ComplaintsforDaniel's Jewelers
Jewelry Stores
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/15/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am a victim of identity theft. I've noticed unauthorized transactions and suspicious activities linked to my identity. I've filed a police report, but I need assistance in resolving this issue. I hope to recover my financial losses, clear my name, and request your help in removing this inquiry from my credit report. Please help meinthismatter. -------- DANIELS JEWELRY 06/17/2022 ----------Business response
04/16/2024
We received ************************ fraud claim. She will receive the results within 5-7 business days.Initial Complaint
03/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am reaching out to report a critical issue of identity theft involving my personal and financial information. Unauthorized use of my driver's license, Social Security Number, and credit/debit cards has occurred.I seek the urgent support in addressing this matter by facilitating investigations, ensuring the security of my accounts, and assisting in the removal of all fraudulent transactions and inquiries from my records.-------DANIELSJEWELERS, Nov. 21, 2016, 2746227****,_------Business response
03/29/2024
We take all matters relating to Identity theft very seriously. Management establishes controls and procedures designed to prevent the likelihood of fraud. Part of this control is to receive, investigate, report, and take action with respect to suspected or voiced concerns of fraud.We will be sending the consumer a fraud packet to initiate the fraud claim, which includes forms that are to be completed and signed by the consumer in compliance with federal guidelines.The consumer may also contact our offices and speak to *****, who handles fraud claims at ************Initial Complaint
03/14/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On 03//08/2024 I went into Daniels jewelers to see about upgrading my ring that I had purchased through them was going to pay cash for the ring. But my wife called and needed my assistance so I let the sales woman know I had to leave she informed me that the ring and paperwork would be ready when I returned, fast forward to Monday I get notified that my credit was ran on two separate companies and I had been approved and to return to the store I never filled out a credit application so I dont know why my credit was ran. I called the store to ask why this had happened and was given a response that this is how it works with every transaction they run your credit to get you the best payment plan I informed her that no application was filled out for this upgrade why was my credit ran and got told its how its always workedBusiness response
03/15/2024
The issue has been resolved to the satisfaction of both parties.Initial Complaint
03/12/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with S M C/DANIELS JEWELERS, I do not have a contract with S M C/DANIELS JEWELERS, they did not provide me with the original contract as I requested.Business response
03/12/2024
We do not have a record of such a request. To get a copy of your application, you must show proof of authority. For more information, please contact our offices and speak with ***** at ************Customer response
03/18/2024
Complaint: 21419529
I am rejecting this response because:
Sincerely,
*************************************Initial Complaint
03/08/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I requested, directly to Daniels Jewelry, to close my account, as of, 3/8/24, my account remains opened. Under the CARES Act, I requested hardship relief, for my account. The request was to defer or pause one or more payments and temporarily stop paying any delinquent amounts. On several occasions, when I spoke to a billing representative, I was assured my account was being documented and my account would not be reported late, more than once. They reported my account late on 4 different occasions, after my arrangement with the Daniels jewelry.Business response
03/14/2024
The issue has been resolved to the satisfaction of both parties.Customer response
03/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
01/22/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
This account is not mine. According to 15 U.S.C **** Section 604 A Section 2, states a consumer reporting agency cannot furnish my credit report without written consent. I am also entitled to receive accurate and verifiable information about this debt. During this verification period, I also requested that they refrain from any collection activities, including reporting this debt to any credit reporting agencies. Failure to comply with this request will result in a dispute of the validity of the debt, and I may take legal action to protect my rights. I have sent a Validation Letter Request via Certified Mail and have not received a response in the 30 day time period. Required by FEDERAL LAW this account is deemed to be removed immediately.Business response
01/24/2024
Upon investigation, we discovered that Mr.***** initial request was sent to an address that we do not recognize, which explains why he hasn't received the response as of yet.To ensure prompt processing, we've immediately initiated a new validation request based on the current inquiry.************ can expect to receive the validation letter within 5-7 business days at the address on file.Customer response
01/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
