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Find a Location

Ross Stores Inc has 295 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Ross Stores Inc

      5130 Hacienda Dr. Dept. 9455 Dublin, CA 94568

    • Ross Stores Inc

      4112 Fremont Hub Fremont, CA 94538

    • Ross Stores Inc

      5200 Geary Boulevard San Francisco, CA 94118

    • Ross Stores Inc

      2300 16th St Suite 265 San Francisco, CA 94103

    • Ross Stores Inc

      799 E Market St Colma, CA 94014-2108

    Business ProfileforRoss Stores Inc

    Discount Stores
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.06/5stars

    Average of 51 Customer Reviews

    Customer Complaints

    188 complaints closed in last 3 years

    63 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers discounted retail merchandise.

    Business Details

    This is a multi-location business.

    Find a Location

    Ross Stores Inc has 295 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Ross Stores Inc

        5130 Hacienda Dr. Dept. 9455 Dublin, CA 94568

      • Ross Stores Inc

        4112 Fremont Hub Fremont, CA 94538

      • Ross Stores Inc

        5200 Geary Boulevard San Francisco, CA 94118

      • Ross Stores Inc

        2300 16th St Suite 265 San Francisco, CA 94103

      • Ross Stores Inc

        799 E Market St Colma, CA 94014-2108

      Headquarters
      5130 Hacienda Dr. Dept. 9455, Dublin, CA 94568
      BBB File Opened:
      5/2/1996
      Years in Business:
      41
      Business Started:
      8/1/1982
      Business Started Locally:
      8/1/1982
      Type of Entity:
      Corporation
      Number of Employees:
      49500
      Related Businesses
      Contact Information

      Customer Contact

      • Mrs. Valorie Wilkinson, Manager
      Additional Contact Information

      Fax Numbers

      • (925) 965-4163
        Primary Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      188 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/22/2024

      Complaint Type:
      Billing Issues
      Status:
      Resolved
      I made a purchase of $174.32 on 12.8.23 with my debit card. **** decides to wait a month later and debit my card on 2.6.24 for the same amount which caused my bank account to go in default. I had to make a duplicate payment for something I had no control over. My bank gave me the money back but reversed it again, so now Im responsible for another $174.32. How can you charge someone for something two months later from a debit card.
      Read More

      Customer Reviews

      51 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Anya L

      1 star

      04/22/2024

      Yes, we are the only ones to blame..We still go to ****, even though we should not. I would give zero stars if possible. **** is terrible, almost every **** is terrible. No customer service, no staff, no clue about anything. Every customer seems to be a potential thief for those associates. And yes, I also was followed by an female employee, at the store at ************* ***************, **.When it was my turn at the checkout/ return counter, this Lady called no no no, you will come to me.the other register was free, and wanted to check me out. She was not allowed - I had to deal with that ****** rude, unreasonably acting employee. I later learned she was NOT the manager, who later showed up as well. In a very nice manner, the manager ( very young and ***** ) told me, they cannot accepts returns with a slightly ripped tag. I never ever heard that before.Tags are NOT matching the items, tags also dont match the description on the receipt. Tags are not matching the size of the items.But I was told more than once, the tag wouldnt be important at all, just the receipt.I politely suggested, they should check and compare at the time of purchase..That store at ************* in ***************, refused my return- because the tag was ripped just a little bit. They kinda accused me of trying to betray.Hm..firstly the tag is NOT important (so I was told ) secondly everything was matching correctly. Thirdly a tag is often ripped of the product BY their own employees- just while taking off their security devices.Sometimes the tag gets lost at the register ( for above mentioned reasons) or even when home, trying cloth on. Lastly the next store had no issues with my correct returnsRoss has 100 cameras ish per store, and have up to 2-3 loss prevention guys..so why are they obsessed with thinking everybody is stealing ? Empty shelves, dirty stores, not properly organized racks - wrong tags on cloth.Managements need to change - in ALL stores.

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