Business ProfileforWestmore Beauty

My purchase of ********* Beauty Perfecter Coverage left me covered in hives and needing to seek medical attention and taking taking two days worth of antihistamine medication.*** made attempts to reach out to the company and forward a letter but no response. Its been over 1 week and still no one will speak with **** have live video from the time the package was open to me applying the product to my left arm. I am requesting reimbursement for medication and copay, pain and suffering with the embarrassment this event has caused me.

Dear *****,

Thank you for your review. We appreciate the time you have taken to let us know about your experience.

We regret to learn that you may have experienced a potential reaction with Westmore Beauty Perfecter Coverage as you have stated.  A Customer Specialist will be contacting you via the email address tied to this review within the next few business days to discuss your experience. It is of utmost importance to us that any potential reaction to this product is documented and addressed.

Unfortunately, we are unable to locate a Westmore Beauty order in your name with the information provided in your review which implies that you may have purchased the product from another retailer.  Westmore Beauty products are available through multiple retail stores, Amazon and QVC.  Purchases received from any authorized Westmore Beauty seller include a satisfaction guarantee. 
If you placed your order through our website, we would need the order number, as well as the name and full address where the shipments were sent. Your order number would be located on the order confirmation email you received. Once we receive this information, we will take immediate action on your behalf.  For issues regarding any purchases through our website, you can reach our **************** Team via the chat option on the website or by calling **************.  If you purchased from another seller, please contact that merchant directly for information regarding the satisfaction guarantee.

We go to great lengths to ensure the integrity and quality of our products. Please be aware however, that products purchased from unauthorized third-party sellers may be old, expired,outdated, tampered with, or counterfeit, and their quality and effects may be compromised. They may also be diluted or filled with unknown substances which can cause adverse reactions. Westmore Beauty will not be held accountable for products purchased from unauthorized third-party sellers.  Thank you for your understanding in this matter. 

Sincerely,

****************
Contact Center Operations Director