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Business Profile

New Car Dealers

Culver City Volvo Cars

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 16th I cancelled a pre-order for an EX90 and was told would receive my refunds in 5-7 business days. It has been two month in which I have called the dealership 6 times, spoke to various employees, have been assured the refund will be appear on my credit card statement to only find out nothing has been done. I have spoken to various others who have also had the same experience getting their money back. This is not an isolated incident. I would like my money back.

  • Initial Complaint

    Date:06/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently had the most disappointing experience with a car Culver City Volvo Dealership. They completely disregarded my convenience and displayed a shocking level of unprofessionalism throughout my interaction with them.To begin with, I needed to return my leased Volvo, and as per Volvo financial's guidelines, I was informed that I could drop it off at ANY dealership without an appointment. However, when I approached this dealership, they refused to accept my vehicle without an appointment, despite other dealerships in the area (****************** Volvo) accommodating such drop-offs. This arbitrary rule made no sense and inconvenienced me greatly.Frustrated by their lack of flexibility, I escalated the issue to the manager. I explained to her that I work six days a week and it would be practically impossible for me to come back for another appointment. Instead of empathizing with my situation or attempting to find a reasonable solution, the manager callously responded with, "That's your choice." This dismissive remark was not only unprofessional but also showed a complete lack of regard for customer satisfaction.What makes matters worse is that my wife and I have been loyal customers at this dealership, frequently visiting them for servicing our Volvos. However, this experience has left such a bitter taste in my mouth that I will no longer trust them with my vehicle servicing needs. Furthermore, I will never consider leasing or buying a car from this establishment again.It is incredibly disappointing to see a dealership that supposedly prides itself on customer service and satisfaction treat its customers so poorly. Their refusal to accommodate a simple lease return without an appointment, coupled with the manager's dismissive attitude, speaks volumes about the dealership's lack of professionalism and disregard for its customers.

Culver City Volvo Cars is NOT a BBB Accredited Business.

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