Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Initial meeting with salesman 8/25/2022 Agreement signed 9/14/2022 Initial deposit paid 10/6/2022 Work planned to start in December 2022 Called in December and despite the contractual timeline, was told work would begin in January ************** again and was told project will begin on February 6, 2023 On day supposed to start, no one showed, called and was told they were running late.Told them they had to be complete by Thursday as we were leaving on vacation Solar Tech told me on Wednesday they would not be complete so we agreed to allow them to work while we were away Thursday evening I started receiving alerts from my security cameras, alarm system, and WiFi that power was off, called salesman and Solar Tech support, turns out the crew had left the house breakers on when re-energizing the system from the grid which resulted in a surge Solar system still not complete at this time. Field supervisor audited system and found that panels were installed crooked, not level, and with wires touching the roof ************ called off and new crew assigned to project Solar panel/generation complete in March 2023 Battery storage unable to be provisioned 5/17/2023: After wires replaced three times and the PVS6 unit was replaced once, the manufacturer (SunPower) engaged their software engineering team who installed a script that rebooted the entire system every few minutes, to try and identify the error. One battery also needed to be replaced.5/30/2023: Batteries still not working, continued troubleshooting System fully operational (generation and storage) in June 2023 November 2023 - February 2024 the storage system offline January 2025 battery storage system went offline again and has remained offline despite multiple on-site service visits and many over-the-phone troubleshooting sessions April 2025 monitoring control unit went offline, now unable to determine if the system is generating power, and the batteries are still offline

  

  Business Response

  Date: 05/01/2025

  Hello, we have been in contact with this homeowner and are working with all parties involved to get this issue taken care of. 

  Customer Answer

  Date: 05/01/2025

  Solar Tech is not working with me on a resolution. They have not contacted me since I initiated contact on April 8th, and even when they did, they had no plan to rectify the situation. The last time I spoke with anyone at Solar Tech, there was no discussion of any type of resolution. In fact, I asked them during that call to contact me to discuss removing the non-working system, and never heard back. I also engaged the salesperson who sold me the system and did not hear back either. The system has now been down for four months.

  

  Business Response

  Date: 05/12/2025

  We are working with **** to find a solution. 

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Leased solar panels and battery option through Solar Tech 9/8/23 Installed on 1/24 and Batteries could not be commissioned and did not work properly. Could not get the. Batteries to work properly until 11/24. On 1/25 batteries failed again and have not worked since. During this time the company that solar tech guaranteed us to be the best out there, went bankrupt and their products are not available to solar tech. Solar tech refused to replace the batteries with another brand that is available. Solar tech stated that the warranty is through ********* now Sun strong and their hands are tied. Both companies are difficult to get in touch with by phone. ********* does not offer a solution.

  

  Business Response

  Date: 04/09/2025

  Dear Ms. ***** and BBB,
  Thank you for bringing this to our attention. We understand the frustration and regret the ongoing issues with your battery system. While the product is covered under a third-party warranty, we are actively working with the provider to push for a resolution.
  A member of our team will be reaching out to you directly to help move this forward and find a solution.
  Sincerely,
  Solar Tech Customer Support

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, went into contract with Solar tech a little bit over a year ago for solar power to my home with the understanding the back up battery would power the house after the sun went down. To date this has only happened once for a couple of hours where the battery worked with multiple emails and techs coming out with no response, lack of communication or follow up. Racking up my electric bill more than it should be.

  

  Business Response

  Date: 02/19/2025

  Thank you for your response, we are looking into this and will get back to you. 

  Customer Answer

  Date: 02/19/2025

  This is the same response I have received day in and day out with no resolve. 

  

  Business Response

  Date: 04/15/2025

  From Service Manager.

   

  Hi ******
  
  Danny was on site at **** ****’s house yesterday.
  
  He simulated a power outage and everything is working fine.
  
  The battery has now been reporting for over a week with no alerts.
  
  I called him today and left a message on the voicemail advising him of this and that I will follow up with him on Monday as well..
  
  Thank you so much,

  Customer Answer

  Date: 04/16/2025

  battery only works for a limit of 3 to 4 days before it stops working again. I tried attaching a screenshot but it would not upload. 
  

  ****

• Initial Complaint

  Date:08/15/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had panels and batteries installed February 2024. Initially had issues with micro inverters and they replaced one but did not take care of the issue. One panel is still not working. I have contacted them a number of times telling them the one panel still does not work and they are ignoring my emails.

  

  Business Response

  Date: 08/22/2024

  Thank you for Reaching out to Solar Tech. We are working with the Manufacture to get the single panel replaced. We have spoken with Mr* ******* and we have a game plan to get this resolved.

