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Find a Location

Jag Gym has 1 locations, listed below.

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    • Jag Gym

      8640 Hayden Pl Culver City, CA 90232-2902

    Business ProfileforJag Gym

    Gymnastics

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

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    Business Details

    Location of This Business
    8640 Hayden Pl, Culver City, CA 90232-2902
    BBB File Opened:
    10/4/2022

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/03/2022

    Complaint Type:
    Product Issues
    Status:
    Answered
    This business doesn't follow what they promised ,I enrolled my daughter a year ago ,i asked them that if there were going to be any changes to notify me email ,to keep her with the same coach,my daughter is not fun of many changes and neither do I, when i am paying for a service i am expecting to received what i pay for.I spoke to the female manager on saturday about my unhappiness and disorganization,she promised me that my daughter was going to keep same coach as i requested the only problem is that the coach was available Sundays morning at 8:30 so i transfer my daughter to this class even though it was early ,as soon i move her second week the coach was not there they told me it was only for that day but no notification whatsoever, then second week came i notice more kids got enrolled with the same coach one of them my daughters-best friend ,it was the first time for her at this place and my daughter been there for a while she felt so happy to start with her friend to find out that as soon every one was getting ready to start she was kick out of this class and brought her to another new coach with new starting children . my daughter was happy to finally been with a coach that was more challenging since she was there for almost a year and wasnt moving forward. I was happy for what i was paying ,this classes are not cheap *************** and for me is an effort to pay for this classes, only to find out that they discriminated my daughter to give the space to this new student that they didn't know we referred to and with out notifications or email they just move her out,is unfair ,and I can't describe how i felt to see my daughters face, ************* she couldn't understand why they prefer her friend and told me is it because i am not blond?after that she asked me to never come back again they didn't want her there anymore ,is unfair and it will fair to get my full refund back from this business,not only discriminated people but also breach of contract
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    Customer Reviews

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