Complaints

This profile includes complaints for Daniel's Jewelers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Daniel's Jewelers has 66 locations, listed below.

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• 

  Daniel's Jewelers

  PO Box 3750 Culver City, CA 90231-3750

• 

  Daniel's Jewelers

  5700 Hannum Ave STE 200 Culver City, CA 90230-6536

• 

  Daniel's Jewelers

  3362 W Century Blvd # A5 Inglewood, CA 90303-1305

• 

  Daniel's Jewelers

  220 E 5th St Long Beach, CA 90802-2483

• 

  Daniel's Jewelry

  1436 Waukegan Rd Glenview, IL 60025-2121

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These debt collectors violated the ***** by engaging in abusive, deceptive, and unjust practices. They provided this account in violation of our agreement, and I did not affix my signature to it. Two parties are required to sign a legally binding contract; I did not take any part in the signing process. Furthermore, in noting my dispute of the account(s), they failed to adhere to the correct procedure, which is a clear violation of 15 USC 1692e(8) and constitutes unjust business practices. Unjust business practices, third-party communication, and other violations caused by these debt collectors use of abusive language in correspondence with me while attempting to collect on an alleged debt. Complaints with the Attorney General and The ************************ (***) have been filed, dispute letters have been mailed to this debt collector; supporting documentation will be furnished. I demand that this company removes my account(s) from all three credit reporting agencies due to the violations or I will have no choice but to forward this to my litigation attorney.

  Business Response

  Date: 07/17/2025

  We take all matters relating to Identity theft very seriously.
  
  To begin the fraud claim, we will send the consumer a fraud packet to the email address listed on this notification. The packet will include paperwork that the consumer must complete and sign in accordance with federal requirements.

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm submitting this formal complaint regarding a charge-off account reported by ********************************************* (account ending in *********), opened on 10/01/2022, with a balance of $271.00, and currently appearing on my credit report as a derogatory item. I am disputing this account on the grounds that it is inaccurate, unverifiable, and unfairly damaging to my creditworthiness.I have repeatedly asked both the credit bureaus and Daniels Jewelers to provide documentation that substantiates this debt, including a signed contract, complete billing history, and itemized charges that would prove I owe this amount. To date, no such documentation has been provided. Simply stating that the account is verified is not enough under federal law. According to 15 U.S.C. 1681i(a)(1)(A) of the Fair Credit Reporting Act (****), a consumer reporting agency must perform a reasonable reinvestigation within 30 days after a dispute is filed. Without the production of original and legally binding evidence, the reinvestigation cannot be deemed reasonable or complete.Moreover, under 15 U.S.C. 1681i(a)(5), any item found to be inaccurate, incomplete, or unverifiable must be promptly deleted. Continuing to report this account without real proof is a violation of my consumer rights and a failure to comply with federal law. It is not my responsibility to disprove a debt that cannot be proven in the first placeit is the burden of the data furnisher and reporting agency to verify the item with actual evidence.If Daniels Jewelers and the credit bureaus cannot produce full, original, and verifiable documentation proving this $271.00 account is valid and lawfully attributed to me, I am demanding its immediate removal from my credit reports. I am also prepared to escalate this complaint to the ************************************ (****) and explore legal action under 15 U.S.C. 1681n for willful noncompliance and continued reporting of inaccurate information.

  Business Response

  Date: 07/03/2025

  We take all matters relating to identity theft very seriously. To begin the claim fraud, we will send the consumer a fraud packet to the address listed on this notification. the packet will include paperwork that the consumer must complete and sign in accordance with federal requirements.

• Initial Complaint

  Date:06/17/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is my formal request to address and resolve the unauthorized accounts that are currently listed on my credit report. These inaccurate entries have significantly impacted my FICO score, leading to a noticeable decline that has caused challenges in maintaining my financial standing. I am reaching out to your office with great urgency and respectfully requesting your assistance in rectifying this matter. DANIELS JWLS ACCOUNT no.: ******* DATE OPEN: 03/01/2020 BALANCE: $852.00

  Business Response

  Date: 06/17/2025

  The information we report is required to be complete and accurate. Mr. Hernandez had the option to dispute any inaccurate information we may have reported by contacting us, the credit reporting agency, or both.

