ComplaintsforDaniel's Jewelers
Jewelry Stores
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Complaint Details
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Initial Complaint
12/19/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I went into Daniels Jewelers earlier this year and purchased a ring set on credit. Initially when I went in they added their Daniels Diamond Registration without my consent added in extra $450 to my balance. I went up to the store which I lived an hour away from several times, I called the manager over and over until she finally agreed to remove it. She kept saying that she had to wait a specific day that she can take off the charges. That was finally settled. I have made on time payments my whole term with them and had autopay setup. I had lost my card and got a new one which was not updated with them. They called me ti collect the payment and I told them I would be happy to pay them in full right now if they could promise to remove my negative credit remarks which are crippling to me. I want to pay them back and I want ti make this right. The marks they have put in my credit are going cause such detriment to my wellbeing and I have been a good customer and will pay extra if thats what it takes. They told me they cannot remove charges that only experienced can which is untrue. If they want to deny service to me that is one thing but they are lying but saying they do not have the ability to change their own remarks. They have make mistakes in the future with my payment history and had to correct them. I have had a horrible and dishonest experience here that started when they put add ins that I didnt ask for as soon as I made my first purchase.Business response
12/27/2023
The issue has been resolved to the satisfaction of both parties.Initial Complaint
12/15/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
To whom it *** concern:According to your privacy policy, it states that your organization *** share information about me with third parties with my consent. Pursuant to the ********************************** Act, a credit reporting agency is a nonaffiliated third-party and my nonpublic personal information *** only be shared in accordance with the Fair Credit Reporting Act (****). The **** requires that that the consumers right to privacy is of the utmost importance and that the consumer report *** only be furnished in accordance with the written instructions of the consumer to whom it relates. It is required by law that your organization has a responsibility to provide a clear and conspicuous notice that accurately reflects your privacy policies and practices in your initial privacy notice to consumers that includes the instruction to opt out of the sharing of your nonpublic personal information. As indicated by your privacy policy available on your website this was not done. Therefore, the sharing of my nonpublic personal information was not in accordance with the law. I am demanding that upon receipt of this letter, acct. #*********** from Daniels Jewelers is deleted from all consumer reports.Business response
12/21/2023
We would want to reassure **************** that his application was processed in accordance with our credit application policies. *************** can visit ***********************************************************for more information about our privacy practices.Initial Complaint
12/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I purchased a used Rolex from Daniels Jewelers. As i was driving home that night, the dial did not light up nor did the hour/minute hands. This is a key feature to see what time it is at night. The store said the second i walked out there are NO returns. How would I know that function didn't work when the store was full of light during business hours. I called Rolex and gave them my Serial/Reference numbers and they sent me the correct dial/hour/minute parts in an email. The dial on my watch says "T Swiss Made T". The dial Rolex sent me a picture of says "Swiss Made". The dial on my watch does NOT match what the manufacturer says should be on there. I took it to a 3rd party Rolex authenticator and he said the Crown that winds the watch and the 2 claps that join the bracelet to the watch were also NOT original to my watch/serial number. I have a FrankenParts Rolex and all they are will to do is sell me another watch for $19K that costs 12K brand new from Rolex. This is the most un-ethical, bait an switch practice i've ever experienced. They say lets build a relationship but who in their right mind would over 7K more for a USED watch. They also told me they came down from 12.5K to 10K to make the sale. I keep saying take the watch back and sell it for more and everybody wins. Something is NOT legitimate about this sale/company.Business response
12/19/2023
All our Pre-Owned Rolex watches are inspected and certified for authenticity by a 3rd party. ************** returned to our store for a refund beyond the specified 10-day period. We have offered to reduce the price of the watch another $500 as an extension of our good will to satisfy him. We have also given him a very low price on a different watch if he decides he wants to exchange the one he has. We would be happy to assist him with either option if he returns to the store within the next 10 days.Customer response
12/20/2023
Complaint: 20998523
I am rejecting this response because:I was never told in the store or in writing on my receipt that there is a no return policy on ROLEX.
I bought the watch in the store, but when i left to drive home a major functionality was not working. the watch did not illuminate.
After I wanted to return it, then i was told about the tritium breakdown/life span, which should have been disclosed up front, and the second i left the store they say no return policy. none of this is in writing and they are NOT transparent about this material either. even the box they gave me is not official rolex. They claim you cant buy a 2nd had rolex with box and papers and i kept showing them listings on local ********************************* you can.
