Customer ReviewsforWestmore Beauty

My purchase of ********* Beauty Perfecter Coverage left me covered in hives and needing to seek medical attention and taking taking two days worth of antihistamine medication.*** made attempts to reach out to the company and forward a letter but no response. Its been over 1 week and still no one will speak with **** have live video from the time the package was open to me applying the product to my left arm. I am requesting reimbursement for medication and copay, pain and suffering with the embarrassment this event has caused me.

Dear *****,

Thank you for your review. We appreciate the time you have taken to let us know about your experience.

We regret to learn that you may have experienced a potential reaction with Westmore Beauty Perfecter Coverage as you have stated.  A Customer Specialist will be contacting you via the email address tied to this review within the next few business days to discuss your experience. It is of utmost importance to us that any potential reaction to this product is documented and addressed.

Unfortunately, we are unable to locate a Westmore Beauty order in your name with the information provided in your review which implies that you may have purchased the product from another retailer.  Westmore Beauty products are available through multiple retail stores, Amazon and QVC.  Purchases received from any authorized Westmore Beauty seller include a satisfaction guarantee. 
If you placed your order through our website, we would need the order number, as well as the name and full address where the shipments were sent. Your order number would be located on the order confirmation email you received. Once we receive this information, we will take immediate action on your behalf.  For issues regarding any purchases through our website, you can reach our **************** Team via the chat option on the website or by calling **************.  If you purchased from another seller, please contact that merchant directly for information regarding the satisfaction guarantee.

We go to great lengths to ensure the integrity and quality of our products. Please be aware however, that products purchased from unauthorized third-party sellers may be old, expired,outdated, tampered with, or counterfeit, and their quality and effects may be compromised. They may also be diluted or filled with unknown substances which can cause adverse reactions. Westmore Beauty will not be held accountable for products purchased from unauthorized third-party sellers.  Thank you for your understanding in this matter. 

Sincerely,

****************
Contact Center Operations Director

the makeup isnt good, the quality and videos they advertise is nothing like what you get. not to mention if u get a subscription and want to return something they dont want to send your a free label. they made me struggle so much to get a label, until i could no longer return the package because it passed the return date when over their virtual chat they kept telling me they were extending the date until i was able to receive a return by mail, not electronically. all this for me to call and they said oh that was just misunderstanding from the last representative not to mention i had already canceled my subscription and they said they were still going to send a next shipment in may??? i dont want anything else from this brand. $80 dollars for something i didnt want crazy

Dear ******,

Thank you for your review. We appreciate the time you have taken to let us know about your experience.

Our records reflect that you enrolled online for automatic shipments of Westmore Beauty on 10/18/23.  Your initial order was shipped the following day.  On 11/17/23, your first replenishment shipment was sent as scheduled.

Also on 11/17, we received your LiveChat request to cancel.  Our records reflect that you instead accepted an offer to postpone your future shipments until 4/30/24.  Your request for a return label to return the order in transit was submitted as a courtesy.   We regret to learn that you were misinformed that the return label would be delivered via **** instead of through email; also,that request was incorrectly processed and that a return label was not issued at this time.  We apologize for any frustration or confusion this may have caused. When you contacted us 1/29/24 the 60-day Money Back Guarantee was extended, and a return label was emailed to the address on file 1/31 as requested.

Per your request 3/1/24, your account was cancelled.  You informed us that you had not yet returned your 2nd shipment and were advised that the *** had now expired.

Although you have not returned your 2nd shipment as a gesture of goodwill a refund has been issued.  Please allow 3 -5 business days for the funds to post.  We appreciate your feedback about your experience, as we strive to provide only the highest quality products and service.

Your Westmore Beauty account remains closed, with nothing further to be shipped or billed.

Sincerely,

****************
Contact Center Operations Director

zero stars! I ordered from them and 10 days later the product didn't arrive. I reached out to the company about the order and sent me a tracking number. The tracking number was **** but it said that Westmore never dropped off a package. I continued checking for another week and still it wasn't mailed. Fortunately I bought it through Paypal and filed a complaint through them and asked for a refund. ****** was able to get my money back a week later. Never will I ever purchase from this company again. It seems like a sham operation.

Dear ****,

Thank you for your review. We appreciate the time you have taken to let us know about your experience.
We regret to learn about the delay in expected delivery of your Westmore Beauty order.  Our records reflect that the order was processed for delivery on 1/17/24 when received.  Orders are initial picked up by *** who delivers them to a regional **** facility to be delivered to the customer.  Per *** and **** tracking information the shipment was delivered to you on February 5th. We have not yet determined what cause this longer than normal delivery time.   We received the payment reversal/chargeback from PayPal and accepted it as a way to refund you for this shipment and apologize for any inconvenience which may have resulted from the delay.
We appreciate your feedback about your experience, as we strive to provide only the highest quality products and service.

Sincerely,

****************
Contact Center Operations Director

They always claim that people decline their offer for an replacement order and they don't have an email because they are scammers. They don't care because they blew up on tikTok. They will give $1000 of free full size products to influencers that have made it big than give it to either paying customers or someone trying to become in influencer

Dear *****,
Thank you for your review. We appreciate the time you have taken to let us know about your experience.
Our records reflect that you have visited our website yet never placed/completed an initial order.  We have many customers who take advantage of our Money Back Guarantee and accept the offer of replacements instead of a refund.   Also, free gifts are offered to our active customers as well for a variety of reasons.  Please keep in mind that the reviews and complaints that the Better Business Bureau receives are from a very small portion of our customers. Happy customers generally do not leave any kind of reviews regarding their experience.  
Decisions regarding influencers on social media reviewing our products are made by our Corporate PR department not the customer service team.
If you have additional questions, you can reach our customer service team by the chat link on our website, sending an email to ************************************ or calling ************** between 9am-8pm EST M-F.
We appreciate your feedback, as we strive to provide only the highest quality products and service.  