01/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I do not have a contract with this agency S M C/DANIELS JEWELERS. I demand this account be removed from my credit report.Business response
01/24/2024
We reviewed our records and found that a Daniels Jewelers account was opened with Mr. ******** personal information.We take all matters relating to fraud very seriously. Management establishes controls and procedures designed to prevent the likelihood of fraud. Part of this control is to receive, investigate,report, and take action with respect to suspected or voiced concerns of fraud.We recommend that the consumer initiate our established fraud reporting process, which includes forms that are to be completed, signed, and submitted by the consumer in compliance with federal guidelines.To begin the fraud claim process or if there should be questions or concerns, please contact our offices and speak to *****, who handles our fraud claims at ************Initial Complaint
01/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have identified certain transactions on my consumer report to be a result of identity theft. I confirm that I did not provide written permission or instructions for the identified transactions to be reported on my consumer report. Therefore, I am requesting that the reporting of this information be removed, blocked, and deleted within 4 business days from the receipt of this letter. Account Name: ********************** JWLS Account Number: **********Sincerely,****************************Business response
01/12/2024
We take all matters relating to Identity theft very seriously. Management establishes controls and procedures designed to prevent the likelihood of fraud. Part of this control is to receive, investigate, report, and take action with respect to suspected or voiced concerns of fraud.We recommend that the consumer initiate our established fraud claim process, which includes forms that are to be completed, signed, and submitted by the consumer in compliance with federal guidelines.To begin the fraud claim process or if there should be questions or concerns, please contact our offices and speak to *****, who handles our fraud claims at ************Initial Complaint
12/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I went into Daniels Jewelers earlier this year and purchased a ring set on credit. Initially when I went in they added their Daniels Diamond Registration without my consent added in extra $450 to my balance. I went up to the store which I lived an hour away from several times, I called the manager over and over until she finally agreed to remove it. She kept saying that she had to wait a specific day that she can take off the charges. That was finally settled. I have made on time payments my whole term with them and had autopay setup. I had lost my card and got a new one which was not updated with them. They called me ti collect the payment and I told them I would be happy to pay them in full right now if they could promise to remove my negative credit remarks which are crippling to me. I want to pay them back and I want ti make this right. The marks they have put in my credit are going cause such detriment to my wellbeing and I have been a good customer and will pay extra if thats what it takes. They told me they cannot remove charges that only experienced can which is untrue. If they want to deny service to me that is one thing but they are lying but saying they do not have the ability to change their own remarks. They have make mistakes in the future with my payment history and had to correct them. I have had a horrible and dishonest experience here that started when they put add ins that I didnt ask for as soon as I made my first purchase.Business response
12/27/2023
The issue has been resolved to the satisfaction of both parties.Initial Complaint
12/15/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
To whom it *** concern:According to your privacy policy, it states that your organization *** share information about me with third parties with my consent. Pursuant to the ********************************** Act, a credit reporting agency is a nonaffiliated third-party and my nonpublic personal information *** only be shared in accordance with the Fair Credit Reporting Act (****). The **** requires that that the consumers right to privacy is of the utmost importance and that the consumer report *** only be furnished in accordance with the written instructions of the consumer to whom it relates. It is required by law that your organization has a responsibility to provide a clear and conspicuous notice that accurately reflects your privacy policies and practices in your initial privacy notice to consumers that includes the instruction to opt out of the sharing of your nonpublic personal information. As indicated by your privacy policy available on your website this was not done. Therefore, the sharing of my nonpublic personal information was not in accordance with the law. I am demanding that upon receipt of this letter, acct. #*********** from Daniels Jewelers is deleted from all consumer reports.Business response
12/21/2023
We would want to reassure **************** that his application was processed in accordance with our credit application policies. *************** can visit ***********************************************************for more information about our privacy practices.NextLast*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
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Customer Complaints Summary
87 total complaints in the last 3 years.
41 complaints closed in the last 12 months.