  To send us, provide detailed information that explains what Mr. Hernandez believes to be incorrect and why, along with any pertinent documents that support his claim. This could include receipts for debit, checks or cash, as well as copies of his credit report that details the information he is disputing.

  Send the information to:

  C/O Customer Accounts 

  Sherwood Management Co., Inc./Daniel's Jewelers

  P.O. Box 3750

  Culver City, CA 90231

   

  Mr. Hernandez can also provide the information directly to the credit reporting agencies by calling them at the numbers listed below:

  Equifax 1-866-349-5191

  Experian 1-800-493-1058

  Transunion 1-800-916-8800

   

• Initial Complaint

  Date:06/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this formal complaint regarding the continued and misleading reporting of a paid charge-off account from S M C/Daniels Jewelers, account ending in ***********, originally opened on 05/01/2019, and currently showing a $0.00 balance and no past due amount on both Experian and Equifax credit reports.While this account has been fully resolved and carries no outstanding obligation, it continues to be reported with a derogatory charge-off status. This is unjustified and creates a deceptive narrative about my financial reliability. Reporting a $0 balance as a charge-off is inherently misleading and misrepresents the actual standing of the account. There is no delinquent debt owed, so maintaining this derogatory label unfairly damages my creditworthiness and violates the principles of accurate reporting.Under 15 U.S.C. 1681i(a)(1)(A) of the Fair Credit Reporting Act (FCRA), I have the right to dispute any information that is inaccurate, incomplete, or unverifiable. Once disputed, the credit bureaus are legally required to conduct a reasonable reinvestigation. Furthermore, 15 U.S.C. 1681e(b) requires the credit reporting agencies to maintain maximum possible accuracy in the data they provide. Reporting a settled account as a charge-off is neither accurate nor fair.Despite multiple prior disputes, neither Experian nor Equifax has provided any documentation to justify why this account should still reflect a negative status after being paid. If they cannot provide such documentationincluding original contracts, final payment records, and any agreement outlining the charge-off statusthey must delete or correct the account per 15 U.S.C. 1681i(a)(5).This inaccurate reporting has affected my access to credit, housing, and other opportunities. If this is not corrected promptly, I will escalate this to the ************************************, ***, and consider legal action under 15 U.S.C. 1681n for willful noncompliance with federal law.

  Business Response

  Date: 06/18/2025

  We will be mailing a letter to the customer's address on file regarding our decision.

  If Ms. Vargas has any questions; she may contact us at 310-665-2170 and ask for Carol.

• Initial Complaint

  Date:06/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a bill for $2k plus dollars at Daniels jewelry for something I didnt buy. Ive never even been to a Daniels store. Called to report it as fraud and it was taken off. They then demanded I go to a notary and use my own money to do so. I told them I would be willing to go to any of their stores local to me to address it and show my license and sign whatever they needed to there. They refused my offer and I havent heard from them since. I locked my credit completely to avoid future fraud as well. Then today I received an experian notification that they have put it back on my credit. They clearly have a lot of issues with fraud because they are so desperate to sell things that they offer credit to anyone. I contacted my attorney and will be seeing them in court. Do not do business with these people ever. Completely dishonest and scammers.

  Business Response

  Date: 06/18/2025

  We take all fraud allegations seriously and handle them in strict accordance with the Fair Credit Reporting Act (FCRA). To begin investigation, the FCRA requires the consumer to submit a valid poof of identity along with a formal identity theft report (e.g., police report, or FTC affidavit)

  The consumer has refused to provide required documents. Without verification of identity and supporting evidence, we are unable to proceed with the investigation.

