We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Retail Stores

The Ridge Wallet LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Stores.

Complaints

Customer Complaints Summary

  • 39 total complaints in the last 3 years.
  • 16 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/26/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** purchased 10+ products from ridge in the past 90 days. Three of these products with their lifetime warranty have already failed. Ive tried multiple times to reach out to the company to remedy this situation via their warranty they claim to have and have been ignored.

  • Initial Complaint

    Date:01/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company claims their wallet is lifetime warranty, my wallet has fallen apart and has broken. I have filed a warranty claim with them and weeks and weeks have passed and I havent heard a thing from the claims department. Im getting a lot of ads and text from the marketing department but nothing from claims. Nobody's reached out to me and I did research and found out that this is the case with many of their clients. I just want a replacement for whats been broken. Thanks

  • Initial Complaint

    Date:01/11/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On December 27, I received a ring from Ridge Wallet CA That was far too big Especially given the fact that I sized it based off of their tool. So I processed an exchange size 10.5 I paid $250 for this ring, while it was on sale. When I received the ring on January 7, the size 10.5 fit extremely big I compared it to a ring I had at home that was size 11 and it was the same size. I swear this ring is still a size 11 ******* I want to do this exchange but this time they wanted me to pay the difference for the cost going back up. I dont think its fair as the sizing is clearly not consistent beyond that, Im just doing a straight exchange for the same ring and think that I should be able to do that at no cost.I contacted them via chat right when I receive it and they have not responded to the chat. They have been off-line this whole ******* I emailed them and got one response back but beyond that no follow ***** this point, this has been a huge hassle and it shows bad customer service. I just want a size 10 ring now and want them to send it to me immediately considering the hassle. They have been extremely difficult to communicate ******* my opinion, at this point, they should just send a size 10 ring because clearly theyre not sending the right sizes and its annoying to constantly have to exchange. Had the exchange process been more straightforward, I wouldnt argue for this.however, if they want to argue that this is not fair, I at the very least want to be able to exchange this for the right size ring at no cost

  • Initial Complaint

    Date:01/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The website is not user-friendly at all Im trying to just get a new elastic strap for my wallet because its wore out and theyre making it impossible to get a hold of anybody or use the website to achieve this goal. there isnt a phone number to reach anybody to get help with anything. This strap is supposed to have a warranty because it does not work.

  • Initial Complaint

    Date:12/17/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 13 December I ordered 6 items from this company, and was immediately charged $243.01. I then received "shipping confirmation". However, because content of this confirmation seemed suspicious, I attempted to contact Ridge via phone (none) and email (no reply, customer service is "offline" and "unavailable" 24-hours per day. Today I received one of the 6 items (for a fraction of the total cost), and Ridge is claiming the whole order was "delivered". Please see attached pictures of both the item that was delivered, with packaging, and the suspicious-looking "confirmation" email that initially prompted my concern.Unfortunately it did not occur to me to review BBB reviews about this company prior to purchase as there were so many (likely false) positive reviews online. Based on what I am seeing on the BBB, my situation is unfortunately common with this company. Anything that you can do to facilitate a refund and to protect future customers would be much appreciated. Thank you,******

  • Initial Complaint

    Date:12/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a wallet on 11/19/24. It's now 12/9/24 and I don't have the product. I have sent four messages before receiving any response - and it was not truthful. The response was that the carrier had not updated the tracking information. The tracking information was available. The issue is the order was sent from ******* to ************** back to ******* then to *********** and now it is saying the order has been process through yet another facility - but don't know where. They simply say they have no other information than I do. My response is that it's their responsibility to get my order to me in a reasonable time frame. So far, it's been 3 weeks and still waiting. This company is extremely difficult to contact and even harder to work with. This is a Christmas gift that I need to ship once I get it. If I don't get the order by 12/13 I want a full refund.

  • Initial Complaint

    Date:12/04/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to order a wallet and keychain for $120. They had a promo and with my military discount sure. After pressing confirm the email had a different price another nearly $20 more between the confirmation press and email I guess the 7 deployments I've done magically vanished, my house I bought a few years ago is somewhere else and I have no idea where I got a 208 phone number. I'm scared to death this company is full of scammers.

    Business Response

    Date: 12/12/2024

    The customer checked out using ****** Express which likely had an old address stored. Our team reshipped the order on December 4th to the correct address and refunded the customer their Military Discount. 

  • Initial Complaint

    Date:11/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/28/2024 I ordered a Ridge Check-in suitcase via their website priced at $445 (plus tax) along with several other items. When I received the suitcase, I discovered that the telescoping trolley handle was missing all of the screws and bolts that would have secured it to the suitcase. I have made several attempts to Ridge through their support channel on their website (******************************) and I have received zero response. I explained I would like an exchange, refund or at least the missing parts sent to o me however they have failed to acknowledge or respond to any of my correspondence. Please assist.

  • Initial Complaint

    Date:10/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************** home page prompted signing up for email address would earn 30% discount and this was only possible with signing up with email address. I took the offer and made the purchase through the process. Though came to my mind and try to make purchase through my computer and didn't input email address and I ended up with same dollar amount. Ridge Wallet trick me and made me think that I was receiving extra 30% discount. Ridge Wallet owes me 30% of the purchased amount with apology. Thank you,

  • Initial Complaint

    Date:09/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a phone case on 9/13/24. No indication that the case wasnt in stock, so it should have shipped in 1-3 business days. No way to contact them other than email, which I sent on 9/20, 9/21, and 9/23. Order status states they are working on my order, and hasnt updated since the order was placed. As of 9/24, still no response. I will be reporting this as fraud to my credit card company.

The Ridge Wallet LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.