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Find a Location

Nitto Tire USA Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Nitto Tire USA Inc

      5665 Plaza Dr #250 Cypress, CA 90630

    • Nitto Tire USA Inc

      PO Box 6064 Cypress, CA 90630-6064

    Business ProfileforNitto Tire USA Inc

    Retread Tires
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    12 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This company offers automotive tire products and services.

    Business Details

    This is a multi-location business.

    Find a Location

    Nitto Tire USA Inc has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Nitto Tire USA Inc

        5665 Plaza Dr #250 Cypress, CA 90630

      • Nitto Tire USA Inc

        PO Box 6064 Cypress, CA 90630-6064

      Location of This Business
      5665 Plaza Dr #250, Cypress, CA 90630
      BBB File Opened:
      9/10/2013
      Years in Business:
      18
      Business Started:
      6/13/2005
      Business Incorporated:
      6/13/2005
      Type of Entity:
      Corporation
      Business Management
      • Mr. Efrain Viveros, Owner/Technical Services Manager
      • Ms. Dorine Murphy, Lead Customer Relations Representative
      Contact Information

      Principal

      • Mr. Efrain Viveros, Owner/Technical Services Manager

      Customer Contact

      • Mr. Efrain Viveros, Owner/Technical Services Manager

      Customer Complaints

      12 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/16/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I bought 5 new Nitto trail grappler tires in April of 2019. I own a ******************************** the winter, it's on the road from April 15th to November 1st. I started to notice separation 3 years ago, but didn't know what it was. When at the Smokey Mountain Jeep Invasion, a guy came over to look at my Jeep and noticed the tires. He told me he thought it was dry rot on all my tires. I just assumed I was screwed being they were 3 years old. I only have ****** miles on it. My good friend made me go and just see, he stated if nothing else I could save a life from someone else who is having dry rot on their tires. I sent a message to Nitto who advised to go see my dealer, I did, and was told I'm not covered. We went out to the Jeep and I explained that reading up on the warranty I should be given a pro rate amount if nothing else. He first told me I had 8mm on the tires but when we went out to the Jeep it showed 11mm. He couldn't explain the dry rot, even on the spare that has never seen pavement. I believe there is a serious problem with these tires that could fail someone causing a serious accident and injury. My next complaint is to the ***** To just exchange the tires and this is still happening to consumers is not right either, there is a problem with these tires. I'm still waiting to see what or how the dealer or Nitto will make this right. After checking the BBB, apparently there is a problem.
      Read More

      Customer Reviews

      2 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Phil G

      1 star

      12/20/2023

      Bought a set of Nitto tires from a large retailer. 1 year later I felt a vibration in the tires. Took the truck to the retailer. I was told the **rds are failing within the tire. ******, nothing they **uld do as they were bought out, new **mpany. called Nitto to be told I had to have the original retailer send in the claim. How is that the **nsumers fault. The new ** that checked the tires said the claim needed to be made with little wear to the tires. They also told me it was less them 3mm wear on the tires, they looked perfect except for the tire not being true(round). I will post picture soon and **ntinue to state my claim. ****

      Nitto Tire USA Inc Response

      12/21/2023

      ******************** contacted Nitto Tire on 2/19/23 and case ******** was created.  There was communication with the consumer where the process was explained. The handling representative reached out to ******************** on 2/22/23 and left a voicemail requesting the proof of purchase for the tires.  Due to lack of response the case was closed shortly thereafter.

      We will gladly reopen his case and secure the requested information for review.  

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

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