Business ProfileforRancho Hillside Apartments

We have had outstanding maintenance requests that have been unaddressed since upon move in almost a year ago, some of which we've submitted more than once, and some of the requests we submitted online to the apartment maintenance request site were erroneously marked as closed cases. We also have called the front office throughout their business hours and gotten no answer, and also left a voice message on the maintenance line and received no response. Further, we've emailed the request info and gotten no response from the office/manager/maintenance. Just like other renters have stated on the ****** reviews we've read and here on BBB, our repairs have also always taken a very long time since we moved in. Items that haven't been addressed yet since our original move in inspection include: unsightly water stains above a ceiling fan in our dining area, a missing top drawer in the kitchen cabinet, where we should be able to store our silverware, and a strangely mis-mounted ceiling light in the kitchen (you can see ceiling paint outlines where the light should have been mounted) which has moved the light fixture into the way of us being able to open our kitchen cabinets fully without hitting the fixture, risking damage to the light, both cabinets, and a safety hazard for our family. Recently, when we needed our broken air conditioner fixed, while maintenance did arrive to address the issue, they left us with the thermostat wall unit hanging out of the wall, leaving a gaping hole behind it. We've since submitted another maintenance request for them to come finish what they started and repair the wall now. The negligence is ongoing.To make matters worse, when our senior mother went to the front office to make requests to the manager, she was treated rudely and told she needed to submit her requests online. She does not have a computer and is not in the tech savvy generation. A few days later, our car was keyed. Unfortunate series of events that makes it hard to not feel like we are experiencing anti-Blackness. We like many things about living there, but the treatment from management and the disregard is offensive, poor taste, not classy, and definitely not professional.