/15/25 6/11/25 7/6/25

  Business Response

  Date: 07/10/2025

  Hello *****,

  Thank you for reaching out through the Better Business Bureau.
  
  We understand your concerns regarding the membership charges. After reviewing our system, we found a total of 16 accounts associated with your information. One of these accounts has an active chargeback filed against all credit charges.
  
  At this time, we are unable to process any refunds until the chargeback is fully resolved by your financial institution. If the outcome is decided in our favor, we will be able to issue a refundbut only in the form of a mailed check, as the original payment method will remain blocked due to the chargeback.
  
  We appreciate your patience and understanding while this is being resolved. Please let us know if you have any additional questions or if we can assist further in the meantime.

  Best,

  *******

  Customer Answer

  Date: 07/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Complaint: 23563475
  I am not rejecting the offer of the refund, but I am questioning the method. My bank did not rule in my favor, so Fabletics should be able to issue me a refund on my card as it should not be blocked versus a mailed refund. 
  
  Please confirm if that is available - if not, mail me the refund and provide me the information of when it is issued or mailed.
  
  Thank you,
  *****
  
  
  
  
  Sincerely,
  
  ***** ******
  
  Sincerely,
  
  ***** ******

  Customer Answer

  Date: 07/17/2025

   
  Complaint: 23563475
  
  I am rejecting this response because:

  I am not rejecting the offer of the refund, but I am questioning the method. My bank did not rule in my favor, so Fabletics should be able to issue me a refund on my card as it should not be blocked versus a mailed refund. 
  
  
  Please confirm if that is available - if not, mail me the refund and provide me the information of when it is issued or mailed.
  
  
  Thank you,
  *****
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 07/22/2025

  Hello *****,

  Thank you for your response. As of July 12, 2025, the disputes have been resolved in our favor. Due to the chargebacks that were filed, the card used is now blocked on both ends, and were unable to process an electronic refund.
  
  We can issue a refund by check instead. To proceed, please confirm the name and mailing address where the check should be sent.

  Best,

  *******

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  Please forward the refund to:
  ***** ******
  ********************************************************
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for a membership and they gave me a credit but they never told me it expired. I went to use it and they said they couldnt honor it because I didnt use it sooner and also told me they couldnt add it back to my account. I paid for it so why should it expire? Now Im out 60 dollars and I dont even get the cheaper price that apparently only new members get. Why pay for a membership if you cant use the credit or even get the discount and have to pay full price

  Business Response

  Date: 07/10/2025

  Hello ******,

  Thank you for reaching out through the Better Business Bureau.
  
  To clarify, our Terms and Conditions were updated in 2021 to reflect that VIP Member Credits expire 12 months after the billing date. These updated terms were accepted on your account on 04/21/2024.
  
  As a courtesy, weve reinstated the credit to your account. It will remain available for use for the next 12 months.
  
  Please dont hesitate to reach out if there's anything else we can assist you with.

  Best,

  *******