Customer ReviewsforSolar Tech Energy Systems Inc

They caused me to have ISSUES WITH THE COUNTY!I contacted Solar Tech to install solar panels on my home. The installers showed up and began working on the installation. This project was unique and somewhat complex. It took Solar Tech a long time to complete the install, they had issues with inspections and even had to remove the original installation team and swap them out for a more experienced one. It was incredibly annoying dealing with the delays but I could get over it.The issue I have is when the project manager informed me that San Diego County would not allow ** to activate the system. This was incredibly confusing and after some time I was able to determine the issue. It seemed that Solar Tech had submitted erroneous information to both SDGE and San Diego County. Solar Tech had listed my garage and shed as existing ADUs. The County believing the information submitted by Solar Tech to be true and correct advised they would not allow further work until permits were pulled for the illegal ADUs. This caused alarm as no modifications had been made to the garage or shed. The shed was actively being used for storage and the garage was being used as our home gym. The Solar installation was the first part of a process to add additional units later on.It took a tremendous amount of my own time to attempt to clarify the issue. I got sick of fighting with San Diego County and hired a lawyer. The laywer was able to clear the matter and the system went live. When I attempted to be reimbursed for some or all of my laywer fees by Solar Tech I was ignored.People have misunderstands all the time however this is clear cut that Solar Tech messed up. If you dont believe me look at the photos below.

Thank you for reiterating your complaints through the BBB as you have with the **** and against our insurance bond. Both complaints were resolved, SolarTech responded in a timely manner to the county to get the issues correct and to you to resolve your complaint.

Read what ********** said in his review, because weve also been experiencing problem after problem and numerous delays in getting our solar panels installed PROPERLY. It is also nearly impossible to get anyone to return our calls. Theyve collected $33,000 from ** and our second and latest inspection from the city revealed it failed on two very important issues, the panels were NOT installed properly. Now they have to replan the project for all of the panels (cant get anyone to tell ** how long that will take) and then the electrical panel installation was not done per plan and the plan has to be remade. We started this process at the beginning of Nov 2022its May 2023. Summer is around the corner and NO solar panels. Additionally, when redoing the panel it shorted something so that one of our Ecobee thermostats no longer works, the screen is black and weve been unable to restart it at all. These were just installed last September 2022. I asked them not to process our third payment of $16,000 since the inspection failed, but the only response I received from ********** was she forwarded my request to management, but she has not said who in management she forwarded it to and she has not responded to any of my emails not voice messages. According to her this payment was due now because it is due upon substantial completion of equipment and/or materials installed. However, according to ********** law, Substantial completion is the point in a construction project in which the contemplated premises have been completed to point where the owner can move in and use the premises for their intended purposes. Since this is not about us living here, it means the solar panels should be ready and functional, which sadly they are not!!! I was hesitant to write this review because I fear it might just make our problem worse, but I am at a loss at what to do. After reading the prior review, Im now also concerned that they are going to put a lien against our home as well.

We had to work with the city for the plan resubmission to get approved again after the panels were installed and panel corrected, these things can happen on construction projects, but we are there to fix them as quickly as we can. Not all inspectors request resubmission, but some do, and unfortunately this adds time to the project not receiving PTO. We have had some new personnel come into the office to provide better communication as we want to provide the best customer experience, we can. Regarding payment - that is part of our process to collect, but we understand that you withheld payment until corrections were made. We were able to troubleshoot the thermostats and get those working again for you. We want to make sure you are happier with your project as we strive to keep our customers as happy as we can and provide great service.

If you want a company who does it right the first time....Solar Tech is NOT IT.If you want a company who finishes the job on time...Solar Tech is NOT IT.If you want a company who is truthful and responds to concerns and issues...Solar Tech is NOT IT.Rough job from the start where they installed the roof posts in the wrong spot. When the panels were installed, they figured out the posts were not correct then tried to convince me that it was within spec. I had to contact SunPower directly to confirm that what Solar Tech was telling me was not correct. They then had to come move the posts. After they installed the panels, they told me all done and good. I went on the roof and found an extra post that had been closed off with duct tape and caulk. not what I was expecting. We had a lift and lay done on the roof in prep for solar and the roofing company had to come back three times to fix the mistakes made by Solar Tech. I had communicated to their accounting **** that I wanted to speak with someone in management prior to making the final payment. I had to ask three times then got a note from the sales rep that they were going to put a lien on our house for non payment even after project managers told me to hold payment until I had spoken to management. I would not recommend this company, even if they came in at a lower price. Not worth the headaches and delays.