  We have a case number with Solaria (Solaria Tech Support Request #********* and Enphase to get this resolved. Even though working with third Party manufactures, Solar Tech continues to reach out to them to get this resolved.

  The process is taking longer than anticipated.

   

  Customer Answer

  Date: 08/24/2024

  SolarTech has contacted me regarding replacing the solar panel.  I’m good with them replacing the defective solar panel. I still expect some compensation for the loss of solar production from the panel, savings on my energy bill, (selling energy to SDG&E during the day) and needing to utilize the grid (buy electricity from SDG&E at night) due to the loss of energy production to my back up batteries. So I am waiting for Solar Tech to address the 6 months of lost use of the panel not working.

  

  Business Response

  Date: 12/12/2024

  Hello there,

  I just spoke to ****** ****** and he is more than satisfied with his system and the resolution. He told me to go ahead and close it but I told him he may need to do something. 

  What exactly do you need him to do? 

  His number and email:

  ***** ********
  
  **********************

  Customer Answer

  Date: 12/16/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  ****** ******
  
  
  
   
  

• Initial Complaint

  Date:11/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed contract march 2023. Was schedule for july installation power panel upgrade.Showed up September [mid] (email was sent night before that they would be here in the am.SDGE and panel installers bright and early were here, no electricians.SDGE waited for 2 hours the guy was ready to reconnect and 2 guys showed ** in flip flops and shorts saying everything was wrong its not going tow ork ect.... ect..... ect...... stared right at me and said if the panel is going to be replaced we have to tear out your wall inside (not true) and looked half hung over.... so now end of November and still no solarpower or even a phone call or email. And the orginal deal of replacing the panel.has turned i to a half way job of sticking a metal box to the side of my house.....Another quality group in **********.

  

  Business Response

  Date: 12/12/2023

  Thank you for your review.  We apologize for the lack of professionalism on behalf of ***************.  We are working with the utility company to find a solution to the existing problem of the location of the MSP.  

• Initial Complaint

  Date:10/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solartech installed panels and had to make modifications to my roof. The leak is directly under the roofing/solar installation. This is the second time to leak after heavy rains. The first time, Solartech came out and supposedly fixed. Disappointed to have to go thru this process again. In mid Sept another person came out to inspect and noted, "I will be scheduling a crew to come out and lift a couple modules and fix a couple lags. We will seal everything and preform a water test." Still no response or action since.

  

  Business Response

  Date: 06/04/2024

  Solartech contacted ************************ in Oct to schedule the repairs to his roof. On Oct 11th, on Solartech 1^st visit we discovered the cause of the leak. On Oct 19th, Solartech returned and repaired the roof.

  
  

  Since the repair we have not had any calls about any roof leaks in **************************** home.

  
  

  We closed this claim back in Oct. With ************************. Sorry I did not respond to the BBB.

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  they are failing to warrant there product. **** trying to get them to repair my panels for more than a year. the most i received was two inverters for the panels. shipped to my house after threatening to contact a attorney. these panels are under warranty and are not working.

  

  Business Response

  Date: 08/03/2023

  We reached out to this client.  We do not have record of him.  The client said he used Green Solar Technologies, in North Hollywood - **********************************************************; This client said he is in ************ and the solar panels were shipped to him.  We do not ship solar panels to clients.  This is not our client and we let him know that as well.

  Customer Answer

  Date: 08/03/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:01/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2017 a solar rep with sun power/solar tech presented me with a lease deal for solar panels. He explained the existing solar panels that were owned were no longer in business or able to be serviced but that he could set up a great system that would be beneficial and cost effective for family of 5. Not once was I recommended to inspect or prep the roof after the removal of old solar panels and placement of new panels. Since 2017 we have only 3 months of a positive electric bill, I had asked in 2018, and *************************************** good working condition as we werent making anything to show the positive outcomes of solar, was told it was functioning and no one had an explanation of why we arent producing what was promised.now we have begun to have issues surrounding the panels, there was a leak in Nov 2022 that was repaired near the solar panel, and now Dec 2022 we have a second leak. Thursday Dec 29th water was visible in my ceiling, I immediately phoned a roofer, as well as solar tech, only to be told that someone would get back to me in 72 hours to schedule removal of the solar panels so the roofer could do his job. Seeing as this is now the second leak, and several roofers that have come out all stated that the roof should have been prepped and inspected for solar especially considering old panels were removed and the age of the roof in 2017 that the decision to replace the entire roof was made to avoid anymore need to deal with solar tech. Solar tech eventually sent an email late that day with an absurd invoice cost for removal and replacement, my spouse decided to now step in. He has left emails and voicemails to service manager and his supervisor and several voicemails since Dec 29 all unreturned and not responded too. We are unable to have roofer begin work, and there is still water standing in my ceiling, they are also fully aware since Dec 29th that our area has been heavily affected by rain. As of Jan 2 water is still standing in my home.

