Complaints

This profile includes complaints for Mossy Nissan El Cajon's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Mossy Nissan El Cajon

  1170 W Main St El Cajon, CA 92020-3126

  
• 

  Mossy Nissan El Cajon

  4625 Brinnell St San Diego, CA 92111-2301

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my gap coverage with Partners ************* three months ago. I got the gap through the finance department at Mossy Nissan of El Cajon. The gap refund refund was supposed to sent to Mossy Nissan from ***************** after it was processed. I believe Mossy Nissan is responsible for my gap refund of $790. I have tried reaching out to Partners Alliance and have not gotten an update. Where is my gap refund. I got my gap refund through Mossy Nissan and they are responsible for ********************** negligence.

  

  Business Response

  Date: 06/27/2025

  The *** refund amount is $786.03. Because there is a lien on the vehicle, the refund is required to be sent directly to the lienholder (the bank) and not to the customer. This is standard policy when a lien is present at the time of cancellation. The refund will be processed and sent to the bank accordingly.

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting since January 13, 2025 for the refund of the amount I was charged for a ************* police. I have been told different stories every time I have called to see what is happening. On March 28, 2025 I talked to ****** ****** at **** and was informed that **** had no record of my refund. I e-mailed the document to Mr. ****** and he replied with an e-mail to me and to the ********** ****** at the El Cajon Nissan Dealer informing us that the refund was due from the dealer, not ****. I talked to Mr ****** on April 14, 2025 and he assured me I would receive my reimbursement minus the remaining amount due on the totally damaged car in a short time. It has been 2 weeks and I have received no information and the account showing the remaining amount is still active.

  

  Business Response

  Date: 04/28/2025

  Thank you for reaching out and bringing your concerns to our attention.
  We want to assure you that the dealership has submitted all the necessary paperwork for your cancellation, and it has been pending with Nissan **************************** (****). We are doing everything we can to expedite this process; however, the timing of the refund is currently outside of our direct control.
  We have followed up multiple times on your behalf with **** and will continue to do so until your refund is fully processed and completed. We understand the frustration this delay has caused and sincerely appreciate your patience as we work to resolve this as quickly as possible.
  If you have any further questions or would like additional updates, please feel free to contact us directly. We are committed to seeing this through for you.

  Customer Answer

  Date: 04/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *******
  
   
  

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased vehicle with extended warranty added to purchase price, from Mossy Nissan, vehicle totaled 1 month later 9/6/24. Insurance paid Nissan Financial. Mossy Nissan sent check for extended warranty to Nissan Financial. Called Nissan Financial 2 weeks later make sure they received check from Mossy said they didn't. Still had to make another car payment for Oct. even car was totaled in Sept. Did make payment. Went back to Mossy Financial person ***** who did paperwork, Mossy Nissan sent check to wrong address. ***** called Nissan Financial said the check sent to wrong address. ***** called corporate office, corporate put stop payment on check would send another one. I called Nissan Financial couple weeks later, told by Nissan Financial check received, no other payments due account closed, 10/24. I received bill from Nissan Financial charging me $590.10. $255.14 Miscellaneous Fees, another car payment $334.96. Called Nissan Financial they told me the miscellaneous charge was for stop payment another car payment, I said stop payment had nothing to do with me, check not issued by me Nissan Financial told me to have dealership call them. Went back to the dealership ***** called Nissan Financial, Nissan Financial told him they did get second check, they were holding it, charging me with the stop payment and another car payment. He kept asking why they were holding on to check he couldn't get straight answer, this was 10/7, ***** said he would talk to supervisor, heard from ***** on 10/8, said they were working on it since weekend was coming up he would get back to me 10/11, they would take care of Nissan Financial. I have not heard word, left messages for *****, no response. I have excellent credit, they are putting my credit at risk, for their incompetence. Nissan Financial is trying to extort money out of me.

  

  Business Response

  Date: 11/25/2024

  Please know that we are doing everything in our power to assist you in resolving this issue. However, this matter involves Nissan **************************** (****) and is not entirely within the dealership's control.
  To help resolve this, we have already sent two different checks to **** and made multiple calls to their offices to expedite the process. We are continuing to follow up with them diligently to ensure this matter is addressed promptly and fairly. We will remain in contact with **** and keep you updated on our efforts to address this matter. Your patience and understanding are deeply appreciated as we continue to advocate on your behalf.

  Customer Answer

  Date: 11/26/2024

  This should have been dealt with a month ago it should not have come to this. Yesterday I received another bill from Nissan Financial adding on another car payment for a car that was totaled Sept. 6. Nissan Fianacial wants 2 car payments plus the miscellaneous charge of $255.14 for a total $925.06 which I do not owe. I have excellent credit and I don't want this to ruin it for something that was not my fault. It's too high a price to pay. Also when I am told I will receive a phone call letting me know what is happening and I don't get that call for days until I have to call again is not right it's my credit on the line not yours.