I just want my money back and will wait for a Brand New Rolex from an authorized dealer. I never want to go thru this again !
the watch they are offering me to exchange my watch for would cost 12K out the door from a Rolex Dealer. They are trying to sell me a 2017 used watch for 16.5K plus tax which is close to 18K. Why would anybody overpay 6K for a USED watch. Their claim about inventory shortage is also not true. Chrono24.com is the **** of watches, and site unseen, i can buy a watch, even ROLEX and i have 14 days no questions asked to return it to the seller.
The sales people at ******'s are not properly trained in selling Rolex's and I trusted them to guide me which was a huge mistake on my part.
Sincerely,
***********************Initial Complaint
12/11/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am distressed by the unauthorized sharing of my nonpublic information with the three bureaus, resulting in inaccuracies in my credit report. This breach has caused immense financial and emotional distress. As per 15 USC **** Section 602, I am *********** privacy, yet my information was disseminated without consent.********, 15 USC **** Section 604 A Section 2 explicitly prohibits furnishing an account without my written instructions. The inaccuracies stemming from this action are detrimental.Additionally, under 15 USC **** B, a creditor cannot deem a payment late on a credit card account under an open end consumer credit plan. My account number ********** is affected by these inaccuracies.I urge immediate rectification of these issues and expect compliance with the legal provisions mentioned.Business response
12/18/2023
While we acknowledge Ms. ****** concerns, we would like to reassure her that we adhered to our credit application policies. The information we report is required to be complete and accurate. ************** has the option to dispute any inaccurate information we may have reported by contacting us, the credit reporting agency, or both. To send to us, provide detailed information that explains what ************** believes to be incorrect and why, along with any pertinent documents that support her claims. This could include receipts for debit, checks, or cash, as well as copies of his credit report that details the information she is disputing. Send the information to:
C/O Customer AccountsSherwood Management Co., Inc./Daniels JewelersP.O.Box 3750***********, ** 90231 ************** can also provide the information directly to the credit reporting agencies by calling them at the numbers listed below:
Equifax: **************Experian: **************TransUnion: **************Initial Complaint
12/08/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this charge-off debt with Daniels Jewelers.Business response
12/18/2023
The fraud claim process was started by **************** on December 14, 2023, and it involves filling up, signing, and submitting paperwork in accordance with federal guidelines.Initial Complaint
12/07/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
On October 23 2023 I opened a line of credit with 50 % down because Daniels Jewelers advertises that every month they report to all three credit bureaus. I have then payed two payments, First payment on November 7th 2023 and the 2nd payment on November 20th 2023. I want to report false advertisement I am working very promptly with my lender to try and buy a house but Daniels Jewelers has given me two negative Inquiry's before i opened a line of credit, that needs to be removed. I thought Daniels Jewelers would report a Positive Inquiry for my on time payments as advertised, but it has been two months and no report.1- False advertisement 2-Negative Inquiry before opening a line of credit with 50% downBusiness response
12/18/2023
While we acknowledge ****************** concerns, we would like to reassure him that we adhered to our credit application policies. The information we report is required to be complete and accurate. ************** has the option to dispute any inaccurate information we may have reported by contacting us, the credit reporting agency, or both. To send to us, provide detailed information that explains what ************** believes to be incorrect and why, along with any pertinent documents that support his claims. This could include receipts for debit, checks, or cash, as well as copies of his credit report that details the information he is disputing. Send the information to:
C/O Customer AccountsSherwood Management Co., Inc./Daniels JewelersP.O.Box 3750***********, ** 90231 ************** can also provide the information directly to the credit reporting agencies by calling them at the numbers listed below:
Equifax: **************Experian: **************TransUnion: **************Initial Complaint
11/27/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I had an account with them that was paid off in 2018 and I had supposedly missed 2 payments so I paid it off and requested that the account be closed. It was bought to my attention today that the account was never closed and it's still damaging my credit.Business response
12/06/2023
We confirm that ********************** account has been closed per her request.Initial Complaint
11/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This account is not mine.According to 15 USC ****, I am entitled to receive accurate and verifiable information about this debt. Therefore, I request that you provide me with the aforementioned information within 30 days of receiving this request. During this verification period, I also request that you refrain from any collection activities, including reporting this debt to any credit reporting agencies.Failure to comply with this request will result in a dispute of the validity of the debt, and I may take legal action to protect my rights under the *****Business response
12/05/2023
