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Business Profile

Computer Software

Zenefits

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

This profile includes complaints for Zenefits's headquarters and its corporate-owned locations. To view all corporate locations, see

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Zenefits has 2 locations, listed below.

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    • Zenefits

      1 Park Pl Ste 600 Dublin, CA 94568-7983

    • Zenefits

      50 Beale Street, Floor 10 San Francisco, CA 94105

    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/02/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 10/4/2022, I reached out to Zenefits Support about social security wages were not being reported to the *** for multiple employees. They cannot provide information that W-2s or tax payments was actually sent to the ***. I was told I would get a response today 10/4/2022. The response I received was an email stating that someone will work on the case and I will get a response in a few weeks. It's been almost a month and there has been no response to a time sensitive tax related request. A current employee is also being audited by the *** and that person also reached out to Zenefits on 10/4/2022 and still have not received a response.

      Business Response

      Date: 11/07/2022

      Hi ****, we apologize for the frustration. Someone from our tax specialist team will be reaching out in the next few days. We will monitor it to ensure follow-up. Thank you for your patience. 

      Customer Answer

      Date: 11/09/2022

       
      Complaint: 18348654

      I am rejecting this response because: the response did not answer my question. I got an answer of "I don't know". I asked a follow up question and I have not received a response yet. 

      Sincerely,

      *************

      Business Response

      Date: 11/15/2022

      Hi ****, our apologies you are not satisfied. We have asked our customer service manager to reach out again. Thanks!

      Customer Answer

      Date: 11/15/2022

       
      Complaint: 18348654

      I am rejecting this response because: ******* said someone will reach out to me. The matter has not closed. 

      Sincerely,

      *************

    Zenefits is NOT a BBB Accredited Business.

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