  

  Business Response

  Date: 01/10/2023

  We understand the frustration with having roof leaks. When SolarTech originally was contracted to install your solar in 2017, SolarTech came out in Sept 2017 and evaluated where the solar was going to be installed. SolarTech deemed the roof to be in good shape.This was 5 years ago. Over the last 5 years we have not had any communication about roof leaks until recently. We came out and evaluated the roof with your roofer and it was indicated that the roof leak was not related to the Solar installation. Now that your roofer has indicated that you should get your paper replaced you would like the solar to be removed.  Regarding the whole roof, we can give you a price to replace the whole roof, but are not liable for the replacement as your roofer indicated.
  
  The standard cost to remove and replace is $295 per panel. This covers the truck rolls, Labor, materials to remove the solar down to the flashings, to replace the flashings for the roofer, and to reinstall the equipment back on the roof.
  
  I understand this is a large cost to cover. I can discount the cost down to $210 a panel if the roofer can use the existing flashing.
  
  The new total would be 22*$210=$4620.
  
  Please let us know if this works for you.
  
  ****** response 1-10-23:
  The panels have been removed already and the leak has been fixed. I appreciate your expeditious response however I will no longer require any services from you or your staff from Solar Tech.
  
  Best regards
  -*****

  Customer Answer

  Date: 01/12/2023

  The response is unacceptable, due to the length of time it took For business to respond to emergent issue. They were left two emails, numerous phone Messages since December 29th with them all being not responded to by solar tech and or solar power. They were aware the necessity for prompt communication and removal as the rains in ********* have been endless and heavy. The delay in communication by solar power and solar tech led to unnecessary extra water damage to the interior of home. I am requesting contract to be terminated immediately due to damages to home and lack of customer support, and or communication. 
  The response received from solar tech wasnt until Tuesday Jan 10th and the initial customer concern began Dec. 29th. It was not until Jan 10th that solar tech responded, only because of the original BBB report filed. 

  

  Business Response

  Date: 01/19/2023

  The emergent issue was not SolarTechs responsibility as described in our original response, your roof leaks were not caused by the solar installation.  If you would like to terminate your contract you will need to contact SunPower as they are the lessee. You can call ************.

• Initial Complaint

  Date:11/16/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Don't rely on your sales rep to do what they say at SolarTech, sadly I got BAIT AND SWITCHED and was horribly embarrassed in the process !! ! No one at the company can adequately address this...I did not do my own research but instead relied on the recommendation of a good friend who is an Engineer. He told me he did a lot of research a few years earlier and chose SolarTech over Tesla for his solar install. The problem is the sales promises and accountability and unfortunately ***** was plenty of one but very little of the other. My rep ***************** came to my home and we signed a deal in December of 2021. He informed me that if I signed before the end of December that I would get a $1,000.00 gift card after the project was complete. I informed him very clearly and he put into his notes that my friend, a former customer, had referred me. He confirmed that they give a $500 referral fee to the referrer and it was fine by him since the $ comes from the manufacturer. I told him I was only meeting with him because of my friend's referral and that it saved him from me shopping his price. Everyone was pleased. I signed later that week and provided my deposit.So... the install takes place, took a bit longer than expected and ***** was an add on fee or two for minor things, and I was pleased enough through the process. I made my final payment on the project back in March of 2022. **** was ***** to collect in person. In May I emailed him asking about the 1K for me and the $500 for my friend ****. I had to follow up several times and finally heard back:5/20/2022 ****pm Hi ****,Sorry for the delayed reply, I was waiting for confirmation from the office on how your lead was procured. When I put in the request for the referral fee to be paid to your friend, our marketing department said that your lead was provided to us directly from SunPower. We pay them $500 per lead. They said that if **** ##### referred you to SunPower, he would contact SunPower for a referral fee for them. I'm sorry my friend, I have it noted from the start that you said **** ##### referred you to us. Our accounting department confirmed that we paid SunPower for your lead. I apologize for the disappointment, but all may not be lost if **** reached out to ******** directly and explains that he referred you to them and you confirm, they may pay him a fee. Regarding the $1,000 cash back to you, that takes 3-4 weeks from the date that the last payment was received. You should be receiving it soon. I'll follow up with the office on it.Please reply or call me with any questions. Thanks, **** _____Well, suffice to say this was unacceptable. I mean every time I had checked in with SolarTech they had confirmed verbally and in writing that they have flagged the account for my friend's referral. Even worse I had told my friend about the referral fee he would be getting way back when I inked the contract in December! What had gone from a good thing between friends had now become a source of total embarrassment based on SolarTech trying to weasel out of their promise... NO THANK YOU SOLARTECH!**** tried to follow the route specified that he should NOT have had to invest his time on, and he got STIFFED. Did you know that the referral fee has been boosted to $750 on SolarTech's website?? AND It says : You do NOT have to be SolarTech customer to refer!SCAM!I had to chase them for the gift card until October, 6 months more than the 3-4 weeks they said from my March final payment **** ghosted me after I replied to him about how unacceptable his reply was back in May.I chased through others in customer service at ******************** (Emerald ***** is very nice) but I don't trust them to do what they say...What ***** is I am not unhappy with my solar, but yet here I am feeling I have no choice but to share these facts since no one at SolarTech cares enough or is empowered enough to do the right thing and pay my friend. What a bummer...