We reviewed our records and found that a Daniels Jewelers account was opened with *************************** personal information.We take all matters relating to fraud very seriously. Management establishes controls and procedures designed to prevent the likelihood of fraud. Part of this control is to receive, investigate,report, and take action with respect to suspected or voiced concerns of fraud.We recommend that the consumer initiate our established fraud reporting process, which includes forms that are to be completed, signed, and submitted by the consumer in compliance with federal guidelines.To begin the fraud claim process or if there should be questions or concerns, please contact our offices and speak to *****, who handles our fraud claims at ************Initial Complaint
11/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hello, there is a false reporting problem with my credit report.I sent certified mail of documents with proof I have been a victim of identity theft, my proof of identity & a complete FTC Affidavit to the three credit agencies and to Daniels Jewelers. SMC/Daniels jewelers in regard to account# ********** is claiming I opened this account. I have insisted multiple times to them and the credit agencies that I did not. Identity Theft pursuant to FCRA 605B states that any alleged account resulting from identity theft must be removed within 4 Business days of receipt and SMC/Daniels jewelers has never did it. The company responded saying the debt was verified. But how? Nothing logical or legal about that response. I requested for a debt verification from SMC/Daniels jewelers directly and through the reporting agencies as well And I have yet to be given any contractual agreement that I actually signed off for. I request to see the i.d cards used to form such relationship, or however way you tried to prove my identity before issuing such credit. And again, I was not sent back any proof for the bases of their claim and false reporting. Sec. 809 (a)(b) which state: The Fair Debt Collection Practices Act gives consumer the right to request verification of a debt if a debt collector contacts you about a debt. Debt verification sometimes also called debt validation, is a consumers legal right to get information from a debt collector about the debt thats being collected. I know for a fact they cant validate what they imply on my credit report because I actually never had a relationship with them and never gave anyone permission to open any accounts on my behalf. They obviously dont have any type of solid proof which makes this all so disgusting, negligent, and defaming. I am in pursuit of suing Daniels Jewelers if they dont remove their tradeline off my report immediately. My attorneys have already began plans; drawing up demands and meetings, gearing for litigation.Business response
12/08/2023
We have sent **************** an email confirming the results of his fraud claim. He can respond to the email if he has further questions.Initial Complaint
11/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am deeply distressed to discover that my nonpublic information is being shared inaccurately with the credit bureaus by your agency. This breach of privacy has caused immense financial and emotional turmoil.Under 15 USC **** Section 602, I am *********** privacy regarding my information. Moreover, 15 USC **** Section 604 A Section 2 explicitly states that a consumer reporting agency cannot furnish an account without my written consent, which hasn't been provided.Additionally, 15 USC **** B stipulates that a creditor cannot deem a payment on a credit card account as late for any purpose. Yet, my account number ********** has been misrepresented.This situation has had a profound impact on my life, and I urge immediate rectification of these inaccuracies to mitigate further consequences.Business response
12/07/2023
While we acknowledge ****************** concerns, we would like to reassure him that we adhered to our credit application policies. The information we report is required to be complete and accurate. ************** has the option to dispute any inaccurate information we may have reported by contacting us, the credit reporting agency, or both. To send to us, provide detailed information that explains what ************** believes to be incorrect and why, along with any pertinent documents that support his claims. This could include receipts for debit, checks, or cash, as well as copies of his credit report that details the information he is disputing. Send the information to:
C/O Customer AccountsSherwood Management Co., Inc./Daniels JewelersP.O.Box 3750***********, ** 90231 ************** can also provide the information directly to the credit reporting agencies by calling them at the numbers listed below:
Equifax: **************Experian: **************TransUnion: **************Customer response
02/21/2024
Complaint: 20912661
I am rejecting this response because: I am writing to address the distressing discovery that you have been sharing my nonpublic information with credit bureaus, resulting in inaccurate reporting on my credit profile. This violates my privacy rights under 15 USC 1681 section 602 and 15 USC 1681 Section 604 A Section 2, which mandates written consent for such actions. Your inaccurate reporting, including incorrectly labeling timely payments as late, has caused significant financial and emotional distress. I demand immediate corrective action and cessation of unauthorized information sharing. I also seek compensation for damages incurred. Please rectify this matter promptly. My account number is **********
Sincerely,
***********************Business response
02/22/2024
Due to account security concerns, we request that ************** call the Customer Accounts Manager at ************ between 9 a.m. and 5:30 p.m., Monday through Friday.FirstPrev.NextLast*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
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Customer Complaints Summary
88 total complaints in the last 3 years.
42 complaints closed in the last 12 months.