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Business Profile

Mobile Phone Service

Mint Mobile

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mobile Phone Service.

Reviews

Customer Review Ratings

1.14

Average of 742 Customer Reviews

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Review Details

  • Hugh Anthony P

    Date: 10/02/2022

    There is a saying in management that if you pay peanuts you will attract monkeys. So if you pay almost nothing for mobile service from mint mobile expect to get almost nothing. I have been trying to get my caller ID changed to my name. on September 12th they told me it would take 72 hours. Despite 8 separate calls to their customer service it was still not done even when they kept assuring me it was done. Finally, today September 30th, after speaking to a supervisor, they agreed to send me a replacement sim card.

    Mint Mobile

    Date: 10/07/2022

    Hello,So sorry to hear that. We'll have one of our agents follow up with you on this case to make sure you're all taken care of.Thank you.Mint Mobile

  • Allison W

    Date: 09/29/2022

    We have been with Mint Mobile for about a year and a half. Initially, everything went fine. Into our second year with them service got bad. Calls will fail even when we have service. We cannot make phone calls for random periods of time throughout the day, sometimes as long as 40 minutes. We understand that companies can have technical issues, but this a prolonged issue. We have 2 lines paid a year in advance with them and customer service has been zero help. We have been hung up on several times and been given irrelevant troubleshooting techniques that dont pertain to the issue.Customer service is atrocious. We have been hung up on several times. We have literally called 8 times, with no results. After customer service employees run out of responses from their prompt list, they completely stop responding to questions. As a result of their idea of troubleshooting, they charged us for about 3 attempts to use an eSim, which a company should not charge for in the first place, especially when it was an issue on their end. One of the last representatives stopped trouble shooting halfway through the call and left my phone without service, resulting in having to leave work early. When asked to speak to a manager, their response was that they do not have managers. We have never encountered a company without managers or supervisors. By about the 8th call, we learned of a "refund department" but was not allowed to speak to them. They can only be contacted through email by customer service representatives. We never got confirmation that a refund request was actually submitted. Through this experience we do not see how this company is still in business. Unauthorized charges were made to our credit card and they would not discuss refunding us for a service that does not work. Due to not having a working phone because of this company, we were forced to pick up a new service and lose a significant amount of money.

    Mint Mobile

    Date: 10/07/2022

    Hello,So sorry to hear that. We'll have one of our agents follow up with you on this case.Thank you.Mint Mobile

Mint Mobile is NOT a BBB Accredited Business.

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