• Initial Complaint

  Date:06/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with charter communications, I do not have a contract with S M C/DANIELS JEWELERS. they did not provide me with the original contract as I requested

  Business Response

  Date: 06/11/2025

  We are unable to locate a record of such request within our system. To obtain a copy of the application, please contact our offices directly at ************ to initiate the process.

  Please note we are not affiliated with any company with the name of ***********************

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to dispute the inaccurate reporting of my account (Account # ***********)on my TransUnion, Experian, and Equifax credit reports (Reference # M63554181, dated May 18, 2025), pursuant to my rights under the Fair Credit Reporting Act (FCRA), 15 U.S.C. 1681 et seq. The account is reported with errors, violating **** and Metro 2 compliance standards. I demand a thorough investigation &deletion of the inaccurate information, and validation of the debt within 30 days.Listed as Collection/Chargeoff with a $174 balance, $150 past due, revolving charge account, opened June 2023, credit limit $174, last reported JanuarySeptember 2024. Comments: Charged off as bad debt, Profit and loss write-off. Experian shows late payments (***** days) from SeptemberDecember 2023, chargeoff JanuaryFebruary 2024; Equifax shows similar pattern.The account is inaccurate because the debt is unverifiable. A prior dispute withExperian (September 2024) was inadequately resolved. FCRA 1681s-2(a)(1): Failure to report accurate payment status or balance FCRA 1681s-2(a)(3): Failure to note the account as disputed, omitting the Metro 2 XD code (Field 17B). Incorrect Account Status (Field 17): Reported as 88 (charge-off ) instead of 13 (paid). Inaccurate Payment History (Field 22): Reports late payments and charge-off. Inconsistent Last Reported Date (Field 7): Varies from January 2024 (**********)to September 2024 (*******). Requested Actions 1. Investigate the dispute within 30 days (FCRA 1681s-2(b)(1)) and delete the account from all bureau reports. 2. Update Metro 2 fields: Set Account Status to [e.g., 11 or 13], add XD dispute code, and correct Payment History and balance. 3. Provide written validation of the debt, including a signed agreement, payment history, and proof of delinquency. 4. Notify all credit bureaus of corrections (FCRA 1681s-2(b)(1)(C)).

  Business Response

  Date: 06/03/2025

  Weve sent an updated report to the credit bureaus, and a follow-up explanation letter will be emailed to Ms. ******** separately for clarification.

• Initial Complaint

  Date:05/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not accountable for the debt associated with DANIELS JWLS. There is no contract between me and DANIELS JWLS, and they have not provided the original agreement as requested.

  Business Response

  Date: 05/15/2025

  To obtain a copy of the application, please contact our offices directly at ************ to initiate the process.

• Initial Complaint

  Date:05/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This account is paid and closed also far too old to be on my credit report. I am not liable for any debt with this creditor an I would like their information removed from my credit report

  Business Response

  Date: 05/07/2025

  Although the customers account now shows a zero balance, the tradeline will remain on the credit report for up to seven years, in line with credit reporting rules.
  
  If she has any questions, she can reach out to any of the three major credit bureaus below:
  
  Equifax: **************
  Experian: **************
  TransUnion: **************

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS COMPANY IS UNLAWFULLY REPORTING ON MY CREDIT REPORT. THEY HAVE REPORTED AN ACCOUNT THAT I HAVENT AUTHORIZED AND THEY WILL NOT RESPOND TO MY MESSAGES, GIVE ME A COPY OF THE CONTRACT, OR TELL ME WHO IS INDEED RESPONSIBLE FOR OPENING THIS ACCOUNT UNDER MY NAME, THEY KEEP GIVING ME THE RUN-AROUND EVERY TIME I CALL THEM TO GET ANSWERS.

  Business Response

  Date: 04/28/2025

  We take all matters relating to Identity theft very seriously.
  
  To begin the fraud claim, we will send the consumer a fraud packet to the email address listed on this notification. The packet will include paperwork that the consumer must complete and sign in accordance with federal requirements.
  
  The consumer may also contact our offices and speak to *****, who handles fraud claims at ************