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          Find a Location

          Zenefits has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Zenefits

              1 Park Pl Ste 600 Dublin, CA 94568-7983

            • Zenefits

              50 Beale Street, Floor 10 San Francisco, CA 94105

            Business ProfileZenefits

            Computer Software
            Multi Location Business

            Contact Information

            1 Park Pl Ste 600

            Dublin, CA 94568-7983

            Visit Website
            (888) 249-3263

            Customer Reviews

            1/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            46 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            About Zenefits
            Zenefits helps more than 11,000 small and mid-sized companies empower their modern workforce, manage change and stay compliant. Zenefits' People Platform delivers the most comprehensive, mobile HR experience in the market. Its HR, Benefits, Payroll and Performance apps combine with advisory services and tightly integrated partner apps to radically simplify HR administration – reducing paperwork and complexity so companies can focus on starting, running and growing their businesses.

            Products & Services

            This company offers

            Business Details

            This is a multi-location business.

            Find a Location

            Zenefits has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Zenefits

                1 Park Pl Ste 600 Dublin, CA 94568-7983

              • Zenefits

                50 Beale Street, Floor 10 San Francisco, CA 94105

              Location of This Business
              1 Park Pl Ste 600, Dublin, CA 94568-7983
              BBB File Opened:
              7/29/2013
              Years in Business:
              11
              Business Started:
              2/1/2013
              Business Started Locally:
              1/1/2013
              Type of Entity:
              Corporation
              Number of Employees:
              500
              Business Management
              • Mx. Kim Runyen, Manager
              Contact Information

              Principal

              • Mx. Kim Runyen, Manager

              Customer Contact

              • Mx. Kim Runyen, Manager
              Read More Business Details and See Alerts

              Customer Complaints

              46 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/13/2023

              Complaint Type:
              Product Issues
              Status:
              Answered
              Zenefits credit card is denying all charges - even the enclosed copy saying there is Insufficient Funds. However, on another screen they entice ** to sign up for another year in order to get the remaining $570 in the *** account. If I pay the amount and attempt to get it reimbursed, they deny the charge without any reason. Finally, if I attempt to call them, they do not support talking to a human but instead say use the chat. However their chat has been "broken" for weeks. I'm seeking a refund of the unused portion of the initial funding of $1500. This amount from their own website is $570.
              Read More
              Read 45 More Complaints

              Customer Reviews

              12 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              James J

              04/12/2024

              Support is horrendous. Their primary support email address gets kicked back as a not valid email. Once you're finally able to connect with someone regarding anything at all to do with taxes, they will tell you it's a 60 day waiting time!! Even if you've received a tax notice, you're not going to get any help or support for TWO MONTHS. How is that even remotely acceptable?! As a small business, we rely on our service providers and waiting 2 months in order to be able to take any action is just ridiculous. I've been told by multiple reps *** that there is no escalation process or consideration for the time urgency of any requests. So after fighting for weeks, *** we're having to file extensions for all of our owners until someone can eventually get back to us! DO NOT use this company!!!!

              Zenefits Response

              04/23/2024

              Hi *****, thank you for your patience. We have confirmed our team is in contact with you about this issue and are managing an expedited review of your request. Should you have any further questions or concerns, please reach out to your customer experience supervisor for help. Thank you.
              Read 11 More Customer Reviews

              Local BBB

              BBB serving the San Francisco Bay Area and Northern Coastal California

              More Info on Local BBB

              BBB Reports On

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              See What BBB Reports On

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