Thank you for your review. We understand the flashing installation on one of the four arrays was incorrect. We lined up with your roofer and paid them to correct our mistake quickly. You then received PTO right after with no delay. Further, we gave you exceptional pricing on the battery quote because of our mistake to show you we want you to be happy with us, you have not signed the battery quote. Our managers have been able to work with you through every step, including your refusal to pay which resulted in communicating to you about the next possible steps of the lien, as stated in the contract. We understand things can happen on jobs and are there to correct & install so our customers are satisfied with our work as we do with all our customers.

Great Company! Starting with *****, who came to the house and explained everything about Solar Panels. We got two bids. The first bid was in an email, never came out to the house. Solar Tech had good reviews, was local, and price was much better for more panels. The timing was exactly as they said it would be. The office was excellent with communication. ***** was easily accessible. All questions answered. The crew putting panels and electrical up was knowledgeable and done in one day. Very happy with Solar Tech.

Thank you ** *** for the nice review. I will be sure to let ***** and the team know about your nice comments. We appreciate your business!

These guys did a great job! Competitively priced and high touch customer service. Kudos to **** for coming during a downpour and putting my quote together with the research he had prepared on my home.

Thank you ****** for the nice review. I will be sure to let David and the team know about your comments. We appreciate your trust and business, thank you!

Back in 2017, we selected SolarTech for our initial 3.35kW ******** solar system installation. We were specifically looking for a local company with a track record - one that had been in business for a long period of time. We also wanted panels that offered high efficiency and long warranty, so we targeted ******** as a great fit for our system needs. After dozens of quotes from local installers, we found SolarTech checked those boxes and offered the best value of any residential solar company in ********* (and is a ******** Elite dealer as well). We were able to get a ******** X21 ********** system (high-end) at a price comparable to other mid-range systems quoted by other installers. We also decided to upgrade our main service meter panel, which turned out great and gives us the capacity to add additional solar in the future. Our energy consultant **** was very professional and made sure that our install went smoothly every step of the way. The installers were efficient and courteous. This company values their customers regardless of how large or small the installation size is, and does a high quality job on the installation. During our initial installation, we had shared with our energy consultant that we would like to add panels in the future - which **** remembered in 2019 when they found a couple remnant panels in their warehouse matching our system and offered them to us at a great price. We were able to expand our system at a discount because SolarTech and their energy consultants value their customers beyond their initial install. I'd happily recommend Solar Tech for residential solar installations."

Thank you ****** for the nice review. I will be sure to let the team know about your comments. We appreciate your business. Thank you!!

I would love to take this time to thank ***** *******, ****** Solar & Roofing Consultant, and the rest of the Solar Tech team for their great service!!! ***** went above and beyond with my wife and I from the very beginning. I was a first time homeowner and very nervous about making such a huge expense with solar panels. She reassured me how great of an investment it would be to own them and stop paying so much in electricity endlessly! All I pay for now is about $10 for connection fee to the power grid and $20 for gas to ****! Plus, solar is such a great tax write off! Even today, months after the purchase, ***** is still only a text or phone call away if I have any issues with my solar system! Plus, I was able to get my roof bundled with it since Solar Tech has their own roofers. I have highly recommended Solar Tech to all my friends! Thank you for treating me and my wife like family!

Thank you **** for the nice review. I will be sure to let Laura and the team know about your comments. We appreciate your trust and business, thank you!

Solar Tech installed our solar system 3 years ago and we have been nothing but pleased with the performance of the system and also the service we have received from everyone at Solar Tech. Our salesman, Gino, helped us when it was time to choose exactly the size of system we needed and it was installed almost immediately after that. They upgraded our electrical panel as well. A few months back we had issues with the monitoring of our system and they notified us that is wasn't reporting properly. I did not realize that someone else who had worked on my house had accidentally cut the wiring to the monitoring system. Solar Tech promptly sent out a member of their service team to reconnect our inverter to the internet. He was prompt and courteous and fixed the issue in no time. I am confident that we made the best choice for our solar needs and I would (and have) recommend to Solar tech to anyone looking for solar. Thanks again Solar Tech!

Thank you ******* for the nice review. I will be sure to let Gino and the team know about your comments. We appreciate your trust and business!