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Find a Location

Skyline Smart Energy has 1 locations, listed below.

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    Business ProfileforSkyline Smart Energy

    Solar Energy Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    2.58/5stars

    Average of 12 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 11/4/2021

    Years in Business: 6

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    10642 Downey Ave STE 205, Downey, CA 90241-3442
    BBB File Opened:
    11/1/2021
    Years in Business:
    6
    Business Started:
    7/7/2017
    Business Started Locally:
    7/7/2017
    Business Incorporated:
    8/8/2014
    Accredited Since:
    11/4/2021
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 201422410444 for this business, issued by 1-Secretary of State-Corp, LLC, Notary

    These agencies may include:

    1-Secretary of State-Corp, LLC, Notary

    1500 11th Street

    Sacramento CA 95814

    (916) 653-6814

    https://bizfileonline.sos.ca.gov/search/business

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • Skyline Solar, LLC
    Business Management
    • Mrs. Michelle Hernandez, Legal Assistant
    Contact Information

    Principal

    • Mrs. Michelle Hernandez, Legal Assistant

    Customer Contact

    • Mrs. Michelle Hernandez, Legal Assistant
    • Mr. Edwin Arroyave, CEO
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/12/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Resolved
    This complaint is for a solar project at ***** ******* ***************** ** XXXXX. The final inspection was completed on August 15, 2022. The final invoice was paid on August 24th, 2022. I received an email from Emphase Energy to set up the online monitoring account on August 24th, 2022. At this point all steps were progressing as expected. However, after setting up the monitoring account, the software notified me that the system is not reporting data. I emailed customer service on August 24th, 2022 informing them of the issue. There was no response, so I called and was informed that a technical support personnel will call back. However, there was no one calling back. I emailed against on September 4th, 2022 requesting a response and informing them that I have paid my last invoice the same day it was sent to me and that I expect everything to work properly. I received a response on September 6th, 2022 stating that they have contacted their service team and opened up a service call. However, there was no one calling back. On September 8th, 2022 I emailed customer service again warning them that if the problem is not resolved within 3 days, I will file a *** complaint to expedite the resolution process. I also made a total of three phone calls to customer service but was informed that a technical support personnel will call me back. But no one ever did. At this point, I have already paid all invoices but the project is not yet completed. I would like the Skyline Smart Energy to resolve the issue immediately.
    Read More

    Customer Reviews

    12 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Arcelia C

    1 star

    05/06/2024

    We normally turn away street solicitors, but somehow the sales rep was sleazy enough to convince my husband to hear his spiel. They came knocking at our door pretty late in the evening telling how much money they could save us if we went solar. We had to show him our electricity bill and he promised he could save us money and that it would be the best decision ever made. This isn't all, we told the guy that we weren't ready to buy solar yet because we wanted to renovate an existing sunroom we had attached to the house and then put solar on there so that the solar would not be visible on our roof. Well guess who did renovation work? You guessed it and he took a look at our room and said he could do both jobs panels and room renovation within the loan and it would be affordable. He quoted us a number we couldn't pass up. He wanted us to commit right there and then. I told him to give my husband and I a few days to look over the deal and we'd call him. This guy was relentless and kept calling to see if we had made a decision. My husband and I looked up the company and found mostly good reviews and a couple not so good. We talked about it and thought we could finally get the 28 year old dilapidated sunroom renovated. The sleaze said he would take care of us and get us a contractor that was willing to work within our budget and that everything would be permitted. We thought it over for about 4 days during a weekend and that Monday, Jan 8th of 2024 we signed a solar contract, and even got a lender and everything. It was all too fast! I had questions about what we were signing. Long story short, after signing we waited 4 months to begin any work on my home. After many calls and no answers of what's taking so long and the sleaze was nowhere to be found. Finally, after months of calling a crew of men came demolished the old sunroom and erected a new room with a new roof. And that's where all the troubles began. No permits, construction was left unfinished and not to code.

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