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Business Profile

Retail Stores

The Ridge Wallet LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 39 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/22/2024

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************** home page prompted signing up for email address would earn 30% discount and this was only possible with signing up with email address. I took the offer and made the purchase through the process. Though came to my mind and try to make purchase through my computer and didn't input email address and I ended up with same dollar amount. Ridge Wallet trick me and made me think that I was receiving extra 30% discount. Ridge Wallet owes me 30% of the purchased amount with apology. Thank you,
  • Initial Complaint

    Date:09/24/2024

    Type:Delivery Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a phone case on 9/13/24. No indication that the case wasnt in stock, so it should have shipped in 1-3 business days. No way to contact them other than email, which I sent on 9/20, 9/21, and 9/23. Order status states they are working on my order, and hasnt updated since the order was placed. As of 9/24, still no response. I will be reporting this as fraud to my credit card company.
  • Initial Complaint

    Date:09/18/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a wallet in July 4 through affirm. I received the wallet no problem but I wasnt a fan and wanted to return it. I submitted a return, sent it through ****, but never got a receipt. Ridge said they never got the item and I couldnt provide proof I sent it because I never received a receipt, so they wouldnt refund me. I opened a chargeback with affirm but they ended up siding with ridge. Ridge then messages me that they received the item but since there was an open chargeback they couldnt refund yet. I told them that the chargeback was closed and sided with them so they could go ahead and refund me. Ridge however said that the chargeback sided in my favor so they couldnt refund me and Id have to get with affirm about the refund. I reached back out to affirm to confirm they sided with ridge and they indeed did. I sent that to ridge and still havent heard back. I have screen shot of everything.
  • Initial Complaint

    Date:09/13/2024

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered on August 28th...package was never sent out or received according to shipper. Contacted customer service, took a week to get back to me...they sent out reorder. Reorder now 3 days late with no updated tracking. Multiple emails sent over the course of the last week have been unanswered. No info on where my package is or if I can receive a refund after canceling order.
  • Initial Complaint

    Date:08/27/2024

    Type:Sales and Advertising Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order for a ring on 08/17/24. This was an order for $184.28. I received a notification on 08/19/24 that my order was shipped through DHL and the expected delivery date would be 08/24/24. That day came and went with no package being delivered. The tracking number through DHL only stated TENDERED TO DELIVERY SERVICE PROVIDER, ALLOW 1-3 DAYS FOR UPDATES FOR PACKAGES WITHIN THE ** which was posted on 08/22/24. There have been no updates to my tracking information since then, and its 08/27/24. A message was sent to DHL customer service on 08/26/24. Theres been no response.I sent a message to Ridges costumer care line on both 08/25/24, and 08/26/24 since the delivery date had come and gone, and I never received a response back. There is no phone number to call. Its also posted on the BBB that there are multiple complaints of costumers not receiving their orders from this company. I will also be filing a charge dispute with my bank.
  • Initial Complaint

    Date:08/02/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ridge Wallet is currently hosting a sweepstakes to win a Tesla Cyber Truck, how ever I believe this is an illegal lottery. While if you give up your email, you can get up to 15 entries for free; you get ne entry for ever $1 spent, encouraging people to spend extra money in hopes of winning with more entries. To my knowledge their shan't be a chance difference between free and paid entries.
  • Initial Complaint

    Date:07/19/2024

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered four items - Ridge shipped only one. I requested a refund for the three missing products via Ridge's portal form (there is no telephone number) and have not received any signs of Ridge fixing this issue. I have also disputed the charges with my credit card company as it's been greater than 72 hours since initial contact and I have not received any feedback from Ridge.Image uploaded is for the one item I did receive.
  • Initial Complaint

    Date:06/23/2024

    Type:Order Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company processed payment for the product and never delivered the product This is an original purchase not a return or replacement They have fraudulently stolen $113
  • Initial Complaint

    Date:06/06/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a warranty claim for a defective wallet. On June 5, ******* accepted the warranty and asked for my address and choice of wallet, which I provided. Today, *** is asking for the same original documents that I already provided and Ridge reviewed when approving the warranty.
  • Initial Complaint

    Date:06/06/2024

    Type:Delivery Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a wallet for my boyfriend for Father's **** I was so excited.I ordered everything and in the end, noticed that the address was not correct. That IS MY fault. I own that. So, I immediately emailed customer service WITHIN MINUTES of noticing the address was wrong. I tried to find a phone number for them, but there was nothing. There is no option for chats, a live person, nothing. I emailed them three times. I got nothing back. Now my wallet has been shipped and I won't get it in time because their customer service is terrible!I'll never buy from them again if they can't even have a customer service number, or respond quickly enough.It has literally been 8 hours since I emailed them for the third time. Don't buy from this company if you think you'll get a response from them.I am truly thinking this is a fake company. User's recommendation: Buy from a different company. ZERO customer service reps.

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