  

  Business Response

  Date: 12/04/2024

  We understand your frustration. However, we want to emphasize that this issue is not the result of any actions taken by our dealership. Our role has been to assist you in resolving your matter with Nissan Financial (NMAC).
  Over the past month, we have made multiple calls and sent three different checks to **** to help address this situation. As of now, your account is closed and paid in full. 

  Customer Answer

  Date: 12/06/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** W. *****
  
   
  

• Initial Complaint

  Date:10/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dealership sold me an 2016 Altima. This car had a previous accident. However, dealership didnt disclose this information. They sold car as a certified used car. When I approached the dealership they blew me off several times. I requested they refund me for what I paid so that I can have peace of mind that Im driving safely with my kids. They withheld information and lied about it. Which is illegal in ********** under Consumer Law. My family has purchased 6 cars from this ***************** refuse to right their wrong.

  

  Business Response

  Date: 10/30/2023

  We have tried reaching out to the customer Via phone and email with no response.  

  Customer Answer

  Date: 10/30/2023

  I returned the call back to Mossy Nissan El  Cajon. I spoke with the manager. Informing that I attempted to resolve this issue months before filing court papers. I am willing to drop this case thru court if my remaining balance is paid off by dealership. 

  

  Business Response

  Date: 11/08/2023

  We have spoken with the customer and have come to agreement. The customer is happy. 

  Customer Answer

  Date: 11/09/2023

  I have come to an agreement with the dealership. However, the final result of the agreement has t been seen quite yet. Once I can see all parts I will be satisfied. New manager at the dealership was very helpful. 

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded a Nissan rogue into Mossy Nissan of El Cajon 12/16/21.They still have this car registered in my name. I have received 2 tickets because they refuse to take this car out of my name. Why does it take almost 2 yrs to get a car out of my name when they have been owning and driving it apparently. They need to get this car out of my name and pay those tickets. I'm tired of having to keep showing proof that I traded in this car. I just received a ticket from The County Of Los Angeles. Because someone got a ticked out there just 3/16/23 If, I have anymore issues with this. I'm going to the court house to see how to take care of this another way. Thank you

  

  Business Response

  Date: 04/18/2023

  Hi Winter,

  We would gladly assist you with your concerns, when you trade in your vehicle you receive a release of liability you will not be responsible for the tickets. We can assist you if needed please contact me direct at ************ Thanks 

• Initial Complaint

  Date:01/09/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car to this dealership for a diagnostic in October 2022, they recommended a new transmission because it was "causing erratic shifting ("judder") and slippage. My car had already passed the manufacturing warranty of ***** miles from Nissan. But I got the car used in March 2022 and its extended warranty was still good for another **** miles. ******** I was a little hesitant to keep the car because it had those issues not long after I bought it. So I took my car back home and looked for other options like buying a different car, but after seeing the car market and my finances I decided to get it fixed and keep it. I took the car in again to Nissan in November so I could get the new transmission with my extended warranty, but they said that they made a mistake and it was not the transmission but something else. I was very confused because a transmission can't get fixed on its own. I decided to take my car back and look for other options again. But after speaking with mechanics and doing research, my car definitely has the symptoms of a faulty transmission. I took the car again to the dealership in December 2022 and they again said the transmission had nothing wrong. I went on vacation to AZ for the holidays and when I came back I had in the mail the information about the settlement with Nissan and the *** transmissions. My car doesn't qualify for a claim because I haven't fixed it, but because they deny there's something wrong with but at first they said I needed a replacement. I'm not sure how to proceed here, I am driving my car the least possible and borrowing cars from family and friends to go to work because I feel unsafe driving my own. I will attach the first, second, and third diagnostics. The only thing I can think of is that they don't want to apply the new extended warranty to my car, but they also can't let me use my extended warranty because they deny my car has an issue with the transmission.

  

  Business Response

  Date: 01/10/2023

  Thank you for bringing your concerns to our attention, we are sorry to hear you are having trouble with your vehicle. I have researched your situation the Nissan Warranty cover age on your current vehicle the 2019 Nissan Versa, has a basic coverage that was good until 6/04/22 or ****** miles, it also has a powertrain coverage that was good until 6/04/2024 or ****** miles. Your vehicle was brought in to our store on 10/15/2022 with ****** miles and the warranty coverage was already expired due to mileage. We reached out to your extended service contract company Fidelity ************* who declined coverage, please feel free to reach out to us for assistance and we will do what we can to try to help you. Thanks