Business ProfileforMuraway Moving

When I initially booked with them back in December, I spoke with ***** and I was guaranteed a delivery date of December 29th - January 1st. My items didn't arrive until January 23rd. Apparently, they bring all of their moves to a warehouse in ********** to be staged and then it's shipped out to the actual move location (this was never disclosed to me at the time of booking). The majority of my furniture pieces were damaged, as well as my cardboard boxes looking like they were kicked all the way from ******* to *******. They were completed smashed, ripped open and clearly traveled upside down, even with FRAGILE written all over the boxes. I accurately described my items and sizes prior to pickup (between ******* cubic feet), however, at pickup, they argued that I had ***** cubic feet (nearly 300 more cubic feet than expected). When the truck arrived in *******, I photographed, measured and documented every single thing that came off of that truck and cross referenced the sheet the movers provided me . I even rounded quarter inch measurements. The ***** amount of cubic feet that was actually moved was ******. They have charged me for over 285 cubic feet that I never had. They only accepted cash or a ************** money order at the delivery of my items, that way the charges couldn't be disputed through the banking system once I realized I was being scammed. The driver who dropped off my truck, said that Muraway Moving's office is next door to his and that he had never worked with them before but they had flagged him down because of his semi and asked if he had any room on his truck for a trip to *******. This is a broker, not a moving company. I've dealt with 3-4 different 'companies' with Muraway Moving during this entire fiasco. Every time I've spoken to someone at Muraway Moving (***** and *******), they're rude, unprofessional and completely unhelpful. I've been trying to get in contact with someone regarding my damaged items and my over charge of 285 cubic feet, but no one will return my call. I last spoke with *************************** on 2.16.23 who said he was waiting for his manager to look into the issue and that I would be contacted ASAP. That was two weeks ago. I've called and left voicemails since my last contact, with no response on their behalf. Muraway Moving has scammed me out of thousands of dollars, ruined multiple pieces of my property, lied to me about the entire process and now refuses to correct their errors.