Sincerely,

****************
Contact Center Operations Director

They gave no response about my order and the tracking info is unhelpful. And still no product. This needs to come with a disclaimer for how bad the customer service and products are. Wish I could leave zero stars.

Dear ****,

Thank you for your review. We appreciate the time you have taken to let us know about your experience.

Our records reflect that you purchased our Westmore Beauty Body Coverage Perfector online 9/17/23.  Your initial order was shipped 9/18.  A shipping confirmation email (with **** tracking) was sent to the address provided with your order.  As **** delivery times can vary due to circumstances outside our control, we do ask that customers allow 7 10 business days for a shipment to be delivered.

On 9/25, per your email inquiry, the tracking number was provided, and you were advised that per **** the order was to be delivered that day.  Also, via your social media post later the same day you informed us that you could not use what was received.  Our records indicate that you decline the offer of a replacement.  As a courtesy a pre-paid return label was issued, and a refund processed prior to the receipt of your return.  

We appreciate your feedback about your experience, as we strive to provide only the highest quality products and service.  Please rest assured that your experience has been reviewed and will be used to improve our service moving forward.

Sincerely,

****************
Contact Center Operations Director

The product provides no results whatsoever. If you chose auto ship - you cannot get this stopped and your money back. I spent 3 hours "chatting" with their customer service. they dont try to help they try to keep you from canceling the order and account. I had to report them as fraud with my credit card company and get my money

Dear ****,

Thank you for your review. We appreciate the time you have taken to let us know about your experience.

Our records reflect that you enrolled online for automatic shipments of Westmore Beauty on 6/27/23.  Your initial order was shipped the same day.

On 8/26, your 2nd shipment began processing for delivery as scheduled. We received a payment authorization from the credit card on file at this time.  Also on 8/26, per your Live Chat request your account was cancelled. We regret that you were incorrectly advised that the 2nd shipment could be cancelled also, since orders already processed at the time of cancelation cannot be stopped and will be shipped. The order was sent; the payment was finalized on 8/28.  We apologize for any inconvenience which resulted. Please rest assured that your experience has been reviewed and will be used to improve our service moving forward.
 
On 8/31 we attempted to process your refund as a courtesy prior to your return being received but the refund was declined by your credit card due to a dispute in process.   On 9/5 per **** tracking information, you refused your 2nd shipment.  Your financial institution notified us of a chargeback on 9/6 for this shipment.  The chargeback/payment reversal was accepted as a way to refund your 2nd shipment.

We regret to learn that you found the cancellation process difficult. We do want to ensure members are aware of all of their options and benefits available with our flexible membership program, as auto-delivery is a convenient and affordable way to purchase our products; additionally, we want to ensure that customers are able to clarify any questions at the time cancellation is processed. We appreciate your feedback about your experience, as we strive to provide only the highest quality products and service.

Your Westmore Beauty account remains closed, with nothing further to be shipped or billed.

Sincerely,

****************
Contact Center Operations Director

Ive yet to see my product and have not received a shipping email with any sort of tracking data even though Ive waited longer than their promised 5-8 business days. I tried chat several times to get help. It kept crashing and I never did get someone to help me with my order. When you try to login to their site it wont let you. Chat said their site is under construction. There is no way to access my account to cancel my subscription. Im hoping they will reply to this. I regret ordering and would like to cancel my subscription and get a refund for my order.

Dear ***,

Thank you for your review. We appreciate the time you have taken to let us know about your experience.

Our records reflect that you enrolled online for automatic shipments of Westmore Beauty on 7/14/23.  Your initial order was shipped 7/17.

We regret to learn that your order did not reach you.  ******** tracking information it appears it reached your local **** facility 7/24 but was never delivered to your address.  We apologize for any inconvenience this may have caused.

Per your request your subscription was cancelled on 7/29.  A complementary replacement order was sent 8/18/23 but again per **** the replacement (like the initial order) left your local **** facility but does not show as delivered.  As a gesture of goodwill, a refund was issued 8/18 for your initial order.

We appreciate your feedback about your experience, as we strive to provide only the highest quality products and service.  Please rest assured that your experience has been reviewed and will be used to improve our service moving forward.

Sincerely,

****************
Contact Center Operations Director

Wish I could put no stars. They LIE about the quality of their products. The body illuminator they sell transfers onto chairs clothing any thing it touches really. And does not cover the way they claim it does.

I have attempted to contact them via instagram and chat. They dont answer the phone and dont have an email address. I submitted my order over 2 weeks ago 6/13 and there has been no communication or movement since then. Despite their website saying orders take 5-8 days. If I dont get a response soon Ill have to go through my bank.

Dear ******, Thank you for your review. We appreciate the time you have taken to let us know about your experience. Our records reflect that you placed your Westmore Beauty order online on 6/13, but due to an unexpected inventory shortage, the shipment of your order was delayed. We apologize for any inconvenience this may have caused. Our records reflect that per your email inquiry received on 6/30, you were informed that the order was in processing for shipment at that time; tracking information reflects that your order was delivered on 7/8. Please be advised that our records do not reflect any calls have been received from the phone number provided with your order, nor any other contact received in reference to your account before 6/30. We regret if you experienced any difficulty contacting us via any the phone, chat, or email options provided, as they have been regularly tested without issue. We appreciate your feedback about your experience, as we strive to provide only the highest quality products and service. Please rest assured that your experience has been fully reviewed and will be used to improve our services moving forward. You have no Westmore Beauty subscription, so nothing further will be shipped or billed.Sincerely,****************Contact Center Operations Director