  

  Business Response

  Date: 11/17/2022

  We thank you for your review. We have the full referral reward details available on our website explaining the process. SunPower also has a similar page on their website explaining their process.    SunPower has their own referral program of $100 per lead.  You are correct that you dont have to be a customer to earn rewards. As it states on our website SolarTech must receive receipt of new customer information submitted through the SolarTech app prior to contract signing.   We understand you were referred by your friend, the lead was provided to us by *********  Regarding your rebate, we see in the SunPower portal it is approved and should be coming to you if not already provided.

  Customer Answer

  Date: 11/17/2022

  I am thoroughly disappointed with your response and reject it.  A competent and honorable small business would stand behind their salespeople's promises and not try to weasel out of obligations on technicalities. 

  That is your decision.  I shall share the facts and my interpretation of your ethics more broadly until such time as someone at your organization decides to do the right thing.  I may pay the $500 to my friend myself.  If you all ever decide to do the right thing he will let me know and pay me back, I am sure.   

  I am pretty surprised that saving the $500 promised is worth more than your reputation,  I guess times must be tough and I am sorry to hear it.  

  *************************

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid SolarTech $17,000 to install a solar array of 15 panels in 2016. In June 2021 SolarTech repaired (under warranty) the systems JBOX, which connects the solar array with the grid. Shortly thereafter, one of the panels began to generate less power over time. SolarTech stated that the panels microinverter was bad and that the part itself was covered under warranty but wed have to pay the $125 labor to replace it. On 11/8/21 SolarTech employees replaced the microinverter and told us that although they had replaced the microinverter, they had to turn the panel off because the panel glass was shattered (pictures of shattered panel was provided)! When we asked when SolarTech would replace the panel, they stated that was not their responsibility and that they would open a warranty request with the manufacturer, **.We we were cc'd and forwarded strings of emails between SolarTech and ** and ** refused to warranty and replace the solar panel because they said that SolarTech installed the panel clamps improperly (too tight, causing the glass to crack). Essentially, SolarTech is putting us in the middle of their dispute with **. So SolarTech continues to claim that it's our responsibility to purchase a replacement panel.Only SolarTech employees have been on our roof since the installation of the solar panels and refused to consider the possibility that one of their technicians might have accidentally damaged the panel while working on the system. Additionally, why would SolarTech charge us for labor of replacing the bad micro-inverter if the panel itself was already shattered (the microinverter was replaced on the day they told us the panel was shattered)?Regardless of where the blame lies, our contract is with SolarTech, which gave us a written warranty of 25-year parts and labor on construction and installation. Clearly, the panels are the most expensive component, so the idea that they are not covered would make the warranty pretty worthless.

  

  Business Response

  Date: 09/07/2022

  We have been in contact with *** and are working with him and the manufacturer to get a replacement panel that will work with his system and micro inverters.  The panels we have now are newer and more ***** so the manufacturer is trying to locate a panel that will work for him.  SolarTech only has a labor warranty, that is all our contract has ever stated.  We do not cover the panels, the manufacturer does and we are working on a solution for *** to have the panel replaced.

  Customer Answer

  Date: 09/10/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution satisfactory as long as the business follows through with what they have said they will do.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************
  
   
  

  Customer Answer

  Date: 10/11/2022

  I just wanted to follow up on my original complaint with BBB.  Although SolarTech agreed to supply a compatible solar panel, their efforts at finding a panel appear to have been minimal over the last month.  I have checked with them once (since their original agreement from early September to replace the panel), and they told me they have not heard back from their Supplier (LG).  I would like to keep this complaint open as "unresolved" until they have actually supplied and installed a compatible solar panel for they